Always been really happy with Neaf's service and products. So why 4 stars instead of 5? Because my last 2 orders, Neaf did not have in stock my preferred flavour and so had to buy a flavour I least p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... See more
Company replied
I wrote a review 3 days ago and only gave 1 star even though on prior orders everything has been fab. I want to now upgrade my review to 5 stars 🌟 even higher if I could, Richard King had been in t... See more
Company replied
Great as a replacement for cigarettes. Still get my nicotine and throat hit, without the feeling of constant breathlessness. Website has had issues in the past in terms of streamlining and ease of... See more
Company replied
Company details
Written by the company
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Contact info
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, United Kingdom
- +44 7788 466215
- support@neafs.com
- neafs.com
4.0
Great
188 reviews
Replied to 79% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Just really impressed overall
Just really impressed overall - Friendly commuicaiton, the product is really good value and arrives on time. Has really helped me massivly cut down on smoking at a great price.
26 August 2025
Unprompted review
Reply from NEAFS
Thank you so much :-)
Neafs stick and Teo device are the best
For me the Neafs stick and Teo it’s the best for a few years now and if there is any issues they will sort out the best and fast way so definitely recommend .
24 August 2025
Unprompted review
Reply from NEAFS
Thank you so much for the feedback - we look forward to packing your next order :-)
well worth giving it a go
used whilst in hospital for a month life saver. Haven't looked back since top markks
20 December 2024
Unprompted review
Reply from NEAFS
Thank you so much for the feedback :-)
Been using them for some time now.
Been using them for some time now.
Cheaper than the tobacco alternative but just as satisfying.
20 August 2025
Unprompted review
Reply from NEAFS
Thank you for the feedback :-)
Excellent service
Excellent service! Neaf sticks are the only thing that has helped me to quit smoking
20 August 2025
Unprompted review
Reply from NEAFS
Well done on quitting tobacco! :-)
Great customer service
Have been shopping with this company for some time now. Great customer service and items always arrive quickly. Any issues have been dealt with satisfactorily.
19 August 2025
Unprompted review
Reply from NEAFS
Thank you so much for the feedback :-)
Great products with an easy to use…
Great products with an easy to use website and customer support is very helpful and swift to respond if you do have any issues
20 August 2025
Unprompted review
Reply from NEAFS
Thank you for the feedback. we aim to please as best we can :-)
Been using neafs for around two years…
Been using neafs for around two years now, get on so much better with these than with the liquid vape I used to use.
Neafs always offer a great service, often have new offers and save money with the points I earn. A++ service.
20 August 2025
Unprompted review
Reply from NEAFS
Thank you for the kind words :-)
Brilliant products
Brilliant products, fast delivery and amazing customer service!
20 August 2025
Unprompted review
Reply from NEAFS
Thank you so much :-)
Neafs sticks and Teo heating device
Great as a replacement for cigarettes.
Still get my nicotine and throat hit, without the feeling of constant breathlessness.
Website has had issues in the past in terms of streamlining and ease of use, bit this seems to have been remedied.
Overall solid product and company, with nice reward systems for repeat customers.
20 August 2025
Unprompted review
Reply from NEAFS
Thank you for the kind words :-)
Order cancelled and payment taken
I'm fed up with them! Once again I placed an order, everything was fine, payment was completed and I was expecting my parcel.
A few days later, logged in to see my order status is cancelled but no refund.
I've opened a ticket on the website, emailed them and tried to call on both numbers I could find,no answer at all.
Will open a case with my bank and forget about them as soon as I have my money back!
9 August 2025
Unprompted review
Reply from NEAFS
We’re really sorry to hear about your experience and completely understand your frustration. We have escalated this as a high priority, and one of our advisors will be in touch with you as soon as possible to get this resolved. Thank you for your patience — we’re here to help.
Very reliable product and service
We order every week from Neafs. The orders always arrive in a timely manner. We have only had 2 minor errors with orders and they were resolved very quickly and even given slight compensation. Cannot fault the company.
18 August 2025
Unprompted review
Reply from NEAFS
Thank you. Happy to help :-)
NEAFS is a great alternative to smoking…
NEAFS is a great alternative to smoking with no harmful chemicals. The device lasts a day and the Strawberry sticks are smooth with the right amount of nicotine.
17 August 2025
Unprompted review
Reply from NEAFS
Thank you for the feedback :-)
Prompt delivery (often with no postage…
Prompt delivery (often with no postage charge) good offers periodically and choice of flavours. Also good customer service when needed
28 July 2025
Unprompted review
Reply from NEAFS
Thank you - we aim to please :-)
Fantastic product with no tobacco
Fantastic product with no tobacco. Customer service is outstanding also.
16 August 2025
Unprompted review
Reply from NEAFS
Thank you for the kind words :-)
Smoked benson and hedges for 50 years
Smoked benson and hedges for 50 years - switched to neafs - never looked back. Great customer service quick delivery. Keep on doing the same x
15 August 2025
Unprompted review
Reply from NEAFS
Thank for the kind words :-)
Great product
We tried Neafs to stop smoking tobacco and since then we never stopped with their products. There is a lot of nicotine free sticks which are great and tasty. Definitely the best alternative for past or even existing smokers.
15 August 2025
Unprompted review
Reply from NEAFS
This is great to hear :-)
Quick delivery on orders
Quick delivery on orders . Aftercare customer services is exceptional
15 August 2025
Unprompted review
Reply from NEAFS
Thank you so much :-)
Neafs are great
Tried vaping which made me cough first then moved to Neafs after my partner recommended them. Been great and using them ever since. Highly recommend as a way to get off cigarettes.
15 August 2025
Unprompted review
Reply from NEAFS
Thank you. we welcome your custom :-)
Always so accommodating
Always so accommodating. Delivery is fast and no other product like it on the market. Highly recommend.
15 August 2025
Unprompted review
Reply from NEAFS
Thank you :-)
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