The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... See more
Company replied
Location
Switch locationUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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See what reviewers are saying
Easy to book for correct repair/ replacement, clear advice on what to expect . Good update information on booking. Clean waiting room and helpful reception. Windscreen replacement done in much less... See more
Company replied
Andy the technician kept me informed about his arrival time when he arrived very friendly did an excellent job of fitting My new heated windscreen cleaned up well after fitting he informed me what... See more
Company replied
Technician advised me of eta and arrived on time. He explained all aspects of work and also possibility of repair not necessarily being totally invisible, this was not the case. Repair was first class... See more
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Company details
About National Windscreens - Middlesbrough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, United Kingdom
- 01642-685-235
4.9
Excellent
759 reviews
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Had to wait over a week for an…
Had to wait over a week for an appointment but on the day windscreen replaced within the time stated.
28 May 2026
Reply from National Windscreens - Middlesbrough
We appreciate your feedback. We are glad the windscreen replacement was completed on time despite the wait for an appointment.
Reply from National Windscreens - Middlesbrough
We appreciate your kind words about our service. We are so glad you were pleased!
The time it took to get it done the…
The time it took to get it done the stuff was great and the booking process was easy
19 May 2026
Reply from National Windscreens - Middlesbrough
We're so pleased the booking process was easy and our staff was great! Thank you for your feedback.
Reply from National Windscreens - Middlesbrough
We're glad you enjoyed your experience. We appreciate your feedback.
Efficient and great service
18 May 2026
Reply from National Windscreens - Middlesbrough
We appreciate your kind words!
The repair was good
The repair was good - new screen fitted very promptly.
Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures the drivers view meaning they really cant drive the car without the possibility of being pulled.
15 May 2026
Reply from National Windscreens - Middlesbrough
We're glad the screen repair was prompt and well-executed. We understand your concern about appointment wait times, especially with obscured visibility. We are always working to improve scheduling efficiency.
1st class service and not rushed.
15 May 2026
Reply from National Windscreens - Middlesbrough
We appreciate you sharing! We are so happy you were pleased with our first-class service.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing your positive experience!
Really easy to book
Really easy to book. Accommodating and really friendly staff. Quick turnaround.
1 May 2026
Reply from National Windscreens - Middlesbrough
We appreciate you letting us know that booking was easy, our staff were accommodating and friendly, and the turnaround was quick! We are so pleased!
Reply from National Windscreens - Middlesbrough
We appreciate you sharing that you were happy with our service and would recommend us! We are so glad you were pleased with us.
Windscreen repair
Technician advised me of eta and arrived on time. He explained all aspects of work and also possibility of repair not necessarily being totally invisible, this was not the case. Repair was first class. Technician worked efficiently and was friendly and polite.
22 April 2026
Reply from National Windscreens - Middlesbrough
We appreciate you sharing your feedback. We're happy to hear that the technician advised you of their ETA and arrived punctually. It's great to know they explained the work and that the repair was first class, efficient, friendly, and polite. Thank you!
Quick. Professional. Quality.
National Windscreens handled my windscreen replacement quickly and professionally. I was updated on all steps of the process and I was very happy with the installation and the engineer who carried out the replacement.
1 May 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear that National Windscreens handled your windscreen replacement quickly and professionally and that you were very happy with the installation.
Reply from National Windscreens - Middlesbrough
We appreciate you letting us know about the fitter's professionalism and experience! We are so glad you were happy with our service.
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic
Fantastic, friendly service.
I was told I would receive a text when my car was ready, and I did.
Would highly recommend.
I also phoned "head office" as I had a query and the person on the phone was equally as helpful, as the staff in the garage.
30 April 2026
Reply from National Windscreens - Middlesbrough
We appreciate you sharing your feedback. We're happy to hear that you found our service fantastic and friendly, and that you received timely updates. It's great to know that our head office staff was also helpful.
I would have scored a 5 if the glass…
I would have scored a 5 if the glass could have been sourced more quickly!
24 April 2026
Reply from National Windscreens - Middlesbrough
We appreciate your feedback and are glad you're happy with our service. We regret the glass sourcing took longer than expected.
Excellent service
Really good customer service at the Middlesborough branch, both friendly and professional. I felt in good hands from the initial inspection to the full windscreen replacement. A very positive and satisfactory experience, much appreciated. Thank you
29 April 2026
Reply from National Windscreens - Middlesbrough
We appreciate you taking the time to share your positive experience at the Middlesborough branch. We're happy to hear that you received friendly and professional customer service and felt well-cared for throughout the windscreen replacement.
work done to windscreen was of high…
work done to windscreen was of high quality
staff polite and caring
23 April 2026
Reply from National Windscreens - Middlesbrough
We appreciate you letting us know the windscreen work was high quality and our staff were polite and caring! We are so pleased!
Excellent service
Lovely people arranging fitting. Really organised.. just a nice pleasant experience.
28 April 2026
Reply from National Windscreens - Middlesbrough
We appreciate you sharing your feedback. We're happy to learn that you found the people arranging the fitting lovely and the experience pleasant and organized.
Fast and friendly service
Fast and friendly service.
Just noticed i could of used a local National Windscreens co instead of going further afield ??
28 April 2026
Reply from National Windscreens - Middlesbrough
We're glad you found our service fast and friendly. We appreciate your feedback and acknowledge your observation about the local option. Thank you for your review.
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