Great communication. Was unable to replace my windscreen at home due to weather but offered to do it at the local garage on the same day. Windscreen replaced in no time at all. Professional service th... See more
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Arranged time to drop car off was told around 2 hours technician kept in contact with myself arrived back at unit to collect car which was finished and job completed good service all round .
Company replied
Perfect and quick service. Nice and clean sitting waiting area. Clean toilets. Did job proper and perfect. Booking process is also easy,
Company replied
Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my... See more
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Company details
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.6
Excellent
872 reviews
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Arrived a day early
Arrived a day early. Bonus ! They did check with us first that it was OK to do so. Friendly staff and great service. Very happy with the result 😀
1 June 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're glad our team checked with you and provided friendly, great service. We're happy you're very pleased with the result.
Very efficient and professional service…
Very efficient and professional service from booking process through to completion
29 May 2026
Reply from National Windscreens - Birmingham
We're so pleased you found our service efficient and professional from start to finish. Thank you!
Great customer service helpful staff 💯…
Great customer service helpful staff 💯 per cent attention to detail great communication booking process on the Internet was excellent
2 June 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're so happy to hear our customer service, staff, and online booking met your expectations.
Reply from National Windscreens - Birmingham
We appreciate your kind words about our service! We're glad you were pleased.
Excellent quality service
Perfect quality new windscreen installed in a couple of hours.
Excellent customer service from very friendly, very professional staff
Highly recommended
27 May 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're delighted your new windscreen was installed quickly with excellent service from our professional staff.
After an initial complaint…
After an initial complaint about being allowed to book a morning slot online to have been given a 2:30pm two days later via email, when I went for the fitting (up to 4 hour wait!) they actually completed my windscreen replacement with ADAS calibration in an hour.
27 May 2026
Reply from National Windscreens - Birmingham
We appreciate your feedback regarding the scheduling and the quick service you received. We're glad the replacement and calibration were completed efficiently.
Really great service would highly…
Really great service would highly recommend. Thank You.
30 May 2026
Reply from National Windscreens - Birmingham
We appreciate your kind words about our service. We are so glad you were pleased!
Reply from National Windscreens - Birmingham
Thank you for your positive feedback!
Fast professional service
28 May 2026
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The team were polite and compleyed the…
The team were polite and compleyed the world in the time quoted.
26 May 2026
Reply from National Windscreens - Birmingham
We're so pleased our team was polite and completed the work on time. We appreciate your feedback!
Windscreen fitted within the hour
Windscreen fitted within the hour, very good service from the lads
22 May 2026
Reply from National Windscreens - Birmingham
We are so pleased the windscreen was fitted quickly and you received very good service!
Highly recommended
Highly recommended . Very much professional technician after installation he cleaned the damaged glass debris from the inside of the vehicle. and tested rain sensor works properly.
Then he rang me because I was not at home though.
27 May 2026
Reply from National Windscreens - Birmingham
We're so glad to hear about your positive experience with our technician and the thorough service provided. We appreciate you sharing your feedback!
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Birmingham
Thank you for your positive feedback!
Catch train from Aston Station into Brum
Nothing to do if waiting suggest train from Aston Stn into Brum and then back again when ready
Staff fine and friendly booking easy
21 May 2026
Reply from National Windscreens - Birmingham
We're so glad you found our staff friendly and booking easy! We appreciate your suggestion for those waiting.
Reply from National Windscreens - Birmingham
We are so happy you found booking easy and the job well done! We appreciate your kind words.
Good ready on time helpfull information…
Good ready on time helpfull information on .y windscreen
9 May 2026
Reply from National Windscreens - Birmingham
We are glad we could provide helpful information and a timely service.
Efficient and seamless experience.
7 May 2026
Reply from National Windscreens - Birmingham
We're happy to hear you had an efficient and seamless experience. Thank you for your feedback.
Reply from National Windscreens - Birmingham
We appreciate your positive feedback. We're so happy to hear that you found our service stress-free and simple.
Windscreen replaced in less than two…
Windscreen replaced in less than two hours and with a clean dash too.
Staff were efficient and courteous
Highly recommend and thankyou to the staff
7 May 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback. We're happy to learn that the windscreen was replaced quickly and the staff were efficient and courteous. We're glad you recommend us and thank you.
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