NDBD Reviews 

397
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Worst experience i ever had Phone arrive with good external conditions, but battery life was not ok I was charging phone 2 each day. After few month doing this, phone started to shut down suddenly.... See more

Rated 3 out of 5 stars

Phone has had issues since receiving it. Screen freezes intermittently, which then needs the phone to be reset. Battery life is sufficient but does not hold charge well. Phone accidentally dials... See more

Company replied

Rated 1 out of 5 stars

DONT BUY FROM THEM !!!! 1 month after my iPhone 6S purchase i'm left with nothing more than a dead battery and a standard replymail that they will answer within 2 days.. After a few remind... See more

Rated 1 out of 5 stars

Nd-bd is the worst company I have ever experienced . The iPhone 6s that came died after two hours. After a lot of communication with a swedish representative including videos of the broken iPhone , I... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Buy refurbished iPhones & DJI drones at the lowest prices online in the USA. First-class quality, free 13-month warranty.


Contact info

1.9

Poor

TrustScore 2 out of 5

397 reviews

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1.9

All reviews

(397)

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Rated 5 out of 5 stars

Perfect job

Perfect job. 7 month and everything is running just fine.

24 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Eirini Fanouraki,

We thank you for your positive remark. Your feedback helps us take note of these efforts as we are always looking into ways to improve the process and the business to promote customer satisfaction like this. May we please have your order number so we can give kudos to the team.

Rated 5 out of 5 stars

Very happy with phone and at a value …

Very happy with phone and at a value for money price.

24 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Lizabeth McGregor,

Thank you for giving us a shot, and even more for leaving us this wonderful review. We search the world for the best prices so that we can pass the savings on to you. We're overjoyed to receive your compliments and appreciation. May we ask your order number and the name of our staff who assisted you so we can pat him/her on the back for doing a great job. We hope to hear from you soon!

Rated 1 out of 5 stars

The phone is faulty and I'm waiting for …

The phone is faulty and I'm waiting for a response on how to resolve the issue.

24 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Starla Glider,

We are saddened to hear that your phone is not working fine. May we please ask for your order number so we can forward your concern to our technical team and we will be contacting you in the coming days.

Rated 2 out of 5 stars

This is my sons phone

This is my sons phone, and the phone is not much good... in fact he is back to using his old apple phone. As new phone has very bad signal strength or connection (drops out or wont connect)

Darrin

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Darrin Gaffy,

We are saddened to hear that your phone is not working fine. May we please ask for your order number so we can forward your concern to our technical team and we will be contacting you in the coming days.

Rated 4 out of 5 stars

Good price for a good product

Good price for a good product. The only negative aspect is that the shipment was done very late and the product was delivered after 13 days of ordering.

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Francisco,

Thanks for sharing your feedback.

We took into consideration your important opinion and we inform you that each order has an elaboration time of 2-4 working days and delivered within 8 working days as soon as the item is shipped out.

We look forward to meet your expectations.

Best regards
The NDBD Team

Rated 1 out of 5 stars

NO DEAL BAD DEAL

I paid extra money to have the phone delivered quickly and it was eventually delivered nearly three weeks late. Very, very poor customer service. No one answered the phone when I rang for support and there is a genuine lack of customer service to the point that I actually believed that NDBD was a scam site and had stolen my money. It is too expensive and painful to try and exchange the phone for a refund. I will never consider doing business with this company again and will tell everyone I know of the extremely poor experience with NDBD. Horrible, horrible, horrible!

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Mike Kindle,

We are sincerely sorry for those times that we weren't able to get back to you due to significant increase in call volumes. We much regret the delay, and can assure you that we have done our utmost to expedite delivery but the great pressure of orders on this item have made it impossible for us to delivery as promptly as we wish.

Please help us to know the situation. Will it be okay to ask for your order number for us to look into it and see how we can help you with your concern.

Thank you for your comments and we hope to serve you better.

Rated 4 out of 5 stars

Daughter is Happy

I am surprised at all the negative reviews. We bought from NDBD because we had a terrible experience with Quick Mobile Fix, who still owe me money. NDBD delivered quickly and my daughter has absolutely no complaints, the phone works perfectly.

Maybe if it breaks down and they don't live up to the warranty we will change our mind, but a couple of weeks since we received the phone, so far so good.

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi, Gregor King

This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!

Rated 4 out of 5 stars

I bought a Iphone 6S Plus

I bought a Iphone 6S Plus. Is like new. Excellent.

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi,

This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!

Rated 5 out of 5 stars

Perfect

I don't understand all the negative reviews. I ordered an iPhone 6S and all was ok. The order was made on Wednesday morning, phone arrived next week on Thursday, so it took just over a week. Phone works perfectly. My housemate ordered the same phone from this company last October/November and didn't have any issues either. Would recommend and would buy again.

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi, Anna

This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!

Rated 3 out of 5 stars

The iPhone SE I got had a speaker …

The iPhone SE I got had a speaker issue. I could return it to get a other one, but according to where I live, it would have been too long and too expensive.

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Alexandre,

We are really sorry for the inconvenience.

Please be informed that our devices are all high quality products, but unfortunately very rarely, some small inconvenience can happen, that's why we offer 13 months warranty.

Best regards
The NDBD Team

Rated 5 out of 5 stars

I bought 2 IPhones 6s

I bought 2 IPhones 6s, they arrived on time, everything in the box and works very well, I only wish I had purchassed earlier.

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Pete,

This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!

Rated 1 out of 5 stars

Paid extra for express delivery for an item that never arrived within express delivery timeframe.. still awaiting a refund...

Paid extra for express delivery for my item ordered in December and it never arrived on time for Christmas. Ended up having to buy another phone as it was a Santa gift. Tried contacting you guys via online chat - line kept disconnecting mid conversation. My husband tried ringing your customer service number Thursday 21st December as I had gotten numerous emails to say my item as on the way from 17th December.... it wasn't. My husband gave up on your phone line service after waiting over half an hour and only moved from number 14 to 11 in the queue. Logged calls. No one has gotten back. NEVER AGAIN. My first and last time using this website. The item took almost 3 weeks to arrive. Have contacted numerous times to request a refund and to date no one has gotten back to me.

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Siobhan Mc Grath-Frawley,

We are sincerely sorry for those times that we weren't able to get back to you due to significant increase in call volumes. We much regret the delay, and can assure you that we have done our utmost to expedite delivery but the great pressure of orders on this item have made it impossible for us to delivery as promptly as we wish.

We will be in contact with you in the coming days to further discuss your concern.

Rated 1 out of 5 stars

I ordered a phone for yous and was …

I ordered a phone for yous and was trying to contact yous as there was no movement on the shipping I rang 27 times witch ran up a bill on my phone for 40+ euro left multiple messages leaving my number and and asked for someone to contact me back I also left several email and still no contact was made it got to the stage I thought I had been scamed by your company ... in the end I did revive the phone 3 days before Christmas witch was over 2weeks after the estimated delivery date and had already bought another phone so I'd have something for my daughter under the tree on Christmas day ... I will not buy for this company and I will never recommend yous to anyone ... to have an unnamed customer services phone number is unacceptable and the stress I had over the Christmas period was horrendous

23 January 2018
Unprompted review
Rated 5 out of 5 stars

Excellent phone not one scratch on it …

Excellent phone not one scratch on it and everything working great also battery life is great.

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi


This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!

Rated 1 out of 5 stars

is this a joke?

I sincerely hope someone of your team or bosses reads this and takes action.

ordering process: no update to order, after email from me there was 3 conflicting emails telling me to be patient. In the end a phone was sent thru matching the online reviews for this ripoff which i checked out in the waiting period. Its clearly a frankenstein (read: monstrosity) phone and not what i ordered (Iphone SE, 64GB)

the "device":
the touchscreen doesnt work AT ALL (hypersensitive and letters are picked randomly the whole time starts 2 seconds after activation of phone)
the GPS doesnt work (i have a "proper" iphone next to it to compare) and shows about 100m away from standing point.
the sim card slot is different color to rest of phone (i guess old 5s model?)
the phone seems to struggle with the Operating system (iOS) a LOT.
I cant take calls. probably cellular antenna? to be honest i put it into a corner in the room out of desperation.

dont know what i did expect for the price but you guys really are doing a lot of things wrong. I guess you buy used/broken Iphone skeletons and then change the sensors to cheaper ones? and touchscreen probably also is a cheap version of the "original" apple one.

So please reach out if you read this, happy to talk.

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Victor,

We are really sorry that you had issues with the device.

The items that we sell are all high quality devices, however unfortunately in some rare circumstances there can be some small inconvenience, that's why we offer 13 months warranty.

A customer service representative will contact you shortly to assist you. .

Best regards
The NDBD Team

Rated 1 out of 5 stars

Unfortunately phone bent within 2 …

Unfortunately phone bent within 2 months of purchase whilst in my son's pocket! No exaggeration. Then my son dropped it and cracked the screen as teenagers do and now we have no warranty and cant claim for previous bending issue. Very disappointed as spent a lot of money for this phone and was my son's birthday present.

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Helen Nematy,

We are saddened to hear that the warranty was voided. Here are the two General Exclusions of our warranty:

•Damage caused by impact, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions;
•Damage caused by improper use, impact, water damage would void the Warranty.;

Please refer to this link that General Exclusions of our Warranty: https://uk.nd-bd.com/pages/12-1-month-warranty

Rated 5 out of 5 stars

I received my order very fast and the …

I received my order very fast and the iPhone 6s is in a very good condition! Very satisfied with this purchase.

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Jie Gao,

This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!

Rated 2 out of 5 stars

battery life is poor

battery life is poor. My phone doesn't last more than 6 hours without much use. Can you pl send me new battery

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi satnam solanki,

Thank you for contacting NDBD. We are sorry to hear about your experience with the device you purchase. May we please have your order number so we can contact you to discuss this offline.

Rated 4 out of 5 stars

All good except packaging...

IPhone arrived with accessories as expected. My only surprise was the packaging. Although we’ll wrapped on the outside, the phone was sitting in a sponge recess on the top of the box (ok, not an actual iPhone box but was a suitable box) but the accessories (charger and earphones) were rattling around inside the box with no packing materials. It was a bit disconcerting to receive a rattling package like that knowing that it had travelled some distance (internationally) and been handled, thrown around, etc. in various courier depots and vans along the way. All was fine with it, but it was surprising that a company priding itself in the ‘good as new’ restored phones didn’t pack it a bit better. Hence 4 out of 5 stars .

23 January 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Nal,

Thanks for your feedback.

Please be informed that i have forwarded your buying experience to our logistic team for improvement purposes.

Best regards
The NDBD Team

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