From organising the work to be done on the phone was made so easy with the person being so helpful.To the technician who was really great and done a fantastic job.
Company replied
Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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See what reviewers are saying
Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
Company replied
All went fairly well the young chap turned up explained what he would do and got in with replacing the windscreen, all was ok but notice the rear view mirror wasn’t very well stuck on neither was the... See more
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Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
637 reviews
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Second time using national windscreens…
Second time using national windscreens and brilliant service once again. Highly recommend.
1 February 2026
Reply from National Windscreens - King's Lynn
We appreciate you choosing us again and are glad you received brilliant service. Thank you for your recommendation; it means a lot to us.
4 hours and no contact and cant callibrate
had my car over 4 hours and no contact.
was told they had issues calibrating and I may get my car back today even though left at 8.30am
If they are unable to calibrate I can take to BMW and get it done there for nearly £200 and have more time off work. Communication is zero and do not care. Even called head office and they have the same attitude. Make sure the next insurance policy do not use National Windscreens - that is 100% for sure. DO NOT USE - BEWARE
6 February 2026
Unprompted review
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We're sorry to hear about the lack of communication and the calibration issues you faced. We'll address this internally to improve our service and communication. Thank you for your feedback.
Not happy with having my appointment…
Not happy with having my appointment changed twice due to errors by your booking team, when arrange a time on Saturday 31st was booked in for 2nd feb then 10 am, then an hour later got a call to say sorry error can’t do till Wednesday, so made arrangement for Wednesday 4 th Feb to then get a call this morning Monday 2nd Feb to say can’t do till Wednesday 11 th Feb, this is just not acceptable at all
2 February 2026
Unprompted review
Reply from National Windscreens - King's Lynn
We regret the multiple appointment changes and the errors made by our booking team. We apologize for the inconvenience and frustration this situation has caused. We will investigate to prevent this from happening again.
Reply from National Windscreens - King's Lynn
We appreciate you sharing your positive experience with our customer service. We are so glad to hear that they were helpful!
Reply from National Windscreens - King's Lynn
We're so glad to hear that you found our team polite and professional and that the work was completed to a high standard.
Reply from National Windscreens - King's Lynn
We appreciate you sharing that our staff was great and pleasant! We are so happy you had a positive experience.
A well presented and dedicated and well…
A well presented and dedicated and well trained person! Also was reassuredly polite and completed the job with aplomb.
14 January 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that you found our team member well-presented, dedicated, well-trained, polite, and that they completed the job successfully.
Excellent service
Excellent service. Panoramic roof fitted efficiently and professionally. Thank you all at National Windscreens.
9 January 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that you received excellent service and that your panoramic roof was fitted efficiently and professionally.
Great service, well informed at all times and job completed quickly.
Great service, always well informed and job was completed quickly .
6 January 2026
Reply from National Windscreens - King's Lynn
We appreciate you sharing! We're so glad to hear that our service was great, you were well-informed, and the job was completed quickly.
Reply from National Windscreens - King's Lynn
We appreciate you sharing! We are so happy to hear that you found our service quick and professional and easy to converse with.
Reply from National Windscreens - King's Lynn
We're glad you enjoyed your experience with our friendly repair service. Thank you for your positive feedback; we appreciate it.
All round great service
Nice instructions, nice guys, clean job, no fuss, good communication
24 December 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you found our instructions clear and our team professional. We appreciate your positive feedback and your recognition of our communication.
Reply from National Windscreens - King's Lynn
We're happy to hear that our team provided friendly and efficient service! We appreciate your feedback.
Job well done
A friendly team. Replaced and recalibrated as quickly as they could. Shared after care with me and reassured me all was ok. A waiting room with heating, toilet and free WiFi available and a welcome warm drink. Job well done. thank you everyone.
22 December 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you had a positive experience with our team! We appreciate your comments regarding the service and aftercare you received, as well as the amenities. Thank you for your feedback!
Fast service on Xmas Eve
Fast service on Xmas Eve, fitter was such a polite young man, highly recommend
24 December 2025
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - King's Lynn
We appreciate you sharing that our communication and service was very good! We are so happy you had a positive experience.
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Can’t fault them
National Windscreens Kings Lynn went out of their way to make my experience as stress free as possible. They called me following an online booking which resulted in the appointment being changed so that a technician could come to my home, and I’d get back to work earlier than thought. Ronnie was fantastic, very polite and did the job within 30 minutes. The chips are still slightly visible due to rainfall & cold weather but this is no fault of National Windscreens who have repaired my windscreen so that those chips won’t turn into cracks. Thank you, Ronnie!
20 December 2025
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We're happy to hear that the team provided a stress-free service and that the repair prevents further damage. We appreciate your acknowledgment regarding the chip visibility due to weather conditions. Thank you!
Reply from National Windscreens - King's Lynn
We appreciate you sharing! We are so happy you were pleased with our friendly service, and that we performed a job well done for you.
Great service
Everyone I spoke to was friendly and helpful. Great service.
Ronnie came and repaired my windscreen beautifully. He was polite, respectful and careful.
Thank you guys. 👍🏽😁
12 December 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that everyone you spoke to was friendly and helpful, and that you received great service. We're glad your windscreen was repaired beautifully and that you were treated with respect. Thank you!
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