I had a great experience with Takunda (TK). He was extremely helpful, patient, and knowledgeable while helping me find furniture for my home. Rather than pushing for a quick sale, he took the time to... See more
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We visited the Highgate store in Birmingham for the first time. We were made to feel welcome as soon as we arrived. We was helped by TK, who was very knowledgeable and enthusiastic, nothing was too... See more
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Lewis was fantastic from start to finish! We spent the morning looking at sofas, and he was incredibly knowledgeable, patient, and supportive throughout. After going home to make a decision, I came... See more
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Aiden at Highgate NCF Fantastic experience from start to finish. The staff were friendly, professional, and really went above and beyond to help. Everything was handled efficiently, and I was very imp... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Highgate
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
1 John Kempe Way, Highgate, B12 0HU, Birmingham, United Kingdom
- 0121 356 5698
4.6
Excellent
547 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bryan made me feel cormfotable today…
Bryan made me feel cormfotable today ,he was really kind,respectfull and very patient helping me to choose a good sofa ....Almost everyone were very cheerful and welcoming
5 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We hope you enjoy your new sofa, Patience!
Many thanks,
NCF Living, Marketing Team
Lewis was extremely helpful today when…
Lewis was extremely helpful today when assisting me with choosing my furniture. He took the time to explain the options clearly and helped me select a great king-size bed and dining table that suited my needs perfectly. He was patient, friendly, and knowledgeable throughout the process, which made the whole experience smooth and enjoyable.
Thank you, Lewis, for your excellent customer service and for making the decision so much easier!
5 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's wonderful to hear about your experience with us, Talal.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Highgate
That's just what we like to hear, Asil.
Many thanks,
NCF Living, Marketing Team
Lewis looked after us today
Lewis looked after us today ! He was very helpful & knowledgeable! A very pleasant man !
3 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's a pleasure to hear about this, Ann!
Many thanks,
NCF Living, Marketing Team
Absolutely lovely staff at NCF living…
Absolutely lovely staff at NCF living in birmingham - Sydney was extremely helpful and was so nice to my hyper toddler
2 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're pleased to hear that you had an enjoyable visit to our Highgate store, Jibreel Elmi.
Many thanks,
NCF Living, Marketing Team
Aron ncf highgate
2 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
Thank you for your review, Abdul.
Many thanks,
NCF Living, Marketing Team
we were greeted by Aiden
we were greeted by Aiden, polite well mannered young man with fantastic customer serivice skills. had a good understanding on product. 5 star review.
1 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
Thank you for taking the time to leave a lovely review, Saiqa.
Many thanks,
NCF Living, Marketing Team
5 star service from Aiden
Went in to buy a couple of sofas. We were served by Aiden (Birmingham Highgate branch). A very well spoken, well mannered, professional young man. Very helpful. Provided a service with a smile. 5 stars all round.
1 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We'll be sure to pass along these delightful compliments to Aiden, Shakil.
Many thanks,
NCF Living, Marketing Team
Good collection of bed frames and…
Good collection of bed frames and mattresses. Lewis was really helpful in selecting the best combination.
1 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear that, Muhammed.
Many thanks,
NCF Living, Marketing Team
TK was very kind
TK was very helpful and really friendly.Listened and gave us all the options and the best prices.Spent alot of time helping us and very friendly.
1 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled that you had a positive experience at our Highgate store, Zainab.
Many thanks,
NCF Living, Marketing Team
The team was a great help very friendly…
The team was a great help very friendly and helped us with our choices Aaron from the Highgate store was the person that really helped us.
1 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're pleased that Aaron was able to assist with your furniture search, Jaswinder.
Many thanks,
NCF Living, Marketing Team
Excellent service from TK
Excellent customer service wasnt sure on what bed to get, TK was so helpful and gave me lots of options and now I have a new bed.
1 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're pleased that you were able to find what you were looking for with us, Jamie.
Many thanks,
NCF Living, Marketing Team
TK was our star
NFC highgate, TK was very helpful and answered all our questions about dimensions fabrics good offers and mattresses for our new bed. Very funny and patient employer with great knowledge. Thank you.
1 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're grateful for this lovely feedback and will be sure to pass along the compliments, Kerstin.
Many thanks,
NCF Living, Marketing Team
Aiden was really kind & helpful
Aiden was really kind & helpful. He listened to our needs & assisted us in purchasing a sofa to our requirements. Would definitely come back in future.
1 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We hope to see you again in the future, Lindsey!
Many thanks,
NCF Living, Marketing Team
Seun at Highgate was great.
Seun at Highgate was great. He was very polite and super helpful throughout the whole process and we are buzzing with our new sofa!
1 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear it and wish you all the best with your new sofa, Thomas.
Many thanks,
NCF Living, Marketing Team
Seun at Highgate was amazing
Seun at Highgate was amazing! Super approachable, friendly, really knowledgeable and gave us lots of advice when picking our sofa. Made our experience really positive! Would definitely recommend.
1 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We appreciate the lovely recommendation and hope to see you again.
Many thanks,
NCF Living, Marketing Team
Reza was incredibly kind and helped us…
Reza was incredibly kind and helped us find the perfect products for our needs! I definitely recommend NCF for their great collection and stock. 🤩 #kindness #products #collection #stock
28 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're very grateful for such a lovely review, Mahantesh.
Many thanks,
NCF Living, Marketing Team
Sidney was very polite and very…
Sidney was very polite and very helpful. We had great experience with her.
28 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear that, Majed.
Many thanks,
NCF Living, Marketing Team
TK from Highgate was extremely helpful…
TK from Highgate was extremely helpful and friendly. We wouldn’t have been able to choose our dream mattress without TK!
28 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We hope you enjoy your new mattress, Amirah!
Many thanks,
NCF Living, Marketing Team
Sid @ highgate was very helpful and…
Sid @ highgate was very helpful and knowledgable, it was a great experience. Will visit again for other furnitures.
28 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We hope to see you again soon, Amir.
Many thanks,
NCF Living, Marketing Team
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