Great service however, my washers did not work once I collected my vehicle. I noticed this that afternoon after collecting the vehicle. I did some digging myself and found the washer pipe had not been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Loads of Glass bits on the smallest car parking space , with no signage and no over spill. Inside the office hasn’t seen a hover since the hoover was invented, Wipe feet on way out before you get in... See more
Company replied
Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
Company replied
Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage... See more
Company replied
Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
566 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent work
10 October 2026
Reply from National Windscreens - Derby
Thank you for your positive feedback!
Every thing was easy everybody…
Every thing was easy everybody friendly, they did a good job
30 September 2026
Reply from National Windscreens - Derby
We're so pleased to hear that your experience was smooth from start to finish, our team was welcoming, and the work was completed so well. Thank you for taking the time to share your wonderful feedback!
They did exactly what was required.
19 September 2026
Reply from National Windscreens - Derby
We're so pleased to hear that we were able to meet your requirements. Thank you for taking the time to share your positive feedback with us!
Reply from National Windscreens - Derby
We are so pleased to hear that you found the arrangement process quick and easy, and that everything was completed efficiently. Thank you for your wonderful feedback!
Great Job
Great professional and friendly service, kept me informed and finished when promised 😊
15 September 2026
Reply from National Windscreens - Derby
We're so pleased to hear that you received great professional and friendly service. It's wonderful to know we kept you informed and finished when promised. Thank you for your wonderful feedback!
100% recommend
Lovely professional service. My windscreen was sorted in no time and is in great shape now. Would recommend if you have any issues regarding your windscreen.
28 August 2026
Reply from National Windscreens - Derby
We're so pleased to hear that you received lovely professional service! It's wonderful that your windscreen was sorted quickly and is now in great shape. We truly appreciate your recommendation!
Great service however
Great service however, my washers did not work once I collected my vehicle. I noticed this that afternoon after collecting the vehicle. I did some digging myself and found the washer pipe had not been reconnected. Easy fix but should have been done and checked on site.
5 September 2026
Reply from National Windscreens - Derby
We're glad to hear you experienced great service, but we sincerely apologize for the issue with your washers after collecting your vehicle. We understand your frustration and regret that this was overlooked during our checks. We appreciate you bringing this to our attention.
Chip away
Arrived on time, Technician was polite & informative, job was sorted in a timely manner.
5 September 2026
Reply from National Windscreens - Derby
We're so pleased to hear that our technician arrived on time and was polite and informative. It's wonderful to know the job was sorted in a timely manner. Thank you for your wonderful feedback!
Reply from National Windscreens - Derby
We are so pleased to hear that you were happy with the high-quality job we provided. Thank you for your kind words!
Service was very fast
26 August 2026
Reply from National Windscreens - Derby
Thank you for taking the time to share your positive experience. We are so pleased to hear that you received such fast service from us. We truly appreciate your feedback!
Good communication and ready on time
4 September 2026
Reply from National Windscreens - Derby
We are so pleased to hear that you experienced good communication and that everything was ready on time. We truly appreciate your positive feedback!
Very professional!
3 September 2026
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
No parking and glass everywhere
Loads of Glass bits on the smallest car parking space , with no signage and no over spill. Inside the office hasn’t seen a hover since the hoover was invented, Wipe feet on way out before you get in your car.
Screen was fitted in good time and technician was friendly
23 August 2026
Reply from National Windscreens - Derby
We appreciate your feedback and are glad to hear the screen was fitted in good time and the technician was friendly. We sincerely apologize for the condition of the car park and the office. We understand your concerns and will address these issues to improve our facilities.
Reply from National Windscreens - Derby
We're so pleased to hear that your experience was fast, efficient, and professional. Thank you for your positive feedback, even as a forest fan!
Work carried out as expected.
19 August 2026
Reply from National Windscreens - Derby
We're so pleased to hear that the work carried out met your expectations! Thank you for taking the time to share your positive feedback.
From start to finish everything was…
From start to finish everything was easy. The screen was replaced with no problems at all since.
18 August 2026
Reply from National Windscreens - Derby
We're so pleased to hear that everything was easy from start to finish and that your screen replacement was problem-free. Thank you for your wonderful feedback!
The technician who came out was very…
The technician who came out was very friendly and efficient .Explained what he was doing and just got on with the job.
15 August 2026
Reply from National Windscreens - Derby
We're so pleased to hear that our technician was friendly and efficient. It's wonderful to know they explained everything clearly and got on with the job!
Reply from National Windscreens - Derby
We're so pleased to hear that our team was polite and speedy, and arrived within your requested time. Thank you for your wonderful feedback!
Reply from National Windscreens - Derby
We're so pleased to hear that you experienced professional service and found our staff to be friendly. We truly appreciate your wonderful feedback!
The 2nd visit and appointment went…
The 2nd visit and appointment went fine.
It was an inconvenience, wasted time and petrol for our first visit, when the new windscreen you had ordered was the incorrect one, without the triangular front camera. I specifically confirmed there was a front camera with respect to the front windscreen in answering your questions on my original telephone call.
21 July 2026
Reply from National Windscreens - Derby
We're glad to hear your second appointment went well. We sincerely apologize for the inconvenience, wasted time, and fuel during your initial visit due to the incorrect windscreen being ordered. We understand your frustration, especially after you confirmed the camera details.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.