National Windscreens - Nottingham Reviews 

721
TrustScore 4.5 out of 5

4.6

Unit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB


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Rated 5 out of 5 stars

Amazing customer service. The guy on the desk was just a pleasure to talk to. Thoroughly looked after, given a space to work from and even got offered an icecream! Communication was excellent too. Fab... See more

Company replied

Rated 5 out of 5 stars

It was extremely hot on the day for the windscreen replacement appointment. The chap came on time fitted a new windscreen he was very friendly and did a great job considering the weather conditions.

Company replied

Rated 5 out of 5 stars

The guy who had exchanged the windscreen and backed it out for me was very polite and friendly, stressing that no carwashing for 3 days. But I do think a small map of the trading estate would be use... See more

Company replied

Rated 5 out of 5 stars

Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Glass Shop
  3. Auto Repair Shop

About National Windscreens - Nottingham

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom

  • 0115-882-0454

4.6

Excellent

TrustScore 4.5 out of 5

721 reviews

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4.6

All reviews

(721)

21,393 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

Brilliant service. The gentleman that fixed my window were knowledgeable and very friendly. Thank you for 5 star service.

28 February 2026
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Reply from National Windscreens - Nottingham

We appreciate your positive feedback! We're happy to hear that the technician was knowledgeable and friendly and that you received 5-star service. Thank you!

Rated 1 out of 5 stars

Shabby work done by cowboys

I would never ever use this cowboy company again, I paid for the window fitter to replace my boot window, he dropped smashed glass into my boot lock and shut down the boot, my boot was then jammed, national windscreen are refusing to pay the garage who had to replace my boot lock because national windscreen told me they are not at fault and refused yo pay £150 which i had to pay, I did not cause the damage to the lock they did so why should I be out of pocket because they are shabby at there work ,,,I will not let this go I will take it to were ever I can to make them pay for there mistake , BE AWARE OF THIS COW BOY COMPANY STAY AWAY !!!!!!!!

17 February 2026
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Reply from National Windscreens - Nottingham

We regret to hear about the trouble you experienced with the boot lock and the related expenses. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Well communicated

Well communicated, organised and installed, as expected, to a professional standard.

26 February 2026
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Reply from National Windscreens - Nottingham

We appreciate your positive feedback! We are so happy to learn that the installation was well-organized, professionally executed, and communicated effectively, meeting your expectations.

Rated 4 out of 5 stars

Very professional and a very good job

Very professional and a very good job

2 March 2026
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Reply from National Windscreens - Nottingham

We appreciate you sharing that our service was professional and good! We are so happy you were pleased with us.

Rated 1 out of 5 stars

Avoid Avoid Avoid shocking workmanship…

Avoid Avoid Avoid shocking workmanship shocking customer service would not recommend anybody to this company had my back window replaced i can now not get into my boot which worked fine up till the so called window fitter got is hands on it now the company don't won't to know telling me it's my problem hope you go bust and all made redundant ha ha ha

17 February 2026
Unprompted review
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Reply from National Windscreens - Nottingham

We appreciate you bringing this to our attention. We're very sorry to hear about the issues you experienced with the workmanship and customer service. Your feedback is invaluable as we look into this further.

Rated 4 out of 5 stars

Work carried out to a high…

Work carried out to a high standard,staff were polite and friendly however the time taken to replace the windscreen was rather long (5 1/2 hours) I appreciate that I was in a queue but the time seemed excessive

17 February 2026
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Reply from National Windscreens - Nottingham

We appreciate your feedback. We're glad to know the work was completed to a high standard and our staff were polite. We'll review the replacement process to reduce waiting times.

Rated 1 out of 5 stars

Avoid this company it is a complete rip…

Avoid this company it is a complete rip off , they sent a trainee out to replace my back window he dropped smashed glass in my boot lock then put the door down and jammed the boot shut, they would not fix the damage and customer services are just a bloody joke, please do not let this cowboy company touch your car , AVOID AVOID AVOID

17 February 2026
Unprompted review
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Reply from National Windscreens - Nottingham

We appreciate you bringing this to our attention. We're very sorry to hear about the damage and poor service you experienced. Your feedback is invaluable.

Rated 5 out of 5 stars

Great service.

The appointment of as simple to book and windscreen centre easy to locate. Communications were good throughout, with the staff professional and helpful. Overall a smooth and faultless process.

18 February 2026
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Reply from National Windscreens - Nottingham

We appreciate your positive feedback. We're happy to hear that booking was simple, the location was easy to find, and our communications were good. We're glad you found our staff professional and helpful and that the process was smooth for you.

Rated 4 out of 5 stars

Great experience the issues I had were…

Great experience the issues I had were sorted out.

12 February 2026
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Reply from National Windscreens - Nottingham

We're glad the issues you experienced were sorted out for you. Thank you for your feedback; we appreciate it.

Rated 5 out of 5 stars

Car was booked in for windscreen…

Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be working as previously so contacted them again via email and was rebooked in for the following week for recalibration.. They were unable to find any issues with the calibration which took an hour to recheck. Very happy with the service provided and that they took the time to recheck the DAS system. No complaints.

12 February 2026
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Reply from National Windscreens - Nottingham

We appreciate you sharing your experience. We're happy to hear that we could recheck the DAS system, and that you were satisfied with the service provided. Thank you for your feedback.

Rated 5 out of 5 stars

Very good and professional experience

Very good and professional experience. The manager explained everything in a way that I could understand and I was really happy with the overall experience.

10 February 2026
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Reply from National Windscreens - Nottingham

We appreciate you taking the time to leave us a review. We're happy to hear that you had a very good and professional experience and that everything was explained clearly.

Rated 3 out of 5 stars

A Bit mixed

I liked the efficiency at reception and the pace at which the work was undertaken. Less happy about the fact that a compatible windscreen was used rather than a signed Mercedes one but was told it wouldn't affect my lease on the car and to take it up with the Insurance company. I haven't but will be letting them know if it is a problem when I return the car. Workmanship seemed ok

6 February 2026
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Reply from National Windscreens - Nottingham

We appreciate your feedback on the efficient service. We acknowledge your concern about the windscreen and the advice received. Please be assured that we aim to provide clarity on such matters and regret any inconvenience. We value your comments.

Rated 5 out of 5 stars

Above and beyond.

Unfortunately due to weather, which isn't their fault, they couldn't come to the original appointment, but the technician rang me and explained first thing in the morning, offered to do it at the yard or change the day. As I couldn't get to the yard and I was going on holiday in 2 days they managed to sort it the day after, great customer service in my opinion.
When the technician came he was friendly and efficient.
Good work from the entire team, forgot to mention the initial phone call was also friendly and efficient, getting it sorted made easy.

28 January 2026
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Reply from National Windscreens - Nottingham

We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that our team was friendly, efficient, and accommodating when rescheduling your appointment due to the weather. We value your feedback!

Rated 5 out of 5 stars

Helpful staff

Lady on the phone made it so easy to sort,5 minutes,staff at the depot were so helpful and bang on time gor when to pick up

31 January 2026
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Reply from National Windscreens - Nottingham

We're happy to hear that our phone support and depot staff were so helpful and efficient! Thank you for your positive feedback and for taking the time to share.

Rated 5 out of 5 stars

Very good service!

Very good service. Everything done on time and very helpful in keeping me updated. Highly recommended!

31 January 2026
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Reply from National Windscreens - Nottingham

We appreciate your positive feedback! We are happy to hear that you received very good service, everything was completed on time, and we kept you updated.

Rated 5 out of 5 stars

Very helpful!

30 January 2026
National Windscreens - Nottingham logo

Reply from National Windscreens - Nottingham

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

Rated 5 out of 5 stars

Really good very helpful could drop car…

Really good very helpful could drop car off night before witch helped a lot very happy with the service

27 January 2026
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Reply from National Windscreens - Nottingham

We're happy to hear that our service was helpful and convenient for you. We appreciate your positive feedback regarding the drop-off option and your overall satisfaction.

Rated 5 out of 5 stars

Friendly professional service

Friendly professional service.
Good communication before and during appointment, gave accurate time expectation for job completion, replacement windscreen fitted with no mess.

19 January 2026
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Reply from National Windscreens - Nottingham

We appreciate your positive feedback! We're happy to hear that you found our service friendly and professional and that we provided good communication, accurate timing, and a mess-free windscreen replacement.

Rated 4 out of 5 stars

Fast and efficient

27 November 2025
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Reply from National Windscreens - Nottingham

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

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