Booking was simple, really convenient to have a call-out technician to a specific location as the two drop off times were not viable for a full work week (no weekends). Harvey was a great guy, polit... See more
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Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, a... See more
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Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... See more
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It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if... See more
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Company details
About National Windscreens - Bangor
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, United Kingdom
- 01248-730-113
4.7
Excellent
352 reviews
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Friendly staff and winscreen fixed…
Friendly staff and winscreen fixed within 1.5 hours of arriving at their depot
26 September 2026
Reply from National Windscreens - Bangor
We're so pleased to hear that our staff provided friendly service and that your windscreen replacement was completed so quickly after your arrival at our depot. Thank you for your wonderful feedback!
Arrived on time good job done
22 September 2026
Reply from National Windscreens - Bangor
We are so pleased to hear that our team arrived promptly and performed a good job for you. We truly appreciate your positive feedback!
Brilliant service just a little hard to…
Brilliant service just a little hard to find
11 September 2026
Reply from National Windscreens - Bangor
We are so pleased to hear that you experienced brilliant service. We truly appreciate your wonderful feedback and will look into improving our directions!
Booking was simple
Booking was simple, really convenient to have a call-out technician to a specific location as the two drop off times were not viable for a full work week (no weekends).
Harvey was a great guy, polite and sorted my windscreen out swiftly even though I was only with him for 10 mins and had to return to work. Great communication and I’m satisfied with the work done.
14 September 2026
Reply from National Windscreens - Bangor
We're delighted to hear that our mobile service was convenient for your work schedule! It's wonderful that our technician was polite and sorted your windscreen swiftly. We're pleased you're satisfied with the work and communication.
Very good result
8 September 2026
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Took my car to Bangor for repair
Took my car to Bangor for repair, half hour later I was away, no problem. Good, efficient service by friendly staff.
5 September 2026
Reply from National Windscreens - Bangor
We're so pleased to hear that your car repair in Bangor was quick and problem-free. It's wonderful that you received good, efficient service from our friendly staff!
First class experience
It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if there was a problem to contact them without delay. A very pleasing experience
19 August 2026
Reply from National Windscreens - Bangor
We're so pleased to hear that booking your appointment online was easy and that our staff were polite. It's wonderful that you had such a pleasing experience with us!
Booking appointment with your Bangor branch
Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, and did a very professional job. We would recommend using this company in the future.
11 August 2026
Reply from National Windscreens - Bangor
We're delighted to hear that booking your appointment with the Bangor branch was easy and that our staff were helpful. It's wonderful that our technician was polite, helpful, and did a very professional job. Thank you for recommending us!
What a thing to have a stone fly up and…
What a thing to have a stone fly up and crack the windscreen on our pristine nearly new car! In 42 years of driving I've never experienced such an alarming incident (and hope I never do again!). Anyway, as soon as we arrived home I was on the computer to find out what to do next, and once I'd succeeded in taking a photo of the damaged windscreen I was advised that a replacement would be required. It was a very straightforward matter to make the booking, and the staff at National Windscreens were tremendous and very friendly indeed. The appointment was for a few days ahead, but in the event I received a call to ask me to bring the car sooner. I was warned on the website that the fitting may take about four hours, and I did wonder how I would entertain myself for that length of time seeing that National Windscreens in our area is situated on an industrial park outside the city of Bangor. I need not have worried as I arrived exactly on time and my car was taken in almost immediately, and about 50 minutes or so later I was told that it was ready. The guys were terrific and I can't praise them enough; they made what could have been an extremely onerous morning into a pleasure, and I would heartily recommend them to anyone! The only issue was that it was a bit of a job to find them on the industrial estate so I would recommend that anyone having the unfortunate experience of a cracked windscreen should arrive a few minutes earlier than their allotted appointment to give sufficient time to find the workshop. Definitely an A+++ experience (although I hope that I won't have to visit them again!).
28 July 2026
Reply from National Windscreens - Bangor
We are truly sorry to hear about the unfortunate incident with your nearly new car's windscreen. It's completely understandable how alarming such an experience can be, especially after so many years of driving without incident. We are genuinely pleased to learn that despite the initial stress, our team was able to turn a potentially onerous morning into a positive experience for you.
We greatly appreciate your kind words about our staff's friendliness and efficiency. It's wonderful to know that we exceeded your expectations regarding the fitting time and that our technicians provided such excellent service. We also take your feedback about the difficulty in finding our location on the industrial estate very seriously. We are always looking for ways to improve our customer experience, and your suggestion to arrive a few minutes early is a valuable insight that we will consider for future guidance to our customers. Thank you for recommending us so heartily; we truly value your positive review.
Booking and service straight forward
Booking and service straight forward, very pleasant staff and job completed on time.
12 August 2026
Reply from National Windscreens - Bangor
We're so pleased to hear that your booking and service were straightforward, and that our staff was very pleasant. It's also wonderful that the job was completed on time. Thank you for your wonderful feedback!
The engineer Harvey was polite and…professional
The engineer Harvey was polite and explained everything he was doing.
A clean and professional job.
Harvey is a good ambassador for your business.
9 August 2026
Reply from National Windscreens - Bangor
We're so pleased to hear that our engineer was polite and explained everything clearly. It's wonderful to know that the job was clean and professional, and that you view our engineer as a good ambassador for our business!
Feedback
The fitting was good. The delay to a fitting date and the inability to produce a proper VAT invoice was poor
4 August 2026
Reply from National Windscreens - Bangor
We appreciate your feedback regarding the fitting and the issues with scheduling and the VAT invoice. We are reviewing our processes to prevent such delays and ensure proper documentation for all our customers.
Highly recommend
Efficient, friendly,
good time keeping
Plenty of advice on how to look after the new windscreen.
Job completed within the time scale.
15 July 2026
Reply from National Windscreens - Bangor
We're so pleased to hear our service was efficient and friendly, and that we provided plenty of advice. It's wonderful that the job was completed within the timescale!
Brilliant service
Had paid £75 online for a new windscreen when i arrived the gentleman who worked there said he could fix it for only £10 so i got refunded £65 that was amazing and fair play to him for telling me that! It shows they put service before money 10/10 thank you!!
28 July 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We're delighted to hear that our team member was able to provide an honest assessment and save you money. It's wonderful to know that you recognize our commitment to service.
Clear communication and great service…
Clear communication and great service from the guys at Bangor.
27 July 2026
Reply from National Windscreens - Bangor
We're so pleased you experienced clear communication and great service from our team in Bangor. Thank you for your wonderful feedback!
Gareth
Gareth - the manager at Bangor was outstanding!
He was polite, helpful and efficient.
22 July 2026
Reply from National Windscreens - Bangor
We're so pleased to hear that our manager at Bangor was outstanding. It's wonderful to know that you found them polite, helpful, and efficient. Thank you for your kind words!
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very helpfull car was ready and clean…
Very helpfull car was ready and clean no glass anywhere when they said it would be
24 July 2026
Reply from National Windscreens - Bangor
We're so pleased to hear that your car was ready and clean exactly when we said it would be. Thank you for your wonderful feedback!
Exellent service
17 July 2026
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great customer service at the fitting…
Great customer service at the fitting centre. Quality workmanship
16 July 2026
Reply from National Windscreens - Bangor
We're so pleased to hear you received great customer service at our fitting centre and were happy with the quality workmanship. Thank you for your kind feedback!
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