I rang the Natural Skincare Factory on Saturday 5th September to ask if their products were genuinely made in Scotland, as I had just received my order and there was no mention of this on the jars. Th... See more
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At Natural Skincare Factory, we are more than just a skincare brand; we are a community that deeply cares about our customers and the products we create. Our devotion to crafting natural, high-quality skincare solutions stems from a genuine love for high quality products.
Contact info
PO Box 18699, AB42 9AS, Peterhead, United Kingdom
- 0800 0199932
- trustpilot@naturalskincarefactory.com
- naturalskincarefactory.com
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Great service as usual
Great service as usual, delivered quickly absolutely love their products too, I can’t praise them highly enough
Great delivery, waiting to see how product works
Great delivery, I await to see results. The dispenser could benefit from further attention as when operating finger gets slippery so the spray can move direction and also become difficult to depress on target
I placed my first order recently
I placed my first order recently, quick delivery & great service. Very impressed with the Active care cream, I use it a couple times per day & it fairly seems to help.
Speedy delivery & the Active Care Cream…
Speedy delivery & the Active Care Cream is proving very effective to ease my arthritic joints.
Also tube is great for travelling
I have arthritis in my right hip which…
I have arthritis in my right hip which becomes quite stiff and my movement is affected but using the Turmacare cream and oil eases it so helps with mobity.
Once order delivery was speedy
My hands were so dry and cracked and…
My hands were so dry and cracked and really sore from work, hand washing and the cold. I applied some of the hairdressers hand cream. Couldn't believe the results, so quickly too. Excellent hand cream. All natural as well which makes it even better! Thank you!
I love Natural Skincare products and…
I love Natural Skincare products and use them daily.
Knee pain and inflammation away thanks to Active Care Cream
After suffering from knee pain and inflammation for many months I started using the Active Care cream on my knee morning and night. Pain that was present during the day and through the night has now gone, enjoying long walks, runs and just back from a skiing holiday where I didn’t feel my knee pain once. A brilliant product that I would highly recommend.
Thanks for the face moisturiser
Thanks for the face moisturiser, it's really nice - lovely scent, easy to apply, not oily or sticky, doesn't sting on your skin. Delivery good too.
Great cream
Not sure if this actually works, but it’s lovely to use on arthritic knees. So I will always use it as it’s cruelty free with no nasty chemicals in the hope that it does work.
Very satisfied with order just what I…
Very satisfied with order just what I wanted only criticism is length of delivery time. Could have been a little quicker. All in all very good
Very good and effective cream
Delivery was made within the time frame…
Delivery was made within the time frame stated. 👍
Cracked lid on jar
Although the jar of active care cream was wrapped well with bubble wrap, the lid on the jar was cracked. I can’t imagine it would have happened during the delivery so must of been like it when it was packaged.

Reply from Natural Skincare Factory
Great product but would be good to be…
Great product but would be good to be able to buy in person instead of paying postage to next town
Active Care Cream
A lovely product, really eases the joint pain in my fingers .Delivered promptly too. Have recommended to a friend who has same problem as me
Excellent products that work
Excellent products that work. Speedy delivery.Many thanks.
Not happy Active Care Cream order
Not happy Active Care Cream order
Having used this before with beneficial results I decided to order more. I ordered one jar 110 grams to which you added a tube of hand cream free. When I received the parcel you had included a smaller pot of cream which I hadn’t ordered but as the invoice said it was the same cream I decided to accept it and paid for it. When I came to use it on my joints I found out that it was a pot of hand cream 30g , so I ended up paying for cream I hadn’t ordered and didn’t want. I am an 88 year old lady and while I love jour joint cream I can’t do with the hassle so don’t think I will be ordering again as very disappointed, R Cole

Reply from Natural Skincare Factory
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