NEAFS Reviews 188

Had a drag or two out of one of these and woke up the next morning with what felt like the start of a chest infection. Wet cough etc. Major irritation, still ongoing after almost a week. Whatever's in these 'Neafs' they are certainly not 'clean'. Down 30 euros now and feel somewhat stupid. Comeback?

I have been using NEAFS for over 3 years, but the recent batches (expiry 2027) are clearly defective.

The sticks produce almost no smoke, have a very unpleasant taste, and give off a strong mold-like smell. This is completely different from older batches, which were consistent. I currently have more than 20 packs from these new batches, and they are all unusable. The smell and taste are so bad that they affect my breathing and cause discomfort in my lungs.

In addition, I have experienced repeated device failures — this is now my 9th device showing the same red light issue and stopping working.

I have sent multiple emails, raised several support tickets, and tried contacting local distributors, but I have received no proper response or explanation.

This situation is very concerning. A product with such serious quality issues should not still be on sale without clear communication, investigation, and corrective action.

Ditto the previous comment regarding batch number 25061801 which is being sold in Dublin. How this batch passed quality control is both a worry and a mystery. Sickeningly unpleasant, strong taste which is in complete contrast to previous batches. Aftertaste can leave you feeling slightly nauseous. Pretty toxic experience and urgently needs to be addressed by the manufacturer.

Here’s a polished review you can use:

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I’ve been a loyal NEAFS customer for about four years now, mainly using their heated cigarettes, especially the coffee flavour. Over time, I’ve really come to appreciate them as a solid alternative to traditional cigarettes.

However, recently I’ve noticed a change — the flavour doesn’t feel as intense or rich as it used to be. The coffee notes in particular seem a bit more muted than before, which is a little disappointing considering how much I enjoyed the original taste.

That said, despite this change, I still believe NEAFS offers one of the best alternatives to normal cigarettes on the market. The overall experience is still satisfying, and I’ll continue using their products.

I just hope they consider bringing back the stronger flavour profile that long-time customers like me remember.

Always been really happy with Neaf's service and products. So why 4 stars instead of 5?
Because my last 2 orders, Neaf did not have in stock my preferred flavour and so had to buy a flavour I least prefer. Otherwise, extremely happy to reccomend. 😁

Very Fast Delivery great product great customer service 😁

The battery life is ridiculously short and the tips are only good for 3 or 4 puffs even though they claim 15. Unfortunately I won't be buying again

Tried this product best vape I've tried so far.
Very pleased definitely buy again

Fast, efficient and great customer service.
Range and variety of products to suit everyone's taste.

Im really pleased with this product NEAFS UNO its smooth, great flavours unlike other vapes i have tried, highly recommended

Good prices great product quick delivery

I have been using Neafs for a few years now and I can honestly say that the customer service that I've received from Richard has been outstanding. He always answers any questions promptly and is a credit to the company.

I have found that reaching out to customer support is the best way around issues.
Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alternative to real cigarettes for those of us who find the habit is the hardest part to give up

My orders are always delivered quickly. I had an issue with the sticks that I received and contacted customer service. Well, they are top notch. I got a good response from the team and and the issue was resolved immediately. I am usually really happy with the product and want to continue using it so the outcome was brilliant.

I am writing to raise a serious complaint regarding your NEAFS Stick products with batch code 25061801.

There is a clear and consistent issue with this batch. The products produce little to no smoke, have an extremely unpleasant taste, and emit a strong mold-like smell. This is not a minor defect—it makes the product completely unusable.

Despite this, these products are still being sold in Dublin, and no recall has been issued. I currently have more than 10 packs from this batch, which have been sitting unused for months due to these defects.

I have already submitted a complaint through your website form, but I have received no response or follow-up.

I would like to ask directly:

Why are you not recalling the defective products from batch 25061801?

This situation is unacceptable.

I have had incredible customer service. It has been many years since I switched from cigarettes to Neafs (after 30 years of smoking). I have had 2 problems with the company so far. First I had a payment and delivery problem which was resolved quickly and efficiently by the company people, but the reason I am writing this review is because of the second problem. I ordered sticks and I did not receive the usual quality. I sent an email to the company and after 1-2 days the solution arrived. One of the company people came to me personally and replaced the wrong product. I have never experienced such a level of professionalism in customer service from any company. I would like to thank Richard in particular for the high standards he represents in relation to his company.

After being a customer of Neafs for over two years now, I can truly say that their customer service/after sales care is second to none. Fast response to any queries and fantastic service when it comes to looking after their customers. Thanks everyone

Great product. Pouch flavours and strength are very satisfying. Excellent value as there are 25 pouches per can, most companies only have 20.