Product is great overall. But I had a couple questions and concerns during the buying process and trying to find customer service is literally impossible.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been trying to get into contact with customer support for the last 2 weeks and every time I get no response or call back because the Nayax team members are busy. Can someone help me out to set... See more
Company replied
I think two stars is being kind. We have had the Nova Market POS since February. Since that time we have discovered that tge Nova Market POS can't do a lot of the things we were told it would/ could d... See more
Company replied
I had a very good experience at first. Customer service was great, billing was on point and everything worked great. Now we have 42 readers and stuff that was working isn’t working anymore, our billin... See more
Company replied
Company details
Written by the company
Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1,200 talented employees located in 13 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Important Note: Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device will appear on your credit card statement as a Nayax charge. If the charge you are seeing is more than the quoted price of the product on the machine, the operator might have added an extra service charge for credit card purchases. For any charge-related issues or refund requests, please contact the operator directly using the contact details provided on the machine.
Contact info
United States
- nayax.com
2.6
Poor
453 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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Worst customer service and tech…
Worst customer service and tech department I have ever experienced. They market to laundry machines yet don’t have any tools necessary to actually get them installed properly on your machines. One excuse after another, no response to emails or calls, tech department have no idea what they’re doing, wasted numerous hours over the phone when I was able to get ahold of them. Terrible company! Spyderwash was seamless and it was so easy to setup, I could install it myself. Was up and running in 2 days instead of weeks and still didn’t get the Nayax card readers to work with the machine. They “pride” themselves on customer service yet don’t answer calls or emails. Apparently they have had success on “numerous” laundry machines but somehow failed to help me on one of the most popular commercial laundry machines out there, Speed Queen. If you’re looking for a distinguished company who knows what they’re doing, I’d recommend Spyderwash, NOT Nayax.
4 October 2024
Unprompted review
Reply from Nayax
Hello. We're sorry we failed to provide adequate service. Nayax prides itself on customer service, and we are doing everything we can to improve every day.
While Spiderwash is focused on the laundromat business, Nayax is focused on all unattended markets, globally. This means our card readers are made to be used by virtually any machine. We've had many laundromat customers install our devices and use them successfully. We are again sorry that we could not do this for you.
If you have additional feedback, please share with us at nayaxcx@nayax.com
Still trying to get away from them
Still trying to get away from them. Talked to one of their terrible reps and she said if I pay $100 they'll leave me alone. I agreed, made my payment and now they're threatening to take me to collections couple weeks later. This company is wild. Bunch of liars with a garbage product that never works. Stay away!!!
31 March 2025
Unprompted review
Reply from Nayax
Hello. We're sorry to hear you're leaving Nayax. We'd like to help clear this up. If you could please send your name, company's name, phone number, email address, and any relevant case numbers and/or invoices to nayaxcx@nayax.com, it would be appreciated.
7 months of connection failures!
After 8 years of being with Nayax, suddenly I have 7 months of constant connection failures that has cost me tens of thousands of pounds in lost sales, unnecessary new hardware purchases, expensive on-site support that did nothing, etc etc, I've finally foundcanother company to supply card reading devices and manage my reimbursements.
My company turned over £700,000 last year and Nayax are losing us because of thier and their service contractor's incompetence.
I'm so glad to be rid of them at last!
12 March 2024
Unprompted review
Reply from Nayax
We're sorry to hear you've decided to end your partnership with Nayax. We are always striving to improve the quality of service we provide to our customers. We'd like to hear more about your experience in detail. If you could sent your name, company's name, and some details regarding these communication issues and how they were handled, it would be much appreciated. You can email this to nayaxcx@nayax.com
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - Nayax have gave me the run around for approximately 8 weeks now trying to get a simple turnstile set up and operational - We finally have it operational and there are numerous issues with it not communicating, not taking payments and just being very incompetent.
26 September 2024
Unprompted review
Reply from Nayax
Hi. We're sorry for the negative experience and we'd like to help resolve the issues you're experiencing. If you could send your company's name and contact info to nayaxcx@nayax.com, we'd be glad to help.
Stay away from this company
This company says please reach out we will find another avenue for onboarding but that’s just to make it look like they are helping. Here we are months later no replies but to say so sorry you spent thousands on a machine that you can not use. Stay far far away. There are companies that actually want your business. It looks like everyone who works there just shows up to get a check and does not actually do any work. Frustrated no one replies and if they do it’s a copy and paste reply.
12 September 2024
Unprompted review
Reply from Nayax
Hi Rachel! We're sorry this was your experience and do appreciate your feedback. We'd like to help if you'll give us another chance. If you could send your name, company's name, email address and phone number to nayaxcx@nayax.com referencing this review, we'll get the appropriate resources working on your case.
Reply from Nayax
Hi Clix! We're glad we were able to resolve your issue and appreciate the feedback. We hope to continue providing you great service as long as you're with Nayax!
I tried making an account with them but…
I tried making an account with them but seems like they aren’t interested . I never got an email back from them even though it said I would get an email from them within 48 hours after I sent in my information. It’s been almost a week now. Called several times and never spoke to a human or got a call back after being on hold for hours for 3 days straight . Finally gave up
4 September 2024
Unprompted review
Reply from Nayax
Hi! We apologize that this was your experience. Nayax does want to help with setting up your account ASAP. If you'd like help, please see nayax.com/contact/#offices for contact details and reach out to our sales team.
Nayax have a very supportive team which…Number 1 for Epos
Nayax have a very supportive team which makes any trouble shooting process a breeze
Also, very short wait time on email response and customer support
I would highly recommend them for any business
26 August 2024
Unprompted review
Reply from Nayax
Hi Rob! We really appreciate the feedback! We will strive to continue providing customers lick yourself excellent service!
Call Time
I would give nayax a 5 star if they can get those response time shorter. On some days zi have to wait 2hrs for a call back.
But overall they do resolve any issues that I have. I wouldn't use any other company.
21 August 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience and the overall positive feedback. Nayax is actively working to improve hold and callback times. We hope this effort improves your experience going forward.
Amazing Company with amazing people
Amazing Company with amazing people. Support Team are Super Stars in FinTech Industry!
21 August 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
So far so good
So far so good, our issues have been resolved in a professional & timely manner, we cannot ask for a better service. thank you.
21 August 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Great product
Great product, amazing support. When you ring up for technical help, the staff are very knowledgeable and work things through.
Brilliant customer service.
19 August 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
great service and very knowledgable…
great service and very knowledgable techs
15 August 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
No support, ineffective
Going on 5 hours trying to get logged in to my account. Spoke with a rude ineffective tech support representative that did nothing but tell me they would get back with me.
It's been two weeks since the last time I've been able to login. Unfortunately this is not my first bad experience with this company. The set up took three months before I got access to any funds.
I will never purchase another card reader from this company. If I could I would trash them and go with another. Unfortunately having 18 readers it's not possible.
15 August 2024
Unprompted review
Reply from Nayax
Hello. We apologize for the negative experience. One of our support team leads did reach out to you today. We hope to resolve the issue swiftly and restore some of your faith in us.
Extremely quick and clear process
13 August 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Very fast response time for my query
Very fast response time for my query - recommend.
12 August 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Quick fix
Your team were quick to diagnose the problem my Customers have stopped calling my phone. That tells me I am making money again.
8 August 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback! We strive to provide excellent customer service and are happy we helped you achieve your goals.
I've dealt with Nayax support for…
I've dealt with Nayax support for nearly 10 years and find them one of the the most helpful and efficient team to communicate with. Their experience, politeness, and professionalism is always appreciated. All the enquiries, faults and device swaps, are dealt with really quickly. This makes our customers and myself as an engineer, very happy
7 August 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax for so long. We aim to continue providing you with the best customer service in the industry!
No long wait and actually spoke to a human! :)
No long wait, spoke to a human and resolved the issue
Wish all companies were as customer focussed as you clearly are - thank you!
6 August 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
service provided was excellent
service provided was excellent, resolved my questions within a couple of minutes and followed up by clear concise instructions, excellent service
6 August 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
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