The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... See more
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Location
Switch locationUnit 11, Cranham Industrial Estate, WR4 9XN Worcester, Worcestershire, GB
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My first appointment was cancelled on the day due to damaged glass being delivered. I was thankfully booked in the following day (Friday) as I was travelling to Torquay that night. The fitting took le... See more
Company replied
The men who came out to complete the work did a fantastic job and explained everything and kept me updated at all times. The work was a high level when finished and had been cleaned so well. They were... See more
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Time on the job was well under time they gave me, very polite car was clean and tidy very reliable fitter would use the company again Excellent!😀
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Company details
About National Windscreens - Worcester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Cranham Industrial Estate, WR4 9XN, Worcester, Worcestershire, United Kingdom
- 01905-630-144
4.5
Excellent
566 reviews
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Small but deep windscreen chip repair.
Polite efficient operator. Windscreen glass repair on quite a deep chip only 7/10 though.
10 July 2025
Reply from National Windscreens - Worcester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The staff are professional.
The staff are very helpful, took the correct actions on recording all defaults on the walk around my car . The windscreen was fitted with skill .overall a great experience, well done to all staff at the Worcester branch 👍.
5 July 2025
Reply from National Windscreens - Worcester
We appreciate your positive feedback! We're glad to hear that you found our staff helpful and that they skillfully fitted the windscreen, noting all defaults during the walk around. We are pleased you had a great experience at the Worcester branch.
EXCELLENT PROFESSIONAL SERVICE…
EXCELLENT PROFESSIONAL SERVICE AFFORDED.STAFF FIRST CLASS.
9 July 2025
Reply from National Windscreens - Worcester
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Friendly and efficient mobile team
Friendly and efficient mobile team. Complete replacement took less than an hour.
Only snag was needing to wait a week for an appointment, during which my car wasn't safe to drive.
4 July 2025
Reply from National Windscreens - Worcester
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreen
Reply from National Windscreens - Worcester
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Easy to use repair service
Had a good experience here, after insurance claim for a stone hit window incident. The online booking was straightforward, gave us a booking within 3 working days and kept us informed of arrival time. Repair was made in good time, at our address, mechanic friendly and capable. Online invoice received immediately, we paid wirelessly. Would recommend.
3 July 2025
Reply from National Windscreens - Worcester
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Worcester
We're happy to hear that you had a positive experience with our team. Thank you for your kind words and for taking the time to leave us feedback!
Reply from National Windscreens - Worcester
We're happy to hear that booking was easy and that you were pleased with our local service and communication. Thank you for your feedback!
Good but...
The lads at the centre were great, attentive and helpful. They managed to get the job done despite some challenges. However, the worst part was the Telephone Centre which booked the job. They failed to mention the vehicle will not be accessible overnight as the sealants needed to cure. I was only notified of this during a reminder call from the centre on the day which was far from ideal. It meant I needed to leave the car there, use public transport (2 hours each way) and make last minute arrangements for school runs and pick ups.
As a side, my booking was made for the afternoon, day before the meeting I received Text that quoted morning slot and the link (to the booking) referred to afternoon slot. It was messier than it needed to be.
5 July 2025
Reply from National Windscreens - Worcester
We appreciate your feedback and are glad the team at the center was helpful. We regret the telephone booking and notification issues caused you inconvenience with transportation and scheduling. We'll review our communication process to prevent similar situations. We're also looking into the scheduling discrepancies you experienced.
Really lovely team and managed to…
Really lovely team and managed to quickly source a new screen when the one delivered was broken.
Professional, efficient and friendly. Thank you
5 July 2025
Reply from National Windscreens - Worcester
We're happy to hear that our team was able to quickly resolve the issue with the screen. We appreciate your recognition of our team's professionalism and efficiency. Thank you for your positive feedback!
Original screen part needed by me.
I needed to replace my damaged screen with a manufacturers original. My insurance provided directed me to National windscreens who explained the premium involved with using a manufacturers original product and started the process of procuring one. I was updated regularly on order status and on the day of replacement, I needed to take the car to a local centre, the process was efficient and all done within a few hours. Friendly, informative and helpful experience.
3 July 2025
Reply from National Windscreens - Worcester
We're glad you enjoyed your experience with us. It's great to hear that we were able to efficiently source the original manufacturer's screen you needed and keep you informed throughout the process. We appreciate your positive feedback regarding our team's friendly and helpful service.
Mercedes cls screen
Quick, efficient, friendly, professional service.
Can't ask for anything else. Perfect!
Thank you to Dave and Ian.
5 July 2025
Reply from National Windscreens - Worcester
We appreciate you highlighting our quick, efficient, friendly, and professional service! We're glad you were completely satisfied with your experience and thank you for your feedback.
Very good workmanship no hesitation…
Very good workmanship no hesitation worked well both of them
3 July 2025
Reply from National Windscreens - Worcester
We're happy to hear that you were satisfied with the quality of work and the team's performance. Thank you for your positive feedback!
Good lad met me took car job completed…
Good lad met me took car job completed completely satisfied
26 June 2025
Reply from National Windscreens - Worcester
We're happy to hear that you were completely satisfied with the service and the completed job. Thank you for your positive feedback; we appreciate it!
Fantastic service from booking to the…
Fantastic service from booking to the day of windscreen replacement, was kept updated, and guy that fitted windscreen was very polite and left everything tidy, well done
24 June 2025
Reply from National Windscreens - Worcester
We appreciate you sharing your experience. We're happy to hear that you were kept informed and that the technician was polite and tidy. Thank you for your positive feedback on our service, it means a lot to us.
Excellent service
17 June 2025
Reply from National Windscreens - Worcester
We appreciate your positive feedback!
Work efficiently carried out
17 June 2025
Reply from National Windscreens - Worcester
We're happy to hear that our work was efficient! Thank you for your positive feedback; we appreciate it greatly.
Reply from National Windscreens - Worcester
We appreciate your positive feedback! We're so happy to hear you received excellent communication and excellent service from our team.
Start to finish excellent
The whole process was very good telephone contact the email confirmation then the tracking of the fitters very efficient.
The two guys that fitted screen very professional and polite no mess job done
18 June 2025
Reply from National Windscreens - Worcester
We're happy to hear that you found the entire process very good, from the initial contact and confirmation to tracking the fitters. We're glad the installation was professional, polite, and clean. Thank you for your positive feedback!
Excellent experience
Huge crack in windscreen - obviously needed a replacement. Excellent service from National Windscreens. Arrived when they said they would,and I could live-track the progress of my windscreen fitter as he worked towards my address. Pleasant, friendly fitter who did a great job in little time. I am delighted with how easy and professional the whole thing was. Thank you.
10 June 2025
Reply from National Windscreens - Worcester
We're happy to hear that you were delighted with the service. It's great to know that the live-tracking and the prompt arrival were helpful. We appreciate your kind words about the technician and the efficient work. Thank you for your positive feedback!
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