UK National Lottery Reviews 

Worst app ever invented

Shockingly awful app.. can't update cards, blocks log ins and totally unreliable. Who designs these dreadful apps? . For a multi million pound company its truly awful management. Judging by the 1 star on Trust Pilot they don't care about resolving issues.

How many complaints do you get about how vile the app is. I just played Euromillions then decided to go for lotto tonight (Wednesday) but the app is DELIBERATELY CONFUSING and designed to trap you into playing more than one line. I gave up . This is no accident and I want Camelot back.
UPDATE TUESDAY 9 JUNE 2026 8.08pm. Didn't realise the time as my cousin was paying a brief visit from Glasgow. Couldn't understand why the Euromillions log in couldn't be found. Of course it's closed now. However when Camelot operated it you could still see a message. Two things that has me BOILING WITH RAGE. I made a complaint and was told by the useless gambling commission that I had to complain directly to the company. In doing so I received what was obviously a standard reply full of absolute bull shit about expected glitches were temporary when they know that the app is disgusting.
Secondly I attempted to buy my Euromililions ticket a few nights ago but again I was not offered the site to purchase my ticket. Had I been able to I would now have it. This never happened before. FURIOUS doesn't express how angry I am.
UPDATE 15 JUNE 2026/5.50pm. Logged into the hideous Allwyn app to buy my Euromillions ticket for tomorrow night. As in last weeks fiasco I couldn't find Euromillions so thought I would try on the Tuesday. I ended up missing the closing time. I have the following games offered. Tonight's Set For Life (I never play) Scrolling down I have Instant Win Games followed by this Wednesday's New Lotto. I'm then offered to SET LIMITS followed by 10 further games 5 of which are advertised as new. The art work looks trashy that you would expect in a casino. A message follows about how much players have raised this week. THERE IS NO OPTION TO PURCHASE A EUROMILLIONS TICKET FOR TOMORROW NIGHT.
Now I stand corrected. I can only describe them as DECEITFUL. The Euromillions ticket is only visible under the heading MORE DRAW GAMES where an arrow allows you to scroll sideways. I am not a mind reader and it was all so much more straightforward under Camelot. Why was this dreadful company given the contract?

I’m pretty sure it’s fixed 4,5,6,7,11,33 on 10million jack pot must be won. And Only 1x person to win it I’ve been playing since lottery first started in 1994 and max I’ve won £80.

Logged me out for ages. I can’t find the scanned to scan the paper ticket .

Spending hundreds of millions of pounds and then a simple barcode reader doesn't work , why change it to the barcode and not the way it was with the QR box that's still on the ticket , it's a fukn shit show TBH 🤬 .

Beg Richard Branson to take it on or go back to how it was before it was taken over by Allwyn.
Their latest stupid idea is to give us two chances of winning with one ticket, but they've made it £10 for three numbers, not £30, completely stupid. I've missed three draws since the national lottery started, I'm leaving it now and will do the Euro millions instead. If they want to give more chances of winning, remove a number

The changes to the online lottery site are dreadful. I used to be playing the lotto mostly every week, however, now I find it difficult to understand. The tickets are listed by purchase date and each purchase has to be opened to find out what date they refer to. It's so easy to buy a ticket twice for the same date when I've wanted different dates. It's just confusing. The old online app was much better than this. I believe the government should take Allwyn to account for user dissatisfaction and make them put it right or give it back to the original operators.

I've seen the new lottery, coming out in June, it's made to lose us money and they gain more, gone from 3 numbers for a £30 win, to 3 numbers for a £10 win, it's hard enough to win as it is, don't think I'll be playing again.

I am sick and tired of the Lottery website malfunctioning. Allwyn is completely useless. The website is a nightmare and really hard to navigate. It is run by a Czech millionaire. Please please let Camelot run it again. Another error up by this incompetent Government. Trustpilot would not allow me to use the word I chose

Only gave it a 1 star as I can't do any less. What a pile of shi... erm rubbish.
Must have been designed by a 2yr old. More often than not keeps saying can't sign you in at this time.

Allwyn upgrade is absolutely terrible! I've had to stop using it through utter frustration.

They’re just awful now. I don’t believe what the gambling commission say that people are winning as much or on as many occasions as when Camelot were running it. It’s simply absurd to say that when from my experience the amount of winning proportionate to plays has dropped of a cliff especially with so called “lucky dips” something is definitely amiss - I don’t trust them at all!

At the risk of sounding crude, the new lottery app is a total load of sh*t!
Lots of issues that were never a problem before but my main bugbear is trying to find my tickets to check. Why can't you put the draw date on the ticket instead of the purchase date as I, and I'm sure lots more people, purchase more than one draw ticket each visit. It's a time wasting shambles at the moment, wether you're buying tickets or just wanting to check your already purchased ones!

The new layout. HORRIBLE, HARD TO FOLLOW AND NOT TRUSTED.
Why change a very easy and acceptable app site?

Besides the fact that the prizes are a joke (a paltry £4.20 for matching 3 numbers!!), the website is an unusable mess. Want to find out how much (little!) you have won? Take a tour around the site to try and find that information. Want to buy a ticket? Instead of the usual 2 clicks, why not do 7? Trying to find out anything on the site is impossible. It’s rubbish. I used to play every week. I don’t have the energy to be faffing with this ridiculous website.

every time i try to log on the website either locks me out or doesn't recognise my location or just plainly does not work.

Absolute trash considering its the NATIONAL lottery.

This company seems too enjoy changing the lottery for fun. Today (Tuesday 28/4/26) it's down yet again. Camelot weren't perfect but better than this lot. For goodness sake get a grip and make it good for the players instead of lining your own pockets. Let the players know when there is an outage or routine maintenance, pull your socks up

Website never lets you login and App is even worse.

This website is awful. Keeps telling me they are busy. Can’t log in, can’t put the lottery or thundeball on. Took me ages to get my tickets on. I was caught in a loop. Just awful! 🤬