Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new wi... See more
Company replied
Location
Switch locationUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
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See what reviewers are saying
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech suppo... See more
Company replied
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... See more
Company replied
I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... See more
Company replied
Company details
About National Windscreens - Trowbridge
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, United Kingdom
- 01225-220-187
4.6
Excellent
321 reviews
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Yes excellent
Repair arrived on time, took 45mins,
the repair looks perfect
The repairer was very pleasant and most helpful in explaining the repair
18 September 2025
Reply from National Windscreens - Trowbridge
We're happy to hear that the repair was completed promptly and to your satisfaction! We appreciate your positive feedback regarding the repairer's helpful explanation. Thank you!
Used NW before
Used NW before. KYLE GOOD COMMUNICATION IN DIFFICULT WEATHER CONDITIONS to get the job done with mixed weather conditions.
11 September 2025
Reply from National Windscreens - Trowbridge
We're happy to hear that the communication helped get the job done despite the weather. We appreciate you taking the time to leave us this positive feedback!
Reply from National Windscreens - Trowbridge
We appreciate you sharing. We are so happy you were pleased with our great service, and we thank you very much!
Reply from National Windscreens - Trowbridge
We appreciate you sharing! We are so happy to hear you received excellent and professional service that was both polite and helpful.
Easy to book
Easy to book. Convenient location of branch, No long wait before being seen. Finished at time stated. Helpful staff
15 August 2025
Reply from National Windscreens - Trowbridge
We're happy to hear booking was easy, the location convenient, and that you were seen promptly. We appreciate your acknowledging our helpful staff and the timely service.
Reply from National Windscreens - Trowbridge
We're happy to hear that our product met your expectations and effectively fulfilled its purpose. Thank you for your positive feedback!
One phone call and everything was…
One phone call and everything was booked in and sorted within two days, dropped the car off and was ready by the afternoon 👍
14 August 2025
Reply from National Windscreens - Trowbridge
We're happy to hear that your booking was handled efficiently and your car was ready quickly. We appreciate your positive feedback and thank you for your time!
Great experience
13 August 2025
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
We're happy to hear that your experience was efficient and clean. Thank you for your positive feedback; we appreciate it.
I had 5 star treatment from the people…
I had 5 star treatment from the people at the branch, especially Neil the manager who saved the day.
This should be 5 stars.
However I booked the Wednesday appointment with head office on Monday, but they couldn't confirm the glass had been ordered. On Tuesday morning head office cancelled the appointment despite the fact that the glass had been ordered and would arrive in time for the fitting appointment.
Neil and his team saved the day because I needed the car back on Wednesday.
Only the head office actions removed a star from this review. Head office did reach out to me and accepted that the appointment should not have been cancelled.
31 July 2025
Reply from National Windscreens - Trowbridge
We appreciate you taking the time to share your experience. We're glad the branch team, especially the manager, was able to assist you. We regret the trouble caused by the head office regarding your appointment. We value your feedback.
Reply from National Windscreens - Trowbridge
We are happy to hear that you had a positive experience with our services. Thank you for your kind words and for taking the time to share.
Fast good job nice people.
30 July 2025
Reply from National Windscreens - Trowbridge
We're glad you enjoyed your experience, and we appreciate your positive feedback. Thank you for your time.
Work completed on time and as expected
30 July 2025
Reply from National Windscreens - Trowbridge
We're happy to hear that the work was completed to your expectations and within the agreed timeframe. We appreciate your positive feedback.
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Slighty chaotic set up
Slighty chaotic set up, disorganised and no method of payment available. Staff were trying hard though.
24 July 2025
Reply from National Windscreens - Trowbridge
We appreciate your feedback and are sorry the setup was disorganized, and payment was unavailable. We'll address these issues to improve our service.
A good job done!
The mechanic came when he said he would and did a good job of changing my windscreen. He was polite and helpful.
18 July 2025
Reply from National Windscreens - Trowbridge
We're happy to hear that the mechanic was punctual, completed the windscreen replacement to your satisfaction, and was courteous. Thank you for your positive feedback!
My windscreen was replaced quickly and…
My windscreen was replaced quickly and professionally done. Your staff member was pleasant and it was done on a very hot day which it was a bit of a challenge for him but I was a grateful that he could do it for me. Thank you.
11 July 2025
Reply from National Windscreens - Trowbridge
We appreciate your positive feedback. We're happy to hear that your windscreen was replaced quickly and professionally. We're glad the staff member was pleasant, and we appreciate your recognition of the challenges presented by the hot weather. Thank you!
Helpful, quick. Great customer service
The guys were friendly and always smiling. Very helpful
9 July 2025
Reply from National Windscreens - Trowbridge
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Quick & efficient service
Arrived and was meet by courteous staff.
Car taken into garage immediately.
Car repaired quickly well under the time frame given.
Quick and efficient.
18 June 2025
Reply from National Windscreens - Trowbridge
We're so happy to hear that you received courteous service and that your car was promptly repaired in less time than expected. We appreciate you taking the time to share your positive experience!
Great staff
Great staff, very professional whilst still being genuine and friendly.
Quick service, with good attention to detail
13 June 2025
Reply from National Windscreens - Trowbridge
We're glad to hear that you found our staff professional, genuine, and friendly. We appreciate you mentioning our quick service and attention to detail.
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