NDBD Reviews 

Still waiting for a reply on the iPhone 6 I purchased from ye that was damaged when my child opened it for Christmas

My iphone SE seems brand new in every respect. I'm generally pleased about how it is working. The only issue I got is with the sound during calls. People complaint in every phone call I have about the low quality of the sound or microphone. They say they can barely understand what I'm saying and they often ask to repeat every sentence.

Great product with fast delivery. Only down fall was I couldn't submit my warranty online. I contacted their service department several times regarding this but they never resolved the problem and were unable to help. Customer service was a bit of a let down.

In September of last year I bought three I-phone 6 handsets from you. They were delivered in good time and were thankfully received by my three children. Two of the phones worked fine, but one did not work correctly from the outset. We contacted you to inform you of this but it took a long time to get any response, and this has been the same each time we contacted you. We went through some testing procedures and you told us the phone was faulty and we needed to send it back. This was in November of last year and each time we have been in contact, you have told us that it is in Hong Kong for testing.
All we have asked for is a phone to replace the one which was faulty. We have now bought another phone for my daughter and I am asking that you refund the money that I paid for this faulty phone which I bought from you.

so i bought a phone on 19 December,order 521-1633, received confirmation of shipment and 10 days later nothing,contacted them and after all it didn't shipped,i needed to confirm my address without anybody telling me, finally i got a tracking number for a supposed shipment on 4 January,the tracking never worked,its now 2 February,no phone and nobody responds to my more than 10 e mails,,in 15 years of online shopping nothing as come close,im ok with delays and sometimes things happen when running a business but no response when they received our money is just unacceptable,i have to track down my own order with the courier to know there's an investigation to find my parcel but the store that sold it to me doesn't update,i will keep trying to get a hold of somebody who can help me...

UPDATE 1: one week after the reply to this review still haven't been contacted by anyone, the only replies that i got since reporting the phone didn't arrive a month ago,were from this review and the courier,its almost 2 months since it was paid,wow

UPDATE 2:I started 4 days ago asking for a refund since its 2 months since i paid,no reply,already filled a complaint with the Hong Kong consumer council and next will contact my credit card provider.
The reviewer contacted on the top just means that they asked me my order number which was already in the review and address and e-mail which they could get with the order number...

UPDATE 3:I paid 63 days ago,last reply i got while asking for a refund:

I understand what it tells us but we should expect more detailed information from the DPD courier about the status of your shipment.

Sorry.

and the bad English in the reply its not mine,i am laughing,i can only laugh,wow

update 4: it only took 3 months for them to say the parcel is know given as lost and they dont assume responsibility for it because i didnt buy insurance witch is not an option on my country page,it is on the uk version but not on the pt,how can they not be responsible,they could just lie and say they send it and keep your money,i have no doubt its a scam site and will start a fraude process with my bank,and i recommend that to everyone,i wish i did that long ago,but tried to resolve it peacefully ,dont do the same,act fast,its a scam.will update when i get my money back.

FINAL UPDATE: finally got my money back trough my bank 5 months after the purchase despite the refund refusal from NDBD ,alert your bank,happy ending

THIS IS A SCAM DO NOT BUY FROM THEM. I bought 2 iphone se on 25/11/17. They were never delivered . ref 534 6117.
Despite being promised a refund by their customer service dept on many occassions I still have not received any refund. It is my opinion having seen many such stories about this company that this company is a complete scam and should be shut down immediately.
It is now 42 days since I was first promised a refund from es.nd-bd.
I have still not received any of my money back. The only correspondence from them is to say that they are working on it.

What rubbish!!! They are now disputing my review. What a cheek. This is not a review of the wrong company profile. THIS COMPANY IS A COMPLETE SCAM. I have reported their parent company Galaxy eSolutions Limited, based in Hong Kong to the Hong Kong Consumer Council and they are currently under investigation. I await a result.
14/2/18 believe it or not my money has been refunded after reporting them to The Hong Kong Consumer Council.. Everybody awaiting a refund should report them.
The hong kong consumer council have received proof of refund to me and will not take the case further. Buyer beware when dealing with any hong kong company.

Got my daughter's iPhone for Xmas. Delighted with our purchase no problems at all she was absolutely thrilled. Would highly recommend.

NDBD UK ORDER NUMBER 530-8003
They have the time to report my reviews but not the the time to
reply to my emails or refund the money I am owed.
The company behind the online store NDBD is Galaxy eSolutions and they where up before Trading Standards
in 2015 for selling mobile phones online and not supplying them and not
refunding customers under a different company name, They been doing this for years.
They are starting a new online store soon and calling it mobilefreak.com
to pull off the same thing, it looks like NDBD is getting caught out and
There moving to a differant online store.
So never buy from NDBD or mobilefreak.com
They reported this review so I had to remove there names. They have time to report my reviews and not time to answer my emails or refund my bank account ORDER NUMBER 530-8003

Phone has had issues since receiving it. Screen freezes intermittently, which then needs the phone to be reset.
Battery life is sufficient but does not hold charge well.
Phone accidentally dials people at times.
Not sure if I would buy another refurbished phone again.

The advertised place of purchase and despatch was Australia, I was annoyed when it actually turned out to be China. I have nothing against purchasing from China, but expect honesty in advertising. Due to that fact the delivery time was much longer than I expected and problematical because the courier you use could not get the delivery correct.
After a few weeks of using the phone, I am very annoyed to find that yesterday the sleep button on the top of the phone has become inoperative.
Perhaps you can tell me how to get that fixed.

I purchased an iPhone 6 - and after 2 weeks the phone failed to charge (dead) - I have attempted to contact ndbd via chat (4 days - no response) , 5 emails (no response) and via phone (calls ring out) - after 7 weeks no reply ! - after sales support is very very poor

My son spent all his money & purchased a refurbished iPhone 7. The phone was meant to arrive within 3 days when it was paid for. 1 month later the phone arrived with no camera. We immediately let them know. Photos, emails, phonecalls then videos later we were given an address in Australia to return the product. When we didn’t hear anything and knew the phone had arrived in Australia we called to be told they were now awaiting arrival of it in Hong Kong. We were last told that our refund was being ‘reviewed’. The phone lines are impossible to get through on. Emails get ignored. My son has lost $900. Do not give your money to this
company. You will get absolutely ripped off!

RESPONSE TO NDBD: ORDER 531 2521 thanks you for the reply. We tried various times yesterday to contact NDBD NZ after listening to a voicemail you then get cut off. We eventually got through to a call centre in the Phillipines by phoning a Venture Direct number in the UK spoke to a lovely lady. After a long phone call she said that out money will be refunded but due to up grading of some systems (another excuse?) our refund will take yet another 25days. In response to NDBD NZ our order was not cancelled as you have said. The phone arrived with NO camera. It has been very stressful dealing with this, my son feels very foolish having parted with his hard earned money. Have never had such a hard time trying to up to this point getting a refund on faulty goods which were bought in good faith. Will keep this site updated as to whether I do actually get my refund and how long it takes from now!

RESPONSE TO REPLY NDBD: ORDER NUMBER: 531 2521 maybe if you had read the first response you would have seen the order number but thanks for the reply anyway. Eagerly awaiting a refund!!

UPDATE 4/3/18 THE 25 DAY PERIOD IN WHICH WE WERE TOLD WE WOULD GET THE $869 REFUND BACK HAS NOW BEEN AND GONE. THE COMPANY HAVE RESPONDED VIA EMAIL (UNABLE TO GET HOLD OF ANYONE FROM THE COMPANY ON PHONE LINE) SAYING WE WILL NOW HAVE TO WAIT ANOTHER 25 DAYS FOR A REFUND!!!!! NO PHONE, JUST DOWN $869!!! BUY A PHONE FROM THIS LOT AT YOUR PERIL.

HAPPY TO TAKE THIS REVEIW DOWN ONCE WE GET OUR MONEY BACK.

Updated 17/3/18 Hong Kong Consumer Council are now dealing with this matter for us as still no refund received. Our emails get no response at all from NDBD, phone lines go dead and you can’t leave a message. Terrible to think that a company can do this to its customers.

DONT GO NEAR THESE GUYS. I used NDBD to buy a refurbished iPhone SE. What a mistake I made! Basically, if you ever need to fall back on their warranty, and in my case it was the DOA 14 day "Express" return, the service people basically ignore you and make it AS HARD AS POSSIBLE for you to get an exchange unit or your money back. Their trick is that the complainant does not have an address for which to return the phone. When you contact their customer service to request a postal address, they request photos, then videos, then more videos, then …. silence. Phoning them is always a challenge. Dealing with NDBD has been one of the worst customer experiences of my life. Never again.

I have bought 2 iPhones from NDBD the first was fine but the second one wasn’t working properly however NDBD were very good to deal with and exchanged the phone quickly

Amazing quality, works well. In the beginning it froze and I had to do certain things in order to use it but that fault has stopped.

Sure if thats the case then reply to one of the many emails i have sent you !!!

I would not recommend you to order with these as i have had many issues with the phone and have email a number of times since christmas and have no got one reply back.

Easy online purchase. Good communication. Parcel arrived promptly and in good condition

I never received my phone that I have paid. I never get in touch with NDBD.
the assitence is very bad, only possibility to write to a call center that is jok'ing with me by no answering my request.

The iPhone 6 we bought was refurbished but works like a new one at a fraction of the price.

The phone that I ordered was in good condition, well packaged & arrived quickly (to a rural area).