NCF LIVING - Chester Reviews 560

Very, very knowledgeable, very friendly, remembered our names, very professional and efficient. His name is Jamie from NCF Chester.

Debbie in the Chester branch was very helpful and patient when we purchased our dining table. Wonderful service.

Jason was great at Chester branch and made the whole experience of buying a sofa stressless and fun.

Jason was great, he didn’t hassle us like other stores did when browsing for a sofa. He was polite, helpful and knew his products well. He made the whole experience a joy and stressless.

Was a brilliant experience Margo helped us from start to finish excellent 👏

Jason feom Chester was very helpful in helping us pick out a lovely new sofa!!! Hope you enjoy your breakfast lads

Came to have a browse around and Margo from Chester came straight over to welcome us and introduce herself. My husband needed a tape measure as we’d forgotten ours and we were given one right away. Margo helped my husband measure some of the sofas and recorded some measurements. Margo explained the range of sofas from new and discussed waiting times and ex display models which can be immediate delivery. We decided on an extra display model and Margo made the transaction of purchase quick and easy. She discussed with the store manager about holding our sofa for two weeks as we’re waiting for our flooring to be put down. This was no problem. Customer service was excellent all round and would highly recommend this branch.

Margo at Chester was very helpful ,found out about the questions we asked and we walked away with a fantastic sofa

Friendly staff, Debbie was able to answer all my questions and guide us to the best options for us.

Debbie at Chester NCF was lovely and answered all our questions. She knew exactly what we wanted. Very grateful for her knowledge and expertise. Thank you!!!

We were met by Debbie who was a lovely lady, very helpful and not at all pushy.
We would recommend this company to anyone.

Debbie@ chester was really attentive gave my mum and I great service and knowledge on our product was very friendly and attentive great service 10/10

We received excellent service from Jason at NCF Chester today, thank you very much, will definitely be back.

Cero stars. Awful customer service. My 73-year-old mother-in-law spent £1,500 in cash on a set of couches, only for the electric recliner to fail the moment the delivery team left and she tried to use it. She lives alone, suffers from arthritis and a heart condition, and has not been able to sit in the chair she paid for.

It has now been over a week of calls and complaints, and instead of replacing a brand-new faulty chair, they are talking about “maintenance” and “wear and tear” — on a chair that broke on DAY ONE. Absolutely unbelievable.

To make matters worse, they are asking an elderly woman to complete online forms and record videos just to prove the chair is faulty. This is completely unacceptable and shows a shocking lack of compassion and customer care.

She spent her life savings on this furniture and has been treated with delays, excuses, and zero accountability. She didn’t buy a second-hand chair that needed repairs — she bought a NEW chair that should work.

Jason at Chester served us and we bought a nice chair and stool

We had a good experience with Mr Jason Chester today.he was very customer friendly and has good knowledge about the products that they have.i really appreciate his service

Jamie couldn't have been more helpful. We walked into the store and met Jamie straightway. Explained exactly what we were after and he took us directly to the sofa which we purchased. Wasn't the colour we went looking for but it ended up being perfect.
He was so friendly, new a lot about the soda bed we purchased. We plan to return for more items and will head directly to Jamie. Great customer service.

Jason@chester was extremely helpful and makes a wonderful latte! Service was brilliant.

Terrible service we purchased a table 19th April they only sent the table top and we are still waiting for the legs. Tried numerous times to get a resolution and they are refusing to refund the money. Avoid do not buy from this company

We visited the Chester store today. Margo was very helpful, giving us information and also allowing us space and time to make our decision.
We found the dining table set we wanted.