I got booked in really quickly and was advised of the timescale it took to replace the windscreen, I was not waiting too long and was given aftercare advice. It was professional from start to finish.
Company replied
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Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... See more
Company replied
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... See more
Company replied
Guy fitting windscreen was great. Unfortunately the planning lead up to this dates confusing as told to take to branch but booked in at house.
Company replied
Company details
About National Windscreens - York
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, United Kingdom
- 01904-295-015
4.4
Excellent
620 reviews
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Reply from National Windscreens - York
We appreciate your positive feedback and are happy to hear that you received exceptionally good service from our team.
Helpful staff before and after my…
Helpful staff before and after my windscreen was replaced. The job was completed efficiently and the car was returned I good working order
10 June 2025
Reply from National Windscreens - York
We appreciate your positive feedback. We're glad to hear that our staff were helpful and the windscreen replacement was completed efficiently, with your car returned in good working order.
The man who came was very professional…
The man who came was very professional and completed the job within the given time frame.
I have no complaints at all ..... unless the windscreen leaks when it rains!!
4 June 2025
Reply from National Windscreens - York
We're happy to hear that the service was professional and efficient. We appreciate your positive feedback and hope you remain satisfied. Should any issues arise, please contact us.
Reply from National Windscreens - York
We're happy to hear that our service was prompt and informative, and that the job was sorted quickly for you. Thank you for your positive feedback!
A great friendly service
A great friendly service. Kept me in the loop as to what was happening and how long it would take.
30 May 2025
Reply from National Windscreens - York
We are happy to hear that you received friendly service! We're also glad that we kept you informed about the progress and the estimated time frame. Thanks for your feedback.
Very nearly cancelled my appointment
Very nearly cancelled my appointment, but then did a magic turn around and got my car in and was done absolutely fine!
30 May 2025
Reply from National Windscreens - York
We appreciate you sharing your experience! We're glad we could accommodate your service needs and that everything was completed to your satisfaction. Thank you!
York National Windscreens
Job well done & great service from Steve & Co at York branch.
Thanks.
31 May 2025
Reply from National Windscreens - York
We appreciate your positive feedback and are happy to hear about your great service at the York branch. Thank you for acknowledging the team's work!
Paint damage during screen fitting
Screen fit fine but car incurred 3 scratches through paint on bonnet and wing during fitting. Also glass shards in car.
6 June 2025
Reply from National Windscreens - York
We are very sorry to hear about the damage and glass shards. We appreciate your feedback and will review our fitting process to prevent this from happening again.
Check before you travel.
Technical Staff on site were excellent.
Original appointment was invalid, with no slots available on date given.
First windscreen delivered to depot was wrong.
Top marks to technicians for staying calm and being polite and helpful in a crisis.
30 May 2025
Reply from National Windscreens - York
We appreciate you bringing these issues to our attention. We're glad the technical staff provided excellent service during the difficulties. We'll review the appointment scheduling and initial delivery to prevent similar situations. Thanks for your feedback.
Long waiting time
The service was excellent – quick and pleasant.
As it was raining, I had to drive into the garage, but fortunately the appointment wasn’t rescheduled.
However, I wasn’t entirely happy with the long waiting time.
I had to drive around with cracked windscreen for a week and a half, which made me feel quite uneasy and led me to avoid main roads.
27 May 2025
Reply from National Windscreens - York
We appreciate your feedback and are glad the service was quick and pleasant. We regret the long wait for your windscreen repair and the unease it caused. We will review our scheduling to improve wait times.
Reply from National Windscreens - York
We're happy to hear that our service met your expectations with its promptness and convenience. Thank you for your positive feedback!
Excellent work
Excellent work, well organised ….very helpful. Windscreen fitted and safety camera sorted in good time. Customer service very good …..helpful with my dog (Albert) who had to be with me. All very very good. Recommend highly.
Thank you
29 May 2025
Reply from National Windscreens - York
We're happy to hear that you had an excellent experience! We appreciate your recognition of our team's helpfulness and efficiency in completing the windscreen fitting and safety camera calibration. We're also glad we could accommodate Albert. Thank you for your recommendation!
Reply from National Windscreens - York
We're happy to hear that your experience was quick and easy. Thank you!
It’s a week now and I have been back to…
It’s a week now and I have been back to the center 3times now for programming of the new windscreen and it’s not working
27 May 2025
Reply from National Windscreens - York
We regret that you're experiencing difficulties with the new windscreen programming. We appreciate you bringing this to our attention, and we'll investigate this issue further.
Kind smooth quick
22 May 2025
Reply from National Windscreens - York
We appreciate you sharing your positive experience with us!
Reply from National Windscreens - York
We're happy to hear that our service was prompt, courteous, and effective! Thank you for your positive feedback.
Excellent service
Came on the day of appointment. Took 1 hrs. And I was sorted. No hustle.
23 May 2025
Reply from National Windscreens - York
We're happy to hear that your appointment was efficient and hassle-free. Thank you for your positive feedback!
Great job, excellent service.
Easily arranged replacement windscreen for a 1980's vehicle. The technician arrived at the appointed time and did a great job. He was able to re-use the original plastic strip that secures the windscreen in the rubber surround. I would happily recommend National Windscreens.
20 May 2025
Reply from National Windscreens - York
We're happy to hear that arranging your windscreen replacement was easy. We're glad our technician arrived on time and completed the job to a high standard, including reusing the original plastic strip. Thank you for recommending our services.
Reply from National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good service 👍
20 May 2025
Reply from National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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