Amazing customer service. The guy on the desk was just a pleasure to talk to. Thoroughly looked after, given a space to work from and even got offered an icecream! Communication was excellent too. Fab... See more
Company replied
Unit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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Amazing customer service. The guy on the desk was just a pleasure to talk to. Thoroughly looked after, given a space to work from and even got offered an icecream! Communication was excellent too. Fab... See more
Company replied
It was extremely hot on the day for the windscreen replacement appointment. The chap came on time fitted a new windscreen he was very friendly and did a great job considering the weather conditions.
Company replied
The guy who had exchanged the windscreen and backed it out for me was very polite and friendly, stressing that no carwashing for 3 days. But I do think a small map of the trading estate would be use... See more
Company replied
Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more
Company replied
Written by the company
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom
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Brilliant service. The gentleman that fixed my window were knowledgeable and very friendly. Thank you for 5 star service.

Reply from National Windscreens - Nottingham
I would never ever use this cowboy company again, I paid for the window fitter to replace my boot window, he dropped smashed glass into my boot lock and shut down the boot, my boot was then jammed, national windscreen are refusing to pay the garage who had to replace my boot lock because national windscreen told me they are not at fault and refused yo pay £150 which i had to pay, I did not cause the damage to the lock they did so why should I be out of pocket because they are shabby at there work ,,,I will not let this go I will take it to were ever I can to make them pay for there mistake , BE AWARE OF THIS COW BOY COMPANY STAY AWAY !!!!!!!!

Reply from National Windscreens - Nottingham
Well communicated, organised and installed, as expected, to a professional standard.

Reply from National Windscreens - Nottingham

Reply from National Windscreens - Nottingham
Avoid Avoid Avoid shocking workmanship shocking customer service would not recommend anybody to this company had my back window replaced i can now not get into my boot which worked fine up till the so called window fitter got is hands on it now the company don't won't to know telling me it's my problem hope you go bust and all made redundant ha ha ha

Reply from National Windscreens - Nottingham
Work carried out to a high standard,staff were polite and friendly however the time taken to replace the windscreen was rather long (5 1/2 hours) I appreciate that I was in a queue but the time seemed excessive

Reply from National Windscreens - Nottingham
Avoid this company it is a complete rip off , they sent a trainee out to replace my back window he dropped smashed glass in my boot lock then put the door down and jammed the boot shut, they would not fix the damage and customer services are just a bloody joke, please do not let this cowboy company touch your car , AVOID AVOID AVOID

Reply from National Windscreens - Nottingham
The appointment of as simple to book and windscreen centre easy to locate. Communications were good throughout, with the staff professional and helpful. Overall a smooth and faultless process.

Reply from National Windscreens - Nottingham
Great experience the issues I had were sorted out.

Reply from National Windscreens - Nottingham
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be working as previously so contacted them again via email and was rebooked in for the following week for recalibration.. They were unable to find any issues with the calibration which took an hour to recheck. Very happy with the service provided and that they took the time to recheck the DAS system. No complaints.

Reply from National Windscreens - Nottingham
Very good and professional experience. The manager explained everything in a way that I could understand and I was really happy with the overall experience.

Reply from National Windscreens - Nottingham
I liked the efficiency at reception and the pace at which the work was undertaken. Less happy about the fact that a compatible windscreen was used rather than a signed Mercedes one but was told it wouldn't affect my lease on the car and to take it up with the Insurance company. I haven't but will be letting them know if it is a problem when I return the car. Workmanship seemed ok

Reply from National Windscreens - Nottingham
Unfortunately due to weather, which isn't their fault, they couldn't come to the original appointment, but the technician rang me and explained first thing in the morning, offered to do it at the yard or change the day. As I couldn't get to the yard and I was going on holiday in 2 days they managed to sort it the day after, great customer service in my opinion.
When the technician came he was friendly and efficient.
Good work from the entire team, forgot to mention the initial phone call was also friendly and efficient, getting it sorted made easy.

Reply from National Windscreens - Nottingham

Reply from National Windscreens - Nottingham
Lady on the phone made it so easy to sort,5 minutes,staff at the depot were so helpful and bang on time gor when to pick up

Reply from National Windscreens - Nottingham
Very good service. Everything done on time and very helpful in keeping me updated. Highly recommended!

Reply from National Windscreens - Nottingham
Really good very helpful could drop car off night before witch helped a lot very happy with the service

Reply from National Windscreens - Nottingham
Friendly professional service.
Good communication before and during appointment, gave accurate time expectation for job completion, replacement windscreen fitted with no mess.

Reply from National Windscreens - Nottingham
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