I rang the Natural Skincare Factory on Saturday 5th September to ask if their products were genuinely made in Scotland, as I had just received my order and there was no mention of this on the jars. Th... See more
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At Natural Skincare Factory, we are more than just a skincare brand; we are a community that deeply cares about our customers and the products we create. Our devotion to crafting natural, high-quality skincare solutions stems from a genuine love for high quality products.
Contact info
PO Box 18699, AB42 9AS, Peterhead, United Kingdom
- 0800 0199932
- trustpilot@naturalskincarefactory.com
- naturalskincarefactory.com
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Bought as a gift for my daughter
Bought as a gift for my daughter. Ordered it online one evening and was delivered the very next day. Very impressed with the service. Don’t know about the product yet but am sure it will be great for my daughter.
The Active Care cream has helped my…
The Active Care cream has helped my knee problem enormously.
The company is very user-friendly and efficient. I have recommended it to family and friends.
I recently bought the Magnesium Spray…
I recently bought the Magnesium Spray and it's honestly brilliant. I was quite sceptical at first and wasn't sure if it would actually work, but I noticed a difference almost straight away. It helps me relax and I've been having really good sleep since using it. The delivery was really quick too. I'm very impressed and will definitely be ordering again.
Hypermobility & PeriMenopause
I purchased the active skin care cream to support hypermobility & peri menopausal symptoms. Mostly experienced in my hips & back this cream is now part of my routine & cycle. Its soothing, cooling & allows me to have a "normal" day. I have also used the cream for shoulder & neck discomfort, again fabulous results. Highly recommend this product, company & service.
Perfect product for sports people…
Perfect product for sports people ethically rugby with pain all over helps with the pain and struggle to sleep sometimes and a spray of the magnesium and I’m out like a light
Fabulous cream already seeing a…
Fabulous cream already seeing a difference,
Super quick delivery too.
Active Care Cream…Amazing!
Mum purchased the Active Care Cream after struggling walking with pain in her knee for the longest time, with nothing helping. This was recommended to her. After using twice, she cannot recommended highly enough! Something that actually works and provides some relief from the pain :-) Thank you.
I bought Active Care Cream for some…
I bought Active Care Cream for some pain I was having in my knees, and it worked a treat. Recently I’ve been in agony with arthritis in my hands, and had accepted it as inevitable and untreatable, without nasty steroids. I then remembered that I’d bought Active Care Cream and thought I’d give it a go, not expecting much, but as I mistaken. I rubbed it into my hands before bed and, without a word of a lie, woke up pain free! I’m now using it morning and night and my pain has all but disappeared. My hands are still a wee bit stiff, but the pain has gone, and both hands are fully functioning. Could not recommend this cream enough.
Excellent service as always
Excellent service as always. Great products and fast delivery.
Happy with products and service.
Happy with products and service.
Have been using products for a number of months and they do seem to make a difference for me.
Orders always arrive promtly.
Will be using for the foreseeable future.
I have been waiting for parcel since…
I have been waiting for parcel since 1st may 2026. It has still not arrived.

Reply from Natural Skincare Factory
Very prompt delivery
Very prompt delivery, certainly a great improvement, so glad they use Royal Mail.
They always have good deals to encourage purchase of their very good products.
Product came promtly as stated and i am…
Product came promtly as stated and i am finding it very easy and pleasant to use .
Magnesium Cream !
I am really feeling the benefit of using the magnesium cream. It’s very easy to use. I use it to help with sleep and my daughter is using it for pain. I really appreciate the personal service, easy to contact and responsive. Careful packaging and speedy delivery.
Truly effective
The products are of excellent quality and are true to the label’s’ description of what effects can be achieved.
The delivery is also very quick so, if you’re in a hurry, no problem.
Great products and excellent service
Great products and excellent service. Adrian took the trouble to phone me to help with my enquiry about hand cream. Many thanks. All arrived as requested.
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