Excellent job ! Really helpful with booking in and getting the work done , wouldn’t hesitate in recommending them Thanks
Company replied
Location
Switch locationUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
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The actual experience was generally good I live in Shipley and the nearest branch was in South Leeds. I was told it might take up to 4 hours and actually took 1 and a half hours. The geography and var... See more
Company replied
The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... See more
Company replied
Windscreen been done about a week now so far so good Friendly staff great service very professional service. Only slight negative was email asking to pay my insurance excess before job was done.... See more
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Company details
About National Windscreens - Leeds
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, United Kingdom
- 0113-347-0135
4.8
Excellent
668 reviews
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Excellent job
Excellent job ! Really helpful with booking in and getting the work done , wouldn’t hesitate in recommending them
Thanks
18 October 2026
Reply from National Windscreens - Leeds
We're so pleased to hear that you had such a smooth experience booking in with us and getting the work completed! It's wonderful to know that our team was really helpful throughout the process, and we truly appreciate your kind recommendation.
Reply from National Windscreens - Leeds
We are so pleased to hear that your windscreen was repaired quickly and effectively. Thank you so much for taking the time to share your wonderful feedback with us!
Easy to deal with
Easy to deal with, no fuss on insurance work, prompt and professional. No complaints at all.
9 October 2026
Reply from National Windscreens - Leeds
We're so pleased to hear that your insurance work was handled smoothly and that our team provided prompt, professional service with no hassle. Thank you so much for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very efficient
Very friendly, professional and did a great job Would highly recommend. Thank you
30 September 2026
Reply from National Windscreens - Leeds
We're so pleased to hear that you found our team to be welcoming and skilled, and that you were happy with the high quality of our work. Thank you so much for your wonderful feedback and your recommendation!
Reply from National Windscreens - Leeds
We are so pleased to hear that you experienced a fast and professional repair service. Thank you for your wonderful feedback!
Friendly guy efficient service
Friendly guy. Very professional. He made a brilliant job of the windscreen which had been stone chipped. On time too.
30 September 2026
Reply from National Windscreens - Leeds
We're so pleased to hear that your technician arrived on time and was both friendly and professional. It's wonderful to know he did such a brilliant job repairing the stone chip on your windscreen. Thank you for taking the time to share your positive feedback!
Reply from National Windscreens - Leeds
We are so pleased to hear that you found everything easy and that our staff were great. Thank you for your wonderful feedback!
Fantastic !
16 September 2026
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The actual experience was generally…
The actual experience was generally good I live in Shipley and the nearest branch was in South Leeds. I was told it might take up to 4 hours and actually took 1 and a half hours. The geography and variable timings made it less positive than it should have been
12 September 2026
Reply from National Windscreens - Leeds
We appreciate your feedback and are glad to hear the actual experience was generally good. We understand that the travel distance and initial timing estimate impacted your overall satisfaction. We are always working to improve our service accessibility and communication regarding wait times.
Was a great service from start to…
Was a great service from start to finish . Came to my office to try to repair the screen , but the crack still showed so booked in for a new screen within 4 days . All done within the allotted time slot and a great job . Staff super friendly as well .
16 September 2026
Reply from National Windscreens - Leeds
We're delighted to hear you received great service from start to finish! We're glad we could promptly arrange a new screen and complete the job within the allotted time. It's wonderful to know our staff were super friendly.
Reply from National Windscreens - Leeds
We are so pleased to hear that you found our service to be easily accessible and good. We truly appreciate your positive feedback!
The member of staff in Leeds was very…
The member of staff in Leeds was very rude totally unprofessional and was not willing to help with my query yet when you ring them up their automated message says we want you to respect and be courteous towards our colleagues but national windscreens need to be told that’s a two way street you need to tell your colleagues to be courteous and respectful towards your customers!!!
4 September 2026
Reply from National Windscreens - Leeds
We are truly sorry to hear about your negative experience with a member of our staff in Leeds. We understand your frustration regarding the lack of assistance and the perceived inconsistency with our stated values. We are reviewing your feedback internally to ensure our team upholds the highest standards of courtesy and respect.
Reply from National Windscreens - Leeds
We're delighted to hear our staff provided such helpful and amazing service. We truly appreciate your kind words.
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Leeds
We are so pleased to hear that you had a great experience and that our work was nicely done. We truly appreciate your positive feedback!
good communication and a tidy job
good communication and a tidy job, exactly how I wanted it!
21 August 2026
Reply from National Windscreens - Leeds
We're so pleased to hear that you experienced good communication and that the job was done tidily, exactly to your specifications. Thank you for your wonderful feedback!
Reply from National Windscreens - Leeds
We're so pleased to hear that our service was great and that your screen was sorted out promptly. Thank you for your wonderful feedback!
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
First Class Service
The efficiency and communications of arranging the repair, first class.
The repair itself was carried out at, and in the time stated.
Very clean and tidy repair. Technician even removed and replaced my National Trust and English Heritage parking stickers onto my new windscreen. What's not to like.
Thank you
4 August 2026
Reply from National Windscreens - Leeds
We're delighted to hear about your excellent experience! It's wonderful that the arrangements were first-class and the repair was carried out efficiently. We're especially pleased that our technician was so thorough, even with your parking stickers.
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