Eco by Naty Reviews 1,316

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the diapers, which many find effective in preventing rashes and leaks. People appreciate the quality and comfort of the items, noting their softness and absorbency. Many consumers also value the eco-friendly aspect of the products, such as the absence of harmful chemicals and the compostable wipes. However, some people were dissatisfied with the delivery service, citing issues with slow shipping, lack of tracking information, and packages arriving damaged or incomplete. A few other people also felt that the quality of some products, like nappy bags and wipes, had decreased over time, with some experiencing issues like wipes tearing easily or diapers not fitting well and causing rashes.

What people talk about most

Product

Clients share positive opinions on product quality, especially regarding diapers. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the quality of the diapers, noting... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers report easy ordering, fast delivery,... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the "vast effective service" and... See more

Order

Reviewers highlight ambiguous aspects of order. While some consumers praise the easy ordering process and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like Naty diapers. I think they have really helped to avoid rashes in my baby. However there is a lack of information regarding the delivery. I first learned when my package was arriving the... See more

Rated 4 out of 5 stars

I am really impressed with these new types of nappies. The first set I got were very bad, I vowed never to buy from you again but I say that you had a upgraded one and I am happy with it. It still has... See more

Rated 4 out of 5 stars

Finally right diapers came and these work well. Would be great to have a faster delivery if it is paid. Also, it said that the delivery is free over 50€ but I still paid.

Rated 4 out of 5 stars

excellent product, fast shipping, recommended product!!!!


Company details

  1. Baby Store

Written by the company

Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The material is soft

The material is soft. It fit my daughter perfectly and there was no leaks. Kept it on a little longer than usual to observe it and it was very absorbent. Personally I found my favorite sustainable brand.

25 September 2025
Rated 3 out of 5 stars

We love the products, but . . .

We love the products, but for our most recent delivery, I made the single order specifically because it said it would be delivered the same day if I ordered before noon. It did not come the same day and it did not come the next day (today) and the tracking says it hasn't even been dispatched yet. So yeah, not good for a household running out of diapers and not enough time to shop. Full disclosure, first time disappointed by them though.

4 September 2025
Eco by Naty logo

Reply from Eco by Naty

Hello Charles!

Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.

The information on our website says: "Shipping today, if ordered before 12 pm."

It's not same-day delivery. The delivery time is 3-7 days

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new (http://support.naty.com/hc/en-us/requests/new).

Best regards,
Iza - Eco by Naty

Rated 5 out of 5 stars

Well been using Naty for my last baby…

Well been using Naty for my last baby who is 5 months old ! 0 complain as the nappies last all night, never had a single accident with them, they are soft and comfy and cause no harm to the planet or my baby s skin. I had a small incident on the last pack I bought, I contacted Naty straight away for them to be aware and escalate the issue to their factory and I received today as customer gesture a box of nappies for my son … I did not expected such kind gesture … never been through such 5 star service from any company so far. No doubt I ll stay loyal to them

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Awful diapers- save yourself the hassle

Awful diapers. Constant leaks. My baby was well within the size range (13lbs) for diapers indicating 9-20lbs and the diapers did not provide the support needed to ensure no leaks/blow outs. With every diaper from the package we bought, the same issue occurred.. im starting to think this is why they were on sale. I will not be buying from this company again, Ive had better luck with Honest and Attitude diapers. what a disappointment.

20 August 2025
Unprompted review
Eco by Naty logo

Reply from Eco by Naty

Hello Karolina!

Thank you for your feedback, and we are very sorry to hear you've had issues with our diapers.

We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!

Kind regards,
The Naty Team

Rated 5 out of 5 stars

A great discovery

My mother in law originally got those diapers for the birth of our now three-month old daughter and we’ve been sticking to the brand ever since. We like that it’s more eco-friendly than other brands (so we don’t feel too guilty of not using cloth-diapers) and the quality is really good: the diapers never leak and manage to contain blowouts pretty well and our daughter rarely get a rash from wearing them. We sometimes had to switch to other brands temporarily (when we ran out) so we can compare and we’re always relieved when those arrive. Also the last delivery came really quickly (very much up to German standards) which was great (I recommend using their website to order rather than those of droguerie shops in Germany for their shipping time takes much longer than on the website).

13 August 2025
Rated 1 out of 5 stars
Eco by Naty logo

Reply from Eco by Naty

Hello Cristian!

Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.

The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.

Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to serve you again in the future.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new (http://support.naty.com/hc/en-us/requests/new).

Best regards,
Iza - Eco by Naty

Rated 4 out of 5 stars

Happy with upgrade.

I am really impressed with these new types of nappies. The first set I got were very bad, I vowed never to buy from you again but I say that you had a upgraded one and I am happy with it. It still has space for improvement but otherwise, it's okay.

16 July 2025
Rated 1 out of 5 stars

No delivery in 1 week

I wish the delivery was way faster. I ordered on saturday and it seems that we won't be receiving the order until monday at least. During the whole week there hasn't been even a single delivery intent.

28 July 2025
Eco by Naty logo

Reply from Eco by Naty

Hello Roger!

Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.

The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.

Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
The Naty Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look