From organising the work to be done on the phone was made so easy with the person being so helpful.To the technician who was really great and done a fantastic job.
Company replied
Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
Company replied
All went fairly well the young chap turned up explained what he would do and got in with replacing the windscreen, all was ok but notice the rear view mirror wasn’t very well stuck on neither was the... See more
Company replied
Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
637 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're so happy you received prompt and friendly service from our great staff during your visit.
Speedy....came when they said.......no…
Speedy....came when they said.......no fuss.
All expertly done.
Thank you
25 June 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that our service was prompt and efficient, meeting your expectations. Thank you for your positive feedback and for recognizing our team's expertise!
Friendly efficient technician who did a…
Friendly efficient technician who did a very good repair on both occasions he had to come in June 2025. Also booking was very easy and I was kept up to date on when the technician would arrive.
20 June 2025
Reply from National Windscreens - King's Lynn
We appreciate you sharing your positive experience! We're happy to hear the technician was friendly and efficient and completed a great repair. We're also glad booking was easy and you were kept informed of the arrival time.
Very helpful from first phone call to…
Very helpful from first phone call to windscreen fitter who can to the chip on the windscreen.
25 June 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're glad to hear that you found our team helpful, from your initial call to the expert who repaired your windscreen chip.
Great service
Great service. Lady on reception was really helpful and friendly and sam did a great job replacing my windscreen. Thank you!
17 June 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that you received great service and that our staff were helpful and friendly during your windscreen replacement.
The technician Ronnie was great
The technician Ronnie was great! He explained everything very well and done a great job of the stone chip
17 June 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that the technician provided excellent service! We appreciate you taking the time to share your positive experience with the stone chip repair.
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience with our quick, efficient, and helpful service! Thank you for your feedback.
Windscreen chip repair …
Very good service keep informed what was happening every step of the way
13 June 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that you were pleased with our service and how we kept you informed throughout the process.
Reply from National Windscreens - King's Lynn
We're happy to hear that our team was efficient and completed the job smoothly. Thank you for your positive feedback; we appreciate it.
Rain stops play
Heavy rain meant a chip repair was postponed for a few day so Ronnie from National Windscreens had to come back again. The job only took about fifteen minutes in the end. Excellent polite service and really pleased with the result.
10 June 2025
Reply from National Windscreens - King's Lynn
We appreciate you taking the time to share your experience. We're glad the repair was completed efficiently and that you were pleased with the service. We're happy to hear that you were satisfied with the outcome.
A very reliable windscreen repair company
On reporting the damage to my car windscreen I was given a suitable appointment. As soon as I arrived the lovely receptionist found me a comfortable chair and Sam the Technician started work on the vehicle. I was very impressed by him and the new windscreen was fitted and the camera calibrated within the quoted time.
The area was spotless and I was given a typed letter with guidelines as to how to care for the windscreen in the immediate future.
Well done!!
11 June 2025
Reply from National Windscreens - King's Lynn
We appreciate you taking the time to share your experience. It's great to hear that you were provided with a suitable appointment and that you found the service to be efficient. We're glad the fitting and calibration were completed within the quoted time and that you were happy with the overall service.
Ronnie came very polite and smartly…
Ronnie came very polite and smartly turned out, very professional, explained what he was going to do, got on mended the screen No hassle, so thank you for the great service.
6 June 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We are glad to hear that you were happy with the professional service and clear communication. Thank you for sharing your experience with us.
Excellent service
Excellent service, process explained to me. Fitters were kind and considerate
11 June 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear you received excellent service, the process was explained, and our fitters were kind and considerate.
Reply from National Windscreens - King's Lynn
We're happy to hear that you found our service punctual, courteous, and effective. Thank you for sharing your positive experience with us!
Very good all round
Very good all round. Punctual, efficient and Ronnie was great. Thank you.
28 May 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you had a positive experience with our services! We appreciate your kind words regarding the promptness, efficiency, and the service provided. Thank you!
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy you found our service efficient, helpful, and friendly.
Timely and efficient service
Timely and efficient service performed by friendly and helpful staff
19 May 2025
Reply from National Windscreens - King's Lynn
We appreciate your feedback! We're happy to hear you received timely and efficient service from our friendly and helpful staff.
Efficient and helpful
Visited prior to appointment to check screen needed replacing. Man came out and checked and advised that it did. Advised me of likely wait time. Appointment booked, reminder received, advised of likely duration of appointment but it was done in approximately half the time.
Helpful lady in the office and Sam did the work.
13 May 2025
Reply from National Windscreens - King's Lynn
We appreciate you taking the time to share your experience. It sounds like you were pleased with the service you received, particularly the helpfulness of the office staff and the efficiency of the technician. We're glad to hear that the appointment was completed in a timely manner.
Reply from National Windscreens - King's Lynn
Thank you for your kind review and for taking the time to share your experience. We appreciate your feedback and are always looking for ways to improve our services. We're glad you found your experience trouble-free. Your suggestion for a customer waiting area is a valuable one, and we will certainly consider it for future improvements.
Young man was very polite and…
Young man was very polite and informative answered all my questions. Did the job great no issues
10 May 2025
Reply from National Windscreens - King's Lynn
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are pleased that our team member was able to assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.