The whole process was efficient and informative. Text and e mail prior to appointment left no room for confusion, and the staff at point of fitting were friendly and helpful. First class service.
Company replied
Location
Switch locationUnit 22, Ashtree Enterprise Park, BT34 1LD Newry, Northern Ireland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service. I was booked for a base appointment, the manager was very helpful and explained things well. I was offered a cup of tea which I though was a nice touch. Job was completed very quickly b... See more
Company replied
National Windscreens were able to give me a timely appointment in Newry, explained the process, length of time to allow for replacement to be fitted and the excess cost I was to pay. After checking th... See more
Company replied
The Efficiency for the work carried out on window replacement was very satisfying. Communication was clear. I dropped my car down at time allocated. They gave me a guide when it would be ready at and... See more
Company replied
Company details
About National Windscreens - Newry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 22, Ashtree Enterprise Park, BT34 1LD, Newry, Northern Ireland, United Kingdom
- 028-7100-1051
4.7
Excellent
159 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole process was efficient and…
The whole process was efficient and informative. Text and e mail prior to appointment left no room for confusion, and the staff at point of fitting were friendly and helpful. First class service.
6 July 2026
Reply from National Windscreens - Newry
We appreciate your positive feedback! We're so pleased to hear that our communication prior to your appointment was clear and that our staff were friendly and helpful. Thank you for recognizing our first-class service!
Great service
Great service. I was booked for a base appointment, the manager was very helpful and explained things well. I was offered a cup of tea which I though was a nice touch. Job was completed very quickly by a great fitter called Darren. Great service.
20 June 2026
Unprompted review
Reply from National Windscreens - Newry
We appreciate your positive feedback. We're delighted to hear that our manager was helpful and explained things well. We're also glad you enjoyed the cup of tea and that our fitter completed the job quickly.
Excellent work done with No mess to…
Excellent work done with No mess to clear up and excellent customer service.
25 June 2026
Reply from National Windscreens - Newry
We're so pleased you experienced excellent work and customer service, and that there was no mess left behind. Thank you for your positive feedback!
Mistakes and inconvenience
My car almost failed psv the next day thanks to your company not fitting the windscreen washer pipe back onto the nozzles on scuttle panel.
I had to pay someone to take car to get windscreen as not only do you not do call outs, you also don't take weekend or evening bookings.
And I was asked did I want 9am or 12pm drop off which you changed to 2pm less than 48hr before appointment.
4 June 2026
Reply from National Windscreens - Newry
We are very sorry to hear about your experience. We are concerned about the washer pipe issue and the inconvenience with your appointment time and booking options. We will review this to improve our service.
Windowscreen replacement
The Efficiency for the work carried out on window replacement was very satisfying. Communication was clear. I dropped my car down at time allocated. They gave me a guide when it would be ready at and they contacted me to confirm when done.
1 June 2026
Reply from National Windscreens - Newry
We appreciate you sharing your experience. We're happy to hear the window replacement was efficient and communication was clear. It's great to know the process was convenient for you.
Reply from National Windscreens - Newry
We are so glad you had a convenient experience with us. We appreciate your kind words!
Very professional
21 May 2026
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Yery nice fitter completed job very…
Yery nice fitter completed job very professional window fitted on time from ringing in to completion
25 May 2026
Reply from National Windscreens - Newry
We appreciate your positive feedback! We are so happy to learn our service was professional and completed on time.
Reply from National Windscreens - Newry
We are so pleased your windscreen was quickly replaced. Thank you for your kind words!
Man came on time to home address and…
Man came on time to home address and completed the work in a good time, no hassle.
18 May 2026
Reply from National Windscreens - Newry
We appreciate your positive feedback! We are so happy to learn that our service was punctual and completed efficiently.
Reply from National Windscreens - Newry
We're so pleased you found our service fast and efficient! We appreciate your recommendation.
Reply from National Windscreens - Newry
We appreciate you sharing that our service was fabulous and our job fantastic and quick! We are so happy you would recommend us.
Reply from National Windscreens - Newry
We appreciate you sharing that our service was simple, straightforward, and hassle-free! We are so happy you were pleased with our service.
Very helpful and prompt
21 April 2026
Reply from National Windscreens - Newry
We appreciate you letting us know that our assistance was helpful and prompt! We are so glad that you were pleased with our service.
Reply from National Windscreens - Newry
We appreciate you sharing that our staff was great and the service personal! We are so happy you were pleased with us.
Chipped windscreen.
I was very pleased, with the work that was completed; under the circumstances.
14 April 2026
Reply from National Windscreens - Newry
We appreciate you sharing your positive experience with the completed work, especially given the circumstances! We are so pleased.
Done in quick time.
23 March 2026
Reply from National Windscreens - Newry
We're glad you were served quickly. Thank you for your feedback; we appreciate it greatly.
Great communication
26 March 2026
Reply from National Windscreens - Newry
Thank you for your positive feedback!
Reply from National Windscreens - Newry
We appreciate your positive feedback! We are so happy to learn that the young man was friendly, pleasant, and professional during the service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.