Great experience from start to finish, taken straight away slightly earlier than appointment time. Taken to waiting room and offered refreshments. Updated on completion time of work. Staff member Stev... See more
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Location
Switch location240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB
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See what reviewers are saying
Very polite and professional team work, and no delays. Actually, my car was ready earlier than the scheduled time. Would definitely recommend company to friends and family.
Company replied
Got an appt within the week via my insurer where other places was over a 4 week wait. Communication was good, the venue in Glasgow was comfortable, I could work from there and was offered tea, there w... See more
Company replied
Prompt attention from staff. Replacement windscreen carried out in good time. Booking was very simple. I would have appreciated a hot or cold drink while waiting but there was no facility for this.
Company replied
Company details
About National Windscreens - Glasgow
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, United Kingdom
- 0141-432-1069
4.7
Excellent
956 reviews
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Polite professional staff
Staff courteous and professional with the repairs carried out timeously.
21 July 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear that our staff was courteous and professional, and that the repairs were carried out in a timely manner. Thank you for your kind feedback!
Very pleased with company and the staff
21 July 2026
Reply from National Windscreens - Glasgow
We are so pleased to hear that you are very happy with our company and our staff. Thank you for your wonderful feedback!
Very polite and professional team work
Very polite and professional team work, and no delays. Actually, my car was ready earlier than the scheduled time. Would definitely recommend company to friends and family.
16 July 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear that you experienced polite and professional teamwork, and that there were no delays! It's wonderful that your car was ready even earlier than scheduled. We appreciate you recommending us to friends and family!
Great experience from start to finish
Great experience from start to finish, taken straight away slightly earlier than appointment time. Taken to waiting room and offered refreshments. Updated on completion time of work. Staff member Steven very curious and professional. Overall a good experience.
15 July 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear you had a great experience from start to finish. We're glad we could take you in earlier and offer refreshments. It's wonderful that our staff member was courteous and professional.
Great service
Great service really efficient booking service was all online just select date that suits you
17 July 2026
Reply from National Windscreens - Glasgow
We're so pleased you found our service great and our booking process efficient and easy to use. Thank you for your wonderful feedback!
Not ordering the part canceling…
Not ordering the part canceling appointments, told to drop off at 0800, to only get a text the day before telling me my appointment was 1400, had to rearrange things I had put in place, waited with the vehicle to see it being taken in after 1500, customer who arrived after me for a 1500 appointment left before me, attitude of staff when I pointed out it had just been taken it, "it will still be ready within the 2 hour time slot" needless to say it wasn't!
18 July 2026
Reply from National Windscreens - Glasgow
We sincerely apologize for the multiple issues you experienced, including the part not being ordered, the last-minute appointment change, and the significant delay in your vehicle being taken in. We regret the inconvenience this caused and the unhelpful attitude of our staff.
Arrived on time
Arrived on time, pleasant and professional.
Didn’t take long to have me back in the road.
Thankyou
15 July 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear our team arrived on time and that you found them pleasant and professional. We're glad we could get you back on the road quickly!
Very efficient service
Very efficient service, the staff were all very polite and explained details of the repair they had carried out.
15 July 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear you received efficient service and that our staff were polite and explained the repair details clearly. Thank you for your kind feedback!
Windscreen replacement with no hassle and great efficiency
From my first call to organise the windscreen replacement onwards the staff were really helpful and efficient, the whole process was easy and very pleased with the job done
30 June 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear that our staff were helpful and efficient from your first call onwards. It's wonderful that the whole process was easy and that you're very pleased with the job done!
The communication from making the…
The communication from making the appointment to the arrival of the technician was spot on ! The windscreen was replaced promptly although I had ordered new wipers as advised when booking appointment, only when the technician was finished replacing the windscreen and asked for a signature to state the job was complete did he say oh I don't gave the correct wipers so you will receive a refund for them , no apology , no offer to do them later , just matter of fact !
14 July 2026
Reply from National Windscreens - Glasgow
Thank you for your feedback. We're glad to hear the communication and windscreen replacement were prompt. We sincerely apologize for the issue with the wipers not being available and the lack of apology from the technician. We will review this to improve our service.
Reply from National Windscreens - Glasgow
We're so pleased you experienced fast, efficient, and hassle-free service, and that our communication and updates were good. Thank you for your wonderful feedback!
Windscreen was replaced efficiently and…
Windscreen was replaced efficiently and communication before , during and after was amazing.
6 July 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear your windscreen was replaced efficiently and that our communication before, during, and after was amazing. Thank you for your wonderful feedback!
Reply from National Windscreens - Glasgow
We're delighted to hear that you found the booking and payment process easy, and that your car was ready so quickly. Thank you for your positive feedback!
Promptwindscren and professional workmanship and…
Prompt and professional workmanship and also came to house brilliant
8 July 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear that you experienced prompt and professional workmanship, and that our visit to your house was brilliant. Thank you for your kind feedback!
Great customer service
Great customer service. Excellent booking system and quick repair. Very pleased
1 July 2026
Reply from National Windscreens - Glasgow
We're so pleased you experienced great customer service and found our booking system excellent. Thank you for highlighting the quick repair; we're delighted you're very pleased!
Great overall experience
Got an appt within the week via my insurer where other places was over a 4 week wait. Communication was good, the venue in Glasgow was comfortable, I could work from there and was offered tea, there was also a clean customer toilet. Very happy and would recommend.
1 July 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear you had such a positive experience with us! It's wonderful that we could accommodate you quickly and that you found our Glasgow venue comfortable and convenient. Thank you for your recommendation.
Kept upto date from the moment they…
Kept upto date from the moment they took my vechile in
Very fast service
2 July 2026
Reply from National Windscreens - Glasgow
We're so pleased you were kept informed throughout the process and that you experienced such fast service. Thank you for your feedback!
Fantastic service
Fantastic. Easy to setup the replacement. And I was running late to pick up the car and they waited for me. Fantastic service
2 July 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear that setting up the replacement was easy for you. We're also glad we could accommodate your schedule. Thank you for your fantastic feedback!
Reply from National Windscreens - Glasgow
We're so pleased to hear you experienced great service and that everything was done perfectly and quickly. Thank you for your kind words!
Great service from National…
Great service from National Windscreens. Communication was excellent and staff at the centre were very helpful and pleasant
23 June 2026
Reply from National Windscreens - Glasgow
We're so pleased you experienced great service and excellent communication. We appreciate your kind words about our helpful and pleasant staff!
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