Had my windscreen replaced due to drivers side crack too large to repair, was helped all the way through the process with the online booking and kept upto date with any changes. Technician was very he... See more
Company replied
Location
Switch location80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... See more
Company replied
Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... See more
Company replied
So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... See more
Company replied
Company details
About National Windscreens - St Austell
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, United Kingdom
- 01726-940-024
4.7
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They replaced my windscreen ahead of…
They replaced my windscreen ahead of the suggested time and all were very polite and helpful
4 February 2026
Reply from National Windscreens - St Austell
We appreciate your positive feedback! We're happy to hear that your windscreen replacement was completed ahead of schedule and that you found everyone polite and helpful.
Great service
No need to leave home. Excellent job done. Quick, efficient, polite. Interesting, as I stayed to watch the process. Thank you.
3 February 2026
Reply from National Windscreens - St Austell
We're happy to hear you found our service excellent, quick, and efficient without needing to leave home. We appreciate you taking the time to share your positive experience!
First class service
First class service, turned up bang on time , technician was friendly and exceptional at his job , was a breeze to get sorted
3 February 2026
Reply from National Windscreens - St Austell
We appreciate you taking the time to leave us this fantastic review! We're so glad the technician was friendly, punctual, and exceptional at their job.
Very good service thanks .
22 January 2026
Reply from National Windscreens - St Austell
We appreciate you taking the time to share your experience, and we are so glad to hear you received very good service.
Reply from National Windscreens - St Austell
We appreciate you sharing! We are so happy you were pleased with our quick, efficient, and helpful service.
All as expected
13 January 2026
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
We appreciate you sharing that the customer service was good and very professional! We are so happy you had a positive experience.
Excellent service
Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned up at the time stated. Very pleased.
29 December 2025
Reply from National Windscreens - St Austell
We appreciate you sharing your experience. We're happy to hear that you received excellent service from your initial call through your insurance company to the completion of the screen repair. It's great to know you were pleased with our communication and the technician's punctuality.
Reply from National Windscreens - St Austell
We appreciate you sharing your feedback. We are so happy you were pleased with our great service all round.
Reply from National Windscreens - St Austell
We're happy to hear that your experience was quick and professional. We appreciate your positive feedback!
Reply from National Windscreens - St Austell
We appreciate your kind words! We are happy you felt welcomed by our team and enjoyed our company.
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
We appreciate your feedback! We are so glad to hear that our staff was helpful and efficient, with fantastic service.
Reply from National Windscreens - St Austell
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Really helpful I did have to drive to…
Really helpful I did have to drive to there depo Which was out of my way on the day but overall very happy fast friendly service drove away happy. Customer service was on point to nothing to complain about at all 🙂
24 November 2025
Reply from National Windscreens - St Austell
We're glad you were happy with our fast, friendly service and customer service. We appreciate your positive feedback. We're sorry the depot location was inconvenient for you.
Fantastic and prompt service supplied…
Fantastic and prompt service supplied brilliant service 👍
14 November 2025
Reply from National Windscreens - St Austell
We appreciate you sharing! We are so happy to hear that we supplied fantastic and prompt service that was brilliant. Thank you!
Great service and helpful team member
21 October 2025
Reply from National Windscreens - St Austell
We appreciate you sharing that our team member was helpful and provided great service! We are so happy you had a positive experience.
Thank you
The van arrived on time, a message had been received. The work was well executed and the operative was polite, information and skilful.
23 October 2025
Reply from National Windscreens - St Austell
We appreciate your positive feedback! We're happy to hear that the van arrived on time and that the work was well executed by a polite and skillful operative.
good service
23 October 2025
Reply from National Windscreens - St Austell
Thank you for your positive feedback!
The fitter was polite and nothing was…
The fitter was polite and nothing was to much trouble
20 October 2025
Reply from National Windscreens - St Austell
We're glad the fitter was polite and accommodating. Thank you for sharing your positive experience with us; we appreciate your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.