Natural Treats Bristol Reviews 

149
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for being exceptionally prompt, efficient, and reliably arriving right on time. Consumers also highlight the outstanding quality of the natural products and the consistently friendly, helpful attitude of the staff. Some reviewers were happy with the added convenience of being able to visit the welcoming local store in person. People frequently mention the fantastic wide variety of healthy natural treats and raw food options available for their beloved pets. Reviewers often note that ordering online is extremely straightforward, making the entire purchasing process smooth and seamless from start to finish.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product quality, noting that dogs love the wide selection of natural... See more

Staff

Consumers find staff to be exceptionally friendly, polite, and helpful across all interactions. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and reliable experiences overall.... See more

Quality

Customers had positive experiences with quality, highlighting excellent products and great value. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always delivered on-time, well packaged, and in generally good condition. My only gripe would be there's almost always one pack of frozen food (out of 8-10) that's got a split in it - It's not a big... See more

Company replied

Rated 5 out of 5 stars

My first order from Natural Treats Bristol was brilliant! Efficient, prompt delivery of safe, natural dog treats/chews for our little rescue girl. She absolutely loved the pig’s ear! Not only was it a... See more

Company replied

Rated 5 out of 5 stars

Great local store selling all natural and raw feed. I’ve been buying raw feed for my two dogs from Natural Treats for over three years, I order regularly and have free delivery to my home. Their Servi... See more

Rated 5 out of 5 stars

This shop is wonderful in so many ways! From the lovely and friendly staff to all the natural goodies they have available. I'm a dog walker and pet sitter so it's important to me to know I can rely on... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

Bristol's independent pet superstore. Widest choice of natural dog treats & dog chews. Largest Raw frozen dog food retailer in Bristol. Shop in-store or online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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4.9

All reviews

(149)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always, a brilliant selection of food and treats which my pooch loves.

2 January 2026
Natural Treats Bristol logo

Reply from Natural Treats Bristol

Thank you so much for your review!

Rated 5 out of 5 stars

Great business

So fast, reliable service and great products.

29 December 2025
Natural Treats Bristol logo

Reply from Natural Treats Bristol

Thank you!!!

Rated 5 out of 5 stars

Natural guilt free treats

My first order from Natural Treats Bristol was brilliant! Efficient, prompt delivery of safe, natural dog treats/chews for our little rescue girl. She absolutely loved the pig’s ear! Not only was it a very well deserved treat but also beneficial for her high anxiety level - licking and chewing is so calming too. Plus it’s nice to know that I’m not giving her any high sugar ultra processed rubbish. I will definitely be ordering again!

2 January 2026
Natural Treats Bristol logo

Reply from Natural Treats Bristol

Thank you so much for such a lovely review. We’re so happy your little rescue girl enjoyed her pig’s ear and that it helped her feel calmer too.

Rated 3 out of 5 stars

I really liked the product but due to…

I really liked the product but due to delivery cost it became very expensive

29 December 2025
Natural Treats Bristol logo

Reply from Natural Treats Bristol

Thank you for the honest feedback, we really appreciate it. Just to explain, we do offer FREE same day home delivery on orders over £35, and there’s also a free click & collect option if that works better. We always try to keep our prices fair while offering a local, same day service, but we completely understand delivery costs can make a difference. Thanks again for taking the time to leave a review

Rated 5 out of 5 stars

Absolutely brilliant service and…

Absolutely brilliant service and product.
Personally delivered to the door, great to have this personal service,can't recommend enough.
Food was absolutely amazing

27 November 2025
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Reply from Natural Treats Bristol

Thank you so much for the lovely review! It means a lot that you’d recommend us, no better advertising than word of mouth 🧡

Rated 5 out of 5 stars

Excellent products

Excellent products and a excellent service.

27 November 2025
Natural Treats Bristol logo

Reply from Natural Treats Bristol

Thank you! So glad you’re loving the products and our service. Really appreciate your support 🧡

Rated 5 out of 5 stars

Highly recommend

I’ve been ordering from this company for many years. They always deliver on time, always let me know if they are out of stock of something, I couldn’t recommend them highly enough

2 December 2025
Unprompted review
Natural Treats Bristol logo

Reply from Natural Treats Bristol

Thank you for sticking with us over the years. We’re really glad the service has been consistent for you and truly appreciate the recommendation 🧡

Rated 5 out of 5 stars

Always friendly and polite

Always friendly and polite. Very helpful and great range of food for our boys

27 November 2025
Natural Treats Bristol logo

Reply from Natural Treats Bristol

Thank you so much! Really glad you find us friendly and helpful, and that your boys enjoy the range of food. We appreciate you 🧡

Rated 5 out of 5 stars

Fantastic company

Fantastic company.
Been using them for years and it is always top class service with great products.

27 November 2025
Natural Treats Bristol logo

Reply from Natural Treats Bristol

Thank you for the amazing feedback! We’re really grateful you’ve stuck with us 🧡

Rated 5 out of 5 stars

Reliable!

Always delivered on-time, well packaged, and in generally good condition.
My only gripe would be there's almost always one pack of frozen food (out of 8-10) that's got a split in it - It's not a big issue, but if it's obvious to me I'm sure it's noticed when packed ready for delivery.
Always recommended to friends to try out. Staff in-store are always friendly, welcoming, and more than helpful.

14 November 2025
Unprompted review
Natural Treats Bristol logo

Reply from Natural Treats Bristol

Thank you so much for the honest feedback and the kind words about our team. Really glad you’re happy with the service and deliveries.

And thank you for mentioning the occasional split pack. That’s really helpful for us to know and we’ll talk to the team.

We appreciate the recommendations and your support 🧡

Rated 5 out of 5 stars

fantastic

fantastic, quick and friendly service.

27 October 2025
Natural Treats Bristol logo

Reply from Natural Treats Bristol

Thank you so much for the kind words, really appreciate it :)

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, order placed before 12pm and arrived 2.5 hours after placing it! Easy to use website and tasty treats for the dogs - perfect!

28 October 2025
Natural Treats Bristol logo

Reply from Natural Treats Bristol

Thank you! So glad everything arrived quickly and your dogs are loving their treats 🙂🧡

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