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Review summary
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What people talk about most
Reviews shaping this summary
I am updating my review as I promised I would when my issues were finally resolved. ( I was asked several times to take my initial review down, but didn't) I have waited 22 months since Instal... See more
The sales pitch was very persistent, and did not advise about paperwork we should expect. However, we were keen to install and liked the German solar panels offered (we knew they were high quali... See more
the installation went very well no problems at all panels working ok ,polite friendly installers scaffolding went up no problem, has not come down as yet not to much of a problem don't no about tariff... See more
Company details
Written by the company
Nationwide Renewables is the place to go when you are fed up with higher energy bills and want to move towards a cleaner, more eco-friendly future. We build bespoke, complete home energy solutions, using solar panels or battery storage. With Nationwide Renewables, you are in charge of your own power supply, saving you money while helping the environment.
Contact info
Unit 9 Royds Hall Road, LS12 6AJ, Leeds, United Kingdom
- 03308189928
- customer.relations@nationwide-renewables.co.uk
- nationwide-renewables.co.uk
3.3
Average
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 month
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Instalation very good but after service…
Instalation very good but after service terrible. Im still waiting for paperwork so I can go onto Octopus because this compay have not provided an MCS or Flxiorb certificate. On checking this company is not MCS approved so buyers beware it will cost you an extra £250 to get these documents for which you have been told by Nationwide they will sort. Then when you try to contact them you get no response. I feel as if I've been scammed by Yorkshires so called NO1 renewable energy supplier
23 May 2025
Unprompted review
Reply from Nationwide Renewables
Hi Robert,
Thank you for taking the time to leave this feedback. We are very pleased to hear that you were happy with the quality of the installation itself, but we completely understand your frustration regarding the aftercare. To be entirely honest, the lack of communication and delays in providing handover paperwork are exactly why we have recently restructured our entire operation under new management. Leaving you without a response is simply not acceptable, and we apologise for the stress this has caused.
We do want to clear up the confusion regarding the certification and your transition to Octopus Energy. We are transparent about being a non-MCS installer, but it is a common industry misconception that you cannot access smart export tariffs without an MCS or Flexi-Orb certificate. You absolutely can sell your energy back to the grid, and we routinely help customers set this up using their standard DNO approval and commissioning documents. Regarding the £250 fee you mentioned, we must clarify that this is a third-party joining fee charged directly by the energy supplier for their specific non-MCS pathway. It is not a hidden fee generated or collected by Nationwide Renewables, and we have no influence over what utility companies charge.
We are committed to ensuring you have all the necessary handover paperwork to get your export payments set up as promised. Please open a support ticket on our HelpDesk at www.nationwide-renewables.co.uk and mark it for the attention of the new management team. We will immediately review your file, issue your outstanding commissioning documents, and guide you through the process of getting connected.
Nationwide Renewables Team
AVOID AVOID AVOID
AVOID AVOID AVOID! After deleting my last comment due to them offering me a £200 refund to resolve all the issues I have had I have just been informed I will not be receiving this! Paid £500 for a product which has not worked which they only gave me a £400 refund for! Also not connecting me to the grid through Octopus energy like promised costing me an extra £300 which I have had to pay octopus to do so! So I accepted the £200 refund to meet me in the middle of the £400 out of pocket and now yet again they have not done what was promised! I cannot advise anyone enough please avoid this company at all costs!
Just lies lies lies and a company who just wants to rob there customers! An awful company who just lies lies lies! Do not buy anything from these please!
Responding to your response - I have a new build property so that is the 1st lie - and it was installed it just did not work just full of lies again!
Regarding the connection to Octopus you arranged for me to cancel my current supplier and would get my home connected so I can export to the grid! And that was a lie as the paperwork you offer is not accepted by Octopus so they require me to pay to get the export tariff set up!
JUST AVOID AT ALL COSTS! There are many solar companies out there who will do the job properly and professionally just lies lies lies!
26 February 2026
Unprompted review
Reply from Nationwide Renewables
Hi Tom,
We always strive to resolve genuine customer grievances, but we must respond to this review to publicly correct the factually inaccurate financial claims being made here.
To address the smart voltage unit: this was not fitted because our engineers had valid safety concerns regarding whether your property's existing electrical setup could safely handle the technology. As a result, this item was removed from your order, and a £415 deduction was applied to your final balance at the point of completion. It is important to note that components purchased within a solar bundle are heavily discounted compared to their standalone retail price of £495. A £415 refund for a bundled item is an overly generous concession.
Regarding the £200 offer, this was initially proposed by a customer service agent in good faith because you raised a new complaint without disclosing that you had already received the £415 deduction on your final invoice. When our accounts team reviewed your file to process the £200, they naturally flagged the duplication. Processing this second request would have resulted in you receiving £615 back for a bundled product that only retails at £495 as a standalone item. We withdrew the £200 offer because we do not process duplicate refunds for the same component.
Finally, regarding the £300 fee from Octopus Energy, we must reiterate that we have no control over the joining fees or tariff charges set by independent energy suppliers. We are responsible for providing your hardware and commissioning documents, not paying your utility provider's connection fees.
We are fully committed to resolving any technical or administrative issues our customers face. However, we cannot honour requests for double refunds, and we consider this specific financial matter closed.
Nationwide Renewables Team
Needed help with getting certificates
I spoke to Selma regarding the certificate and she was very professional, polite and very helpful.
24 February 2026
Unprompted review
Reply from Nationwide Renewables
Hi,
Thank you for taking the time to share this feedback. We are really pleased to hear that Selma was able to get your certificates sorted out and provide you with such professional and helpful service.
Ensuring our customers receive their correct handover paperwork efficiently is a major priority for us right now. We will make sure your kind words are passed on to Selma today, as she will appreciate knowing her efforts have been recognised.
The organisation needs improvement.
I was told by the company employed to install the solar panels they had been given the wrong instructions, so the installation took 12 hours instead of the quoted 5 hours, half the installation was done in the dark. The battery supplied was wrong and was replaced about a week later. The original inverter was also wrong and the correct one fitted about a week later. Eventually the installation was all correct but the organisation was very poor hence the 2 star rating.
29 December 2025
Unprompted review
Reply from Nationwide Renewables
Hi Anthony,
Thank you for your honest feedback. We hold our hands up regarding the logistical errors with the battery and inverter. Having to return to swap out the incorrect equipment is well below our standards, and we have since restructured our warehouse operations under new management to ensure dispatch strictly matches the site survey. We apologise for the frustration this caused.
Regarding the length of the installation, your property had very specific technical requirements which meant the job was always going to take longer than a standard 5-hour fit. Because the installation took place in December, working into the evening and the dark is unfortunately unavoidable with the shorter winter days, but we apologise if this timeline was not communicated clearly to you beforehand.
We are very glad that the correct equipment is now fitted and your system is fully operational. If you need any further support, please open a ticket at www.nationwide-renewables.co.uk and our new management team will be happy to help.
Nationwide Renewables Team
Please please please do not use this…
Please please please do not use this company
Had my solar panel fitted since September. And nothing but problems. And the just don't care, they are not interested, and that's if you can get in touch with them, I'm sure after installation the block your number, 10 panels, battery, inverter now not fit for purpose.. solar panels don't charge battery, so have to rely on cheap rate charging from the grid after midnight, and guess what.. not one piece of paper work from them only paper work we have is the original contract we signed after agreeing to let this so called company install our panels. WISH I NEVER SET EYES ON THIS COMPANYIES NAME. TOTALLY DISGUSTED
11 September 2025
Unprompted review
Reply from Nationwide Renewables
Hi,
We are sorry to read this review. It is completely understandable why you are so frustrated after dealing with these ongoing issues since September, and we want to help get this sorted for you.
To be completely upfront, the lack of communication and missing paperwork you have experienced is exactly why we have recently restructured our entire operation under new management. The level of aftercare you received over the last few months fell well below the standard we expect to deliver. We can assure you that we absolutely do not block customers' numbers, but we acknowledge that our phone lines have been heavily congested, which is incredibly frustrating when you just need an answer.
Regarding the system itself, a 10-panel array with a battery and inverter is a robust setup. If the solar panels are not charging the battery at all, this often points to a configuration setting or a software issue that needs tweaking, rather than the hardware being entirely broken. While solar generation is naturally much lower through the dark winter months, your panels should still be communicating with your battery unit.
We are not going to leave you in the lurch with a system that isn't working for you. We want to get our technical team to look at your data logs, get the battery charging properly, and finally issue your complete handover paperwork.
Please open a support ticket directly on our website at www.nationwide-renewables.co.uk and put "FAO New Management" in the subject line. This will bypass the standard queues and go straight to the new leadership team so we can pull your file, take ownership of this situation, and get your system working exactly as it should be.
Nationwide Renewables Team
Remember to get a cam certificate if…
Remember to get a cam certificate if net you will not be able to sell the excess electric Bach to the grid unless you pay £1000.00 for it to prove the equipment is compatible the electric still goes back to the grid so if must be compatible you just don't get payed
16 February 2026
Unprompted review
Reply from Nationwide Renewables
Hi Stephen,
Thank you for your feedback. We completely understand how frustrating it is to know your system is exporting excess electricity to the grid without you receiving payments for it. We want to clear up a few points to help you get this resolved.
It sounds like you are referring to an MCS certificate. We want to clarify a common industry misconception: you do not actually need an MCS certificate to sell your electricity back to the grid. While we are a non-MCS installer, several major energy providers (such as Octopus Energy) have specific pathways that allow you to access smart export tariffs using just your standard DNO approval and commissioning paperwork.
Furthermore, we want to categorically reassure you and anyone reading this that Nationwide Renewables does not charge £1,000 for your handover paperwork. Providing your commissioning documents is part of the service, and we have no influence over third-party fees charged by other companies or energy suppliers.
Under our new management structure, we have a dedicated team resolving legacy paperwork issues to ensure our customers have everything they need.
Please open a ticket on our HelpDesk at www.nationwide-renewables.co.uk so we can check your file and ensure you have the correct DNO and commissioning documents to start getting paid for your export.
Nationwide Renewables Team
Everything was going fine until i asked…
Everything was going fine until i asked for my paperwork. Its 7 months now excuses after excuses. Now i find they dont provide mcs number. I cant export any energy until i have this.
6 February 2026
Unprompted review
Reply from Nationwide Renewables
Hi Linda,
Thank you for your feedback. We completely understand your frustration—7 months is a long time to wait, and we want to be upfront about the situation.
To be honest, as a company, we acknowledge that we have fallen behind on issuing some certifications and Building Control notifications. We aren't going to make excuses for that; instead, we are fixing it.
We recently restructured our operations under new management to clear this backlog and ensure every customer receives the paperwork they need. We are working hard to put this right.
Regarding the export: You can still export energy without an MCS certificate (for example, via Octopus Energy). We just need to get the correct commissioning paperwork to you.
Please open a ticket directly on our website www.nationwide-renewables.co.uk. This will go directly to the new team, and we will update your file and send the correct documents to you.
Nationwide Renewables Team
Absolutely awful and stressful…
Absolutely awful and stressful experience with NWR, it's taken 9 months to get almost sorted. They employ cheap inexperienced contractors that botch the job and then it takes months of phone call, emails & Trustpilot reviews to get them to correct their incompetent work.
They even refuse to do anything whilst a negative review is still on line. I'm now awaiting them to correct the unacceptable way their roofers laid the top row of roof tiles and for the invoice for the work completed, which they have failed to provide after numerous requests.
My advise is to stay well clear and use a reputable company that is MCS registered.
In response to NWR comments:-
The technical faults were caused by faulty installation, however the battery was not faulty, they had tried to fob me off with fitting a 5kW battery, whereas I had paid for a 10kW to be fitted.
I did spend hours calling them, mainly due to the poor service dealing with my issues and they repeatedly lied ro me.
The roof installation was arranged and the payment to the roofing contractor was made directly by NWR, so it is their responsibility to deal with them with the faults. They even made the roofing contractors wear NWR logo tee shirts to make it look like they were employed by them.
I would like the video removed as I am not at all happy with the installation and they have even lied on the video by saying the roof tiles used were Marley when in fact they are cheaper inferior roof tiles.
They should have fitted optimisers each solar panel as the 20 panels are on 3 different roofs so some shading will occur which severely affects the out efficiency.
As their MCS and RECC registration has been terminated for non compliance, you have only 1 option to go with Octopus energy if you want to export electricity and this is dependent on an inspection costing £250.
SO BE WARNED ⚠️
UPDATE
Trustpilot have hidden this review for some unknown reason and without notifying me. This review is all true and can be proved.
16 May 2025
Unprompted review
Reply from Nationwide Renewables
Hi Donald,
We are quite disappointed to read this review, as we feel it does not accurately reflect the extensive support and aftercare our team has provided to you over the last nine months. While we understand that experiencing technical faults is always frustrating, our records show that we have attended your property on four separate occasions and spent hours on the phone working through these issues with you. This included diagnosing and replacing a faulty battery entirely free of charge. We have always endeavoured to support you as much as possible, which contradicts the claim that we do not care once the job is done.
Regarding the quality of the installation and the roof, we must respectfully point out that you fully signed off on the work at the completion stage, having been given the full opportunity to inspect the finish. We are actually so confident in the high standard of your specific solar installation that we proudly showcase it on our company YouTube channel. As your current grievance regarding the top row of tiles is specifically with the independent roofing contractor who carried out that portion of the work, we kindly advise you to contact them directly to review their workmanship, as this falls outside of our solar installation remit.
We also want to firmly address the claim regarding your review. Under our new management structure, it is absolutely not our policy to withhold genuine remedial work or warranty support in exchange for review removals. We fix problems because they need fixing, as demonstrated by your free battery replacement.
Finally, we apologise if your final invoice has not yet reached you. Please open a quick ticket on our HelpDesk at www.nationwide-renewables.co.uk, and our team will ensure a copy of your invoice is generated and emailed to you immediately.
Nationwide Renewables Team
PLEASE PLEASE DO NOT USE THIS COMPANY!!!!
I signed a contract with Nationwide Renewables back in July 2025 following a home visit from an extremely pushy salesman who stayed in my home for over an hour. I paid a £1,000 deposit there and then as I was initially convinced. The next day, and following some additional research, I decided to cancel in line as is my right under consumer protection laws.
What followed was what I can only decide as a hellish experience, being constantly harassed by phone, often on a daily basis. The calls initially consisted of them asking me to "explain myself", and included accusations that I intentionally led them on. After a week or so, they started promising that the refund would be processed, which never happened despite multiple phone calls.
After nearly a month of this and feeling exhausted, I left a review on a site elsewhere detailing my experience. From there, the phone calls became even more frequent, and more aggressive and threatening. They suggested that were going to take legal action for defamation, and that they would only refund me if I agreed to take down the review. These phone calls have continued into 2026, I have had to block nearly a dozen phone numbers from them as their contact had become tantamount to harassment. To date, no refund has been received.
19 July 2025
Unprompted review
Reply from Nationwide Renewables
Hi Louise,
We are alarmed to read this review, particularly the serious allegations regarding harassment and a withheld refund.
To be absolutely clear with you and everyone reading this: We do not withhold refunds in exchange for removing reviews. That would be against our company policy and UK Consumer Law. If a customer cancels within their cooling-off period (as you stated you did the very next day), they are entitled to their deposit back. We have no interest in keeping money that does not belong to us.
However, we must be honest—we have searched our entire financial database for a 'Louise Andrews' with a £1,000 deposit from July 2025 that hasn't been returned, and we cannot find any record of this transaction or this account.
This leaves us in a difficult position. We want to return the money if it is owed, but we cannot refund a file we cannot find. We have also asked you to provide full details via the platform and you may have missed the request because we have not had a response.
We have recently restructured under new management, and we do not tolerate harassment of any kind. If you are receiving calls, we want to stop them immediately.
Please help us solve this today. Open a ticket on www.nationwide-renewables.co.uk and upload a copy of your Order Reference or the receipt for the £1,000 payment.
If you can provide proof of that payment, the new management team will process your refund swiftly. We are ready to put this right as soon as we have the details.
Nationwide Renewables Team
⚠️ AWARE, AWARE, AWARE – DO NOT USE THIS COMPANY ⚠️
⚠️ AWARE, AWARE, AWARE – DO NOT USE THIS COMPANY ⚠️
Once they take your money, they do not care.
This company’s main motivation appears to be taking customers’ money by making promises they cannot deliver. I have learned the hard way, and I am writing this review to warn others.
My solar panels were fitted in the first week of July 2025, but not as agreed. I paid for 8 panels, yet only 6 were installed. A manager later had to come to my home to redo the contract after payment had already been taken. They only knocked a small amount off the total for the two missing panels, which is completely unacceptable given what I paid for.
Seven months later, my system still has not been switched to the promised cheaper tariff. I was clearly told by David (the salesperson) that my tariff would change on the day of installation and that the company would handle everything, so I “wouldn’t need to stress about anything.”
However, I am now being asked to pay an additional £250 because Nationwide has failed to provide the required completion certificates, which Octopus needs in order to switch the tariff. This cost was never mentioned at the time of sale. As a result, I am stuck paying the full standard tariff, costing me extra every month.
Even more concerning, even if I pay the £250, there is still no guarantee that Octopus will switch my tariff. I have been told that if the switch cannot be completed, I would only receive £150 back, meaning I would still be out of pocket by £100 — despite this situation being caused by Nationwide’s failure to provide the correct certification.
Crucially, Nationwide cannot provide the required MCS certificate, which are essential for proving the installation is compliant and for enabling tariff changes and system validation. This failure is the main reason my tariff cannot be switched and why I am now being asked to pay
The installation itself was not completed according to the contract. Parts of the work I paid for — including the smart heating control system — remained unfinished for months, despite repeated promises it would be completed. While the smart heating has now been installed, nothing else has been resolved.
During installation, the scaffolding company severely damaged my resin driveway, which I paid over £7,000 for. I reported this immediately and sent video evidence to Nationwide on the same day. Seven months later, the damage has still not been repaired, my driveway continues to deteriorate,
I have made over 100 phone calls trying to get answers. Customer service has been appalling. On one occasion, when I asked to speak to someone familiar with my case, I was put through to a staff member who was rude, dismissive, refused to take a message, and even hung up on me.
I have also submitted two Subject Access Requests (SARs) for my personal data, which have been completely ignored, despite this being a legal requirement under GDPR.
Most concerning of all, I was told by the company that if I removed my Trustpilot review, they would try to resolve the issues. I did so in good faith, yet nothing has been resolved, apart from the smart heating installation. The rest of the issues remain outstanding.
This entire experience has caused huge stress, financial loss, and endless frustration.
Please, please, please think very carefully before using this company.
I strongly recommend choosing a reputable company such as Octopus instead. Nationwide Renewables is not worth the stress or the money you will end up wasting.
“Update in response to Nationwide Renewables’ reply:” 17/02/26
My contact details have not changed, and I have made multiple attempts to contact Nationwide myself.
I paid for 8 panels, and the reduction to 6 was only discussed after payment.
The £250 Octopus issue arose due to missing certification following installation.
Driveway damage also remains unresolved since July 2025.
I am happy to resolve matters formally in writing but require clear timelines and documentation.
5 July 2025
Unprompted review
Reply from Nationwide Renewables
Hi Talvinder & Shanice,
We are disappointed to read this review, as it does not reflect the significant efforts our team has made to support you since the installation. To be transparent, we have been trying to reach out to you to resolve the outstanding driveway query. Our records show that our management team attempted to call you as recently as Friday 13th February 2026, but the calls are not connecting. If your contact details have changed, please update us via the HelpDesk so we can speak directly.
Regarding the installation itself, we want to be clear that the decision to reduce the array from 8 panels to 6 was a technical necessity due to roof space and shading. We would never install panels that wouldn't perform efficiently, and this change was discussed, agreed, and signed off by you at the time before the final balance was paid. We also returned to the property specifically to install the Google Nest as promised, which shows we are committed to fulfilling our obligations.
On the financial side, it is important to clarify that the £250 fee you mentioned is a charge levied by Octopus Energy for their specific tariff, not by Nationwide Renewables. We have no influence over what an energy supplier charges for their joining fees. However, we are fully committed to helping you resolve the damage to your driveway caused by the independent scaffolding firm. We took that incident so seriously that we have ceased using that sub-contractor entirely and are currently pushing for the repair through their liability insurance.
We want to finalise your resin driveway claim, but we need to speak with you to do so. Please update your ticket on www.nationwide-renewables.co.uk with a working phone number so our new management team can get this sorted once and for all.
Nationwide Renewables Team
Awful
Update- since this review was originally posted on 29th September on google I was contacted. And asked to remove my review. Signed a document that stated they will :
1. Finalizing the installation and functionality of the Smart Heating system.
2. Inspecting and arranging the repair for the Resin Driveway.
Reviewing the usage and troubleshooting any issues related to the system's App and overall system usage.
4. Diagnosing and resolving the issue where the Battery does not appear to be charging.
5. Providing the necessary documentation to enable the customer to export to the grid.”
ONLY IF WE REMOVE THE REVIEW
The exact wording is “ To expedite the payment process for the required remedial work (especially the driveway and any necessary parts/labor), we would be very grateful if you could temporarily remove or suspend your negative online reviews before my arrival.”
The only work carried out was the smart heating and even that was an exhausting experience. The company tried to use a google nest but Nest pulled out of the UK. We were lucky the installer had a Hive thermostat available and he could instal - he took the Google nest as he was afraid he wouldn't get paid for the actual work carried out.(who would blame him if he’s been sub contracted by this company before)
I have actually uploaded this document on google reviews so feel free to go have a look at the lies they tell.
29/09/2024
Awful. Find a better company.
Awful company to get solar panels from, we got a quote from one of the sales reps which was great, went ahead with it and arranged for the installation. They use third party companies for scaffolding and electricians.
First the Scaffolders came and put the scaffolding up which was wrong as it didn't cover the full front of the house (a safety hazard for the workers that were going to be going in the roof)
Next was that we were quoted for 8 solar panels but when the solar panels arrived we were told that only 6 could be installed due to placement on the roof. To which WE then had to ring the company and inform them of this and argue with them over how the price should be reduced to reflect this as its a breach of the contract.
Then after the installation it was time to take the scaffolding down at which time the scaffolders were throwing connectors which damaged and disfigured our resin driveway. When we reported this to them they asked for evidence. Which we sent them. No reply. No fix. Nothing.
Next, is the awful timing and communication. It has been months since the installation and we have received 0 communication from them and have made multiple calls requesting an update on certification and when the switch will be made through the electricity provider to solar panels to which not a single call back has been received. Every single time I have called I have been told that I will definitely get a call back and Never do
29 September 2025
Unprompted review
Reply from Nationwide Renewables
Hi Shanice,
We are responding to this for transparency, but we must clarify for the record that this appears to be a duplicate review regarding the exact same installation and address as the review posted by 'Tal' recently.
As we are already in active dialogue with Tal regarding this property, treating this as a separate complaint confuses the process. We kindly ask that you consolidate your feedback into one account so we can help you faster.
Regarding the serious points you have raised:
1. The "Review Removal" Document:
We want to be crystal clear: Under our new management, we do not operate like that. We do not withhold repairs in exchange for removing reviews. If you were sent a document like that in 2024, we apologise, as it does not reflect the values of the new leadership team. We fix faults because they need fixing, not to buy silence.
2. The Heating (Hive vs Nest):
Our priority was to ensure you had a working smart heating system. If the installer made the decision to swap to a Hive unit on the day because of hardware availability, it was to ensure you weren't left without a working system. We are glad to hear this part is now functioning.
3. The Driveway & Panels:
As we have already confirmed to Talvinder, we are actively facilitating the claim against the independent scaffolding firm’s insurance to get your resin driveway repaired. Regarding the panels, the change from 8 to 6 was a technical necessity for safety, which was agreed and signed for at the time.
Please help us help you by keeping all communication on the single HelpDesk ticket we have open for Tal and in addition if there is a change in contact details please update us.
Nationwide Renewables Team
Completely unreliable
Now being ignored. It’s been 13 months since installation - Dec 24. Still not able to sell to the grid. I have been so understanding and lenient with them but they’ve clearly taken me for a mug. They’re unreliable and unprofessional.
8 January 2026
Unprompted review
Reply from Nationwide Renewables
Hi there,
First and foremost, we sincerely apologise. Waiting 13 months to get your grid export paperwork finalised is completely unacceptable, and we entirely understand why you feel let down and ignored. You have every right to be frustrated.
We are actively working through our legacy administrative delays to ensure every customer receives the correct compliance documentation required by their energy providers to sell back to the grid. We absolutely do not want you to feel ignored for a single day longer.
Because your Trustpilot username does not display your full account details, the fastest way to get this resolved is to visit our website at www.nationwide-renewables.co.uk and open a ticket using our web chat service.
Please drop your full name and postcode into the chat so our resolutions team can immediately pull your file, review exactly what is holding up your specific grid connection, and get this sorted for you.
Nationwide Renewables Team
No customer service
Solar panels installed, but no certificates, no follow up on paperwork, no invoices , now worried on other bits like building regs, etc.
Now no answer to calls, you can’t get hold of people to talk to.
This company is not MSc registered either, which most energy companies require.
I was going to fit a battery, but was advised that I wouldn’t need it, so glad I didn’t spend the additional money with this company.
Shame as this was sold to a very sick man who has now passed away & this was all rushed through & I have been left to sort out along with grief.
I wish we had done more checking, but when you have no idea what to check, you rely on experts.
Shocking, shocking…I feel so betrayed & looking at recent comments from others, they all feel the same.
7 January 2026
Unprompted review
Reply from Nationwide Renewables
Hi Justine,
First and foremost, please accept our deepest condolences for your loss. We know that dealing with administrative matters during a period of grief is incredibly stressful, and we are truly sorry for the added frustration.
We take any concerns about our sales process very seriously. Because both of your names are on the contract and you were both fully present and involved during the initial consultation, we believed the system and the timeframe were agreed upon together. We would never intentionally rush a customer, and we are deeply sorry if it feels that way in hindsight during this difficult time.
Regarding the paperwork, as we have been discussing with you privately, we are not ignoring you. Our team is actively working on your open support ticket to finalise the compliance documentation for your joint account.
We remain fully committed to getting this sorted so you have one less thing to worry about, and we will continue to update you directly through our private communications.
Nationwide Renewables Team
Fraud since June 2024
I've added and deleted my review couple of times because this company promised me to resolve the issue if I do so, but that was a lie. They lied about having valid certificates, which I waited months for and never received. They lied that I will be able to sell excess energy and it's been going on over a year, since June 2024. Basically tricked me into buying from them and didn't deliver single promise.
Their response to this review is also not true. Fraud
7 January 2026
Unprompted review
Reply from Nationwide Renewables
Hello,
I am responding to address the claim of 'Fraud' because it is fundamentally at odds with how we have handled your case.
A company intending to defraud a customer does not voluntarily pay out of its own pocket to cover a customer’s missed income. As part of our resolution process, we have already compensated you directly for the export payments you missed out on. We did this because we recognised the delay in your paperwork and wanted to ensure you weren't financially disadvantaged while we sorted it.
To recap the facts of your installation:
- System Performance: Our monitoring proves your system has been generating free electricity for your home for over a year, providing the primary saving you paid for.
- Financial Support: We have issued payments to you to make up for the lack of grid-export income during this period.
- Certification: We have always been clear that we are not MCS-certified.
These are the actions of a company working to fix an administrative delay, not one committing fraud. We remain committed to supporting you and ensuring your system continues to deliver the savings you expect.
Best regards,
Michael
Customer Success Manager
DO NOT OPEN YOUR DOOR TO THEM
Reply to below from NR:
1. Quote ''When only Mr. Shaw was present, our representative voluntarily offered a second, no-charge consultation on November 21st, absorbing the associated time and travel costs. ''
It takes some courage to call your sales visit as no-charge consultation, who would pay to let your salesperson come into their own house? Would you?
2. When your project manager called me the first time, she straight away started trying to sell extra panels and told me that 2 panels fitted on the north facing roof will work exactly the same as those ones on the south, which is completely the opposite of what we were told by your salesperson, we were told that panels on the north would barely generate any electricity, so here, either one of them is not professionally trained and don't know a thing about your product, or one of them is simply lying to the customer, you tell me, which one is the answer?
3. Your contract were printed on both sides, with all the product information on the front and terms and conditions on the back -- in two very different print sizes, on both sides of your contract, there is a customer signature section for customers to sign to confirm that they are aware of the information and agree to them, as we have never been advised of any terms and conditions, as nothing has ever been mentioned to us, my husband and I only signed on the front, which means that we agreed to the product information on the front, neither of us signed on the back because we were not told therefore we DO NOT AGREE to them, actually 6th December 2025 was the date we first time heard about this cancellation policy from your project manager.
4. Back to your claim of we have never contact you in regards to installation date. The salesperson was fully aware that we applied a loan from TESCO and for some reason that TESCO needs to send me paperwork to verify my identification before releasing the loan, the reason that we did not go ahead with the 1st installation date was because the paperwork from TESCO did not arrive on time, my husband told your project manager this before the first installation date, and also he made it very clear that we can not make second payment until the loan was released, but still at this point no cancellation policy or cancellation fee was mentioned or brought to our attention.
AS A BUSINESS WE DO EXPECT TO RECEIVE COMMUNICATION FROM YOU IN WRITING, IF YOU HAVE NO PROBLEMS SENDING US LONG EMAIL TO THREAT FOR DEBT COLLECTION -- ALMOST AS LONG AS YOUR REPLY BELOW, THEN YOU SHOULD HAVE NO ISSUES WITH WRITING TO US TO DISCUSS RESCHEDULING INSTALLATION DATE.
07/12/2025
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Their sales person came to our house and spent 3hours with my husband and didn't even get to the point of talking about cost, they insisted that I have to be there in person.
2nd visit took 5 hours then we were told 8 panels are perfect for our south facing roof and no battery needed. We were then pushed to sign the contract and made payment for £1500.00 for deposit.
2 days later their project manager S called, straight away she started trying to sell us the battery and 2 more panels to be fitted on our north facing roof -- which their salesperson has advised that panels on north facing roof would not work the same capacity as the ones on the south facing roof.
We then started having doubts about this company and lucky enough to find all the reviews on trustpilot about MCS registration etc.
We then request refund of £1500.00 from NWR and then was told there was a cancellation fee and other penalties, so now they request another payment of £450.00 from us and threatened us with debt collection.
We then checked the paperwork as we are 100% sure that these terms and conditions and cancellation fees were never mentioned before signing the contract, we then found these were all on the BACK of the contract in very small print, and there is a signature section for customers to sign -- very lucky that we DID NOT sign it.
If no refund received we will definite be in contact with Trading Standards officers.
06/12/2025
21 November 2025
Unprompted review
Reply from Nationwide Renewables
We take all feedback seriously, and we are concerned by the details presented in this review. We want to be absolutely clear about the sequence of events and the terms of our contract, as transparency and clear communication are fundamental to our business.
We have reviewed our records pertaining to this order and wish to clarify the facts regarding the sales process and the duration of the appointments. Our marketing team confirmed the initial appointment on November 19th with the understanding that both homeowners would be present, which is our standard procedure for a purchase of this significance. When only Mr. Shaw was present, our representative voluntarily offered a second, no-charge consultation on November 21st, absorbing the associated time and travel costs. The reported duration of the second meeting, which resulted in a successful order, was a direct reflection of the extensive deliberation and the high volume of questions asked by both Mr. and Mrs. Shaw, which our representative patiently answered to ensure full customer understanding. The 8-panel, south-facing system without a battery was the final, agreed-upon design chosen by the customers.
Regarding the contract, we strictly adhere to all Consumer Rights regulations, including the 14-day cooling-off period. We must confirm that the Cancellation Clause and associated fees are clearly printed on the reverse side of the contract document. While Mrs. Shaw correctly states the signature line on the reverse was not executed, the main contract was signed on the front, legally binding the customer to the attached terms and conditions. The £1,500 deposit secures the system, locks in the agreed-upon price, and initiates immediate project fulfilment, including locking in the installation date of December 3rd, which was chosen and agreed upon by the Shaws at the time of sale.
The Project Coordinator's call on November 26th was a standard check-in to confirm the installation date and to offer the optional addition of a battery or extra panels, which is a common value-add service and not a requirement for the initial system. The customer was then required to make the next scheduled instalment by November 27th to allow for equipment dispatch. When this payment was not received and there was no communication (despite us attempting contact and leaving voicemails) on November 27th or 28th, we were forced to cancel the scheduled installation, resulting in a significant and direct financial loss (lost earnings and pre-paid labour costs for our installation team).
Finally, concerning the cancellation fee, the customer's cancellation was requested after the fulfilment process had commenced. Our contractual Terms and Conditions state that services performed and costs incurred during the 14-day cooling-off period are chargeable. The requested fee of £450 in addition to the deposit paid is a calculated reimbursement for the professional services already rendered, including bespoke system design, project scheduling, and the direct cost incurred from the failed December 3rd installation date. We encourage all potential customers to carefully read and retain their copy of the contract. We remain open to discussing this matter privately with Mr. and Mrs. Shaw to reach a final resolution.
Installation of solar panels
The electricians who installed the solar panels were efficient, friendly and knowledgeable. They completed the installation with minimal disruption to my household.
The office staff I found to be helpful and friendly. The only criticism is having to wait for the documents to come and the removal of the scaffolding.
28 November 2025
Unprompted review
Reply from Nationwide Renewables
Hello,
Thank you so much for the kind words regarding our installation team and office staff. I’m really pleased to hear that the electricians made the process easy for you and that you’re happy with the work they did.
I would also like to thank you for your patience regarding the scaffolding and the documentation. We know that once the panels are up, you want the house back to normal and the paperwork in your hand as quickly as possible. I’ve taken your feedback on board to see how we can speed up those final steps for our future customers.
If there is anything else you need while you settle into life with solar, please don't hesitate to reach out.
Best regards,
Michael
Customer Success Manager
A Shambles!
*Update* Nationwide Renewables have flagged this review as not accurate and it has been taken down. I can assure you it is 100% accurate and I will continue to repost it.
*Update* Since my review they have called me serval times, offering to send someone round (which I definitely don’t want), offering to give me a price via call back and to give me a price via email ( and also in a different call saying this wasn’t possible)… guess what? Still no price!
Utterly bizarre experience. 2.5 hour sales pitch… yes 2.5 hours, only to be told (at the end) that they wouldn’t get into the cost unless we were definitely moving forwards. Even after what I imagine is a very scripted call to the office.
Who in their right minds would say yes, without a price? The Salesman was very polite and pleasant and clearly following a company process, so not at fault. But what a ridiculous way to try and make a sale. Imagine being asked to say yes to buying a car without being told the price…
Not just, not being told but an outright refusal to tell you how much it is. The mind boggles.
What a complete waste of our time.
Even if there was a price given the sales pitch was needlessly long. You could condense it into 15 minutes (plus assessment) and it would still have pointless padding.
I don’t know if this is industry standard but god I hope not… I’m more likely to start burning coal in my garden to generate power than sit through another pitch.
30 August 2025
Unprompted review
Reply from Nationwide Renewables
We appreciate Mr. King taking the time to update his review, but we must once again clarify the facts surrounding this appointment, as misinformation about our process is damaging to our reputation.
We want to be absolutely clear that our company did not deny the accuracy of the facts the visit took place, but we objected to the derogatory and offensive tone and language used toward our sales representative and the industry as a whole. Our representative conducted himself with the utmost professionalism and politeness throughout, as even Mr. King acknowledged. We flagged the review based on these concerns regarding abusive language, not simply because the feedback was negative.
Our sales process is designed to be thorough, educational, and non-pressured. It is not a quick 15-minute presentation, because we believe customers making a significant investment deserve a full, detailed assessment of their property, energy needs, and return on investment potential. We categorically refute the claim that we would refuse to provide a price unless there was a guarantee to proceed. This is fundamentally contrary to our ethical sales policy. Our representative spent 2.5 hours meticulously detailing the technical, financial, and environmental benefits of solar power, patiently answering every question posed.
Upon concluding the presentation, our representative observed significant hesitation from Mr. King regarding the actual prospect of proceeding with solar at all. Rather than applying pressure or forcing a sale, the representative professionally advised that, given Mr. King’s current uncertainty, it would be best to pause the process before calculating a bespoke, firm proposal.
This was a sign of respect for Mr. King's time and our representative's workload, not a refusal to quote. It ensured we did not expend further resources creating a detailed, tailored quote for a prospect who was clearly not yet ready to commit to the investment.
Mr. King is correct that we have contacted him subsequently. We did so purely in an attempt to understand his core objection and to offer the proposal he initially requested, should his position have changed. We provided multiple methods for receiving the quote (call back, email, or a further appointment) to show we were flexible and committed to offering a price once he was ready. His continued refusal to engage in receiving the price despite our multiple offers demonstrates that the issue was not our refusal to give a price, but his fundamental uncertainty regarding the project itself. We stand by our professional, detailed sales process. It is designed to inform those who are serious about renewable energy, and we will not apologise for having a high standard of diligence.
Bad experience, awful customer service
We started this process in November last year, on the promise from your sales guy that we'd get a feed in tariff which is the reason we signed up. Since they are not MCS compliant, energy companies will not provide the FIT unless correct documentation is provided (Electrical compliance, Building compliance & Itemised copy invoice to check equipment supplied) I was disappointed that it took so long (along with other issues) and so put a bad review on @Trustpilot which I was then blackmailed to take off in order to receive the correct documents, (all recorded on email BTW), and I'm still waiting!! Trading Standards, energyombudsman MCS, & nationaltradingstandards are going to have a field day if we don't receive the package you sold us. (I think ITV do a good scam programme these days too, wonder if they'd be interested??) This isn't going under the carpet, I'm pretty keen on this sort of thing.
06.11.25 Update; as of 3 weeks ago I was assured by Suzie at the company who called personally that this would be resolved in 2 weeks, I gave another weeks grace, tried calling back on her personal number apparently... no answer straight to recorded message therefore still not resolved.
Sorry Nationwide Renewables; after being blackmailed again to take down the review; this time its not coming off unless you sort.
Regards, Ben Fullalove
As for the reply, you can check your recorded telephone calls that specifically ask me to remove the review before you would contact and instate the FIT...Twice!
In my book; that's blackmail and its been over a year, I'm not interested in dealing with you any further, hence our lack of communication. Oh and still not had an itemised invoice, you have my number and email address; no excuse.
15 November 2024
Unprompted review
Reply from Nationwide Renewables
We absolutely and categorically deny any suggestion that our staff engaged in "blackmail" or any form of coercion to have a review removed. We are committed to resolving complaints and maintaining open communication. While we may politely request the removal of a review once a resolution has been achieved, this is done as a standard process and is always contingent upon the customer being satisfied. The use of such a severe and legally loaded term is unacceptable and grossly misrepresents our customer service efforts.
Mr. Fullalove, we sincerely regret that you have outstanding issues, but we must be candid about the barriers to resolution. We have tried on numerous occasions to contact you through various channels, including calls and direct messages, to finalise the outstanding documentation package. We have reached a point where any further unsolicited calls from our company could, regrettably, be interpreted as harassment. We cannot resolve these issues if we are unable to establish constructive communication with you.
Regarding the missing documents (Electrical Compliance, Building Compliance, and Itemised Invoice), we assure you that we are committed to supplying these as required. We understand that since we are not an MCS-accredited installer, certain energy suppliers may require specific non-MCS documentation for you to access the Smart Export Guarantee (SEG) . This process is fully explained on our website, and we are working to provide the necessary paperwork to ensure you can apply for the SEG.
We remain confident that we can resolve all outstanding issues to make you a happy customer. We urge you to take the initiative and contact us immediately, as our team is ready to assist you. Please call our office back or send us a message via WhatsApp so we can move forward and send you the final paperwork without any further delay.
Get EVERYTHING in writing if you have any dealings with this company.
Everything in this review is in my honest opinion and is written in the public interest. I am reposting this because Nationwide Renewables managed to get it taken down by claiming that it was advertising a well known advice charity. I think it will be put back up, but I don't want to wait.
I really wanted solar panels so I accepted the offer of a free consultation. Having checked before buying that I was entitled to change my mind within 14 days, I paid a deposit to get the panels on Thursday evening, March 13th. I had been informed that the deal I was being offered was only available if I signed up on the spot (now 7pm, after a visit that was scheduled to begin at 2.30) and I should have known better.
That same evening I started to feel uneasy about the company and the whole situation, particularly as the research I did over the next few days uncovered that that the company was not registered with the major energy export organisation. I felt concerned that this could impact on my ability to sell my house. They were unable to provide me with any other accreditations, or reassure me that there would be any protection on my investment if the actual design was at fault rather than the panels themselves.
I had been told verbally at the sales pitch that there was a 'yield warranty', then I was told by email that this was not in fact the case.
I was also advised by a knowledgeable third party that the installation may be ineffective, and felt that this was not a risk I could afford to take.
I decided to cancel the contract and informed the company in writing on Tuesday afternoon (18th March - well within the 14 day cooling off period)
A few days later I got a phone call that I felt was angry and unprofessional from the sales rep demanding to discuss my cancellation and not only refusing to return my 550.00 deposit but actually claiming they should have more of my savings for 'work done' - ie switching my electricity supplier and doing an 'online survey'.
As the contract was signed in my house and not on their premises this is not applicable (Consumer Contracts Regulations 2013).
I also had concerns about the nature of their selling, which I felt was very pushy, as well as some of the misleading information I was given.
I would strongly advise you not to let anyone from this company into your house in the first place.
For anyone who finds themselves in a similar position, there is very good advice available from Citizens Advice Bureau website and they will advise you by phone. They can also put complaints through to Trading Standards. You may also be able to get some free legal advice via your union or your insurance, and there are some good online help forums out there.
Updates:
After I posted this for the first time, they tried to negotiate with me to take down the review, though still trying to keep half my deposit. They called me repeatedly even though I had told them that I only wanted to communicate by email. In order to get even half my deposit back, they wanted me to sign a contract, which would presumably include not telling people what they are up to, and/ or not reposting the review.
Update 2: They offered me a full refund of my deposit on condition that I take down this review, which I refused to do as I feel my experiences may be helpful to others and are in the public interest.
Update 3 - Two employees turned up at my door uninvited asking to speak to me, which felt extremely intrusive.
Update 4 - They sent me a cease and desist notice for this review, along with an invoice of 935.00 for 'cancellation of the installation date, cancellation of survey, non-reusable administration fees'. I altered some minor parts of the review to protect myself, making sure that everything is factual or my honest opinion, but was not going to hide information that might help others.
Update 5 - I got my deposit back through my bank's Chargeback scheme. Nationwide Renewables did try to appeal this decision, but no appeal has been upheld.
Update 6 - They actually had the nerve to take me to County Court for not paying the cancellation fees. They lost. Because, as the law clearly states, I was entitled to a 14 day cooling off period, and the contract does not override the law.
I had other strong legal arguments against them also, but I never got to use them, because they had no case.
Update 7 - they are still trying to get this review taken down....
Update 8 - lol (see latest NWR reply)
13 March 2025
Unprompted review
Reply from Nationwide Renewables
We would like to extend our deepest gratitude to 'Ali' for providing us with this incredibly detailed, seven-act saga that documents her exhaustive journey in avoiding the purchase of solar panels. We appreciate the dedication required to maintain a single complaint across two years and several legal jurisdictions.
We recall vividly that this entire situation was initiated by a request to visit, with the explicit promise that Ms. Ali would be the sole decision maker, does not need her husband for the appointment as she makes all the decisions. A claim which, in hindsight, appears to have been nothing more than an elaborate casting call for future legal drama. We regret believing this premise and inadvertently getting pulled into what transpired to be more complex than any solar installation.
We can confirm that Ms. Ali successfully recovered her deposit through the bank's Chargeback scheme, an administrative victory we ceased contesting long ago. We also confirm the loss of the subsequent County Court claim, which has provided Ms. Ali with years of material for online reviews. We paid the price for believing her initial premise and getting involved in this protracted family and legal dispute.
We hope that Ms. Ali’s ongoing activism to keep this review alive brings her the satisfaction she seeks. For future customers, please note that Ms. Ali's extensive and dramatic experience is uniquely her own and is based on a cancellation that occurred some time ago.
We are now officially closing our chapter on the 'Ali' review.
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