Nassau National Cable Reviews 181

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality and variety available, including hard-to-find items and custom lengths. Many appreciate the competitive pricing, noting significant savings compared to other retailers, even with shipping costs. The ordering process is frequently described as easy, and the delivery service is often commended for its speed and efficiency, with many receiving their orders much faster than expected. However, some customers experienced issues with order fulfillment, such as receiving partial orders, incorrect items, or a different length of cable than ordered. A few also noted a lack of clear communication regarding shipping status or unexpected shipping fees, and some expressed dissatisfaction with the limited shipping carrier options.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, highlighting fast shipping times and... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the wide selection, good quality, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that prices are fair,... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy, with quick... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the excellent quality of the wire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my third purchase from this company. I appreciate the live chat feature to get technical advice when needed. Overall cost was the lowest. Even with shipping costs, the price was significan... See more

Rated 5 out of 5 stars

Rapid delivery, competitive price. New clean 10/3 seoow. No nonsense about "delivery fee" seems every business in world sees opportunity post tarrifs to artificially increase prices even with USA manu... See more

Rated 5 out of 5 stars

Easy to order, shipping reasonable price, got great shipping updates, product was what was described, overall great experience. As a DYI , I have another job I will need more tray cable in a few mont... See more

Rated 5 out of 5 stars

Typical supply chain stock issue just like everyone else. Nassau Cable people are problem solvers and delivered wire as ordered in a timely manner. Everything looks good ,no issues !


Company details

  1. Cable Company

Information provided by various external sources

Nassau Cable is a trusted distributor of industrial, commercial wire and cable offering safety and best price. We ship the products worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

181 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 3 out of 5 stars

Ordered color coded cable - received all black.

I have ordered a 4/0 feeder cable. The picture showed color coded cable as well mentioned in the description:
"The PVC is color-coded to enable easy identification of the cable."

I have received a cable that was not color coded and the customer service refused to provide a refund or replacement even after multiple email attempts.

After that, I have submitted a charge-back with the credit company and posted this review.

The company representative called me and apologized for what happened. The issue was subsequently fixed and the charge-back is accepted successfully.

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Give yourself a break folks!

I’m not one to ever leave a review for anything or anyone. That said, I have no problem reviewing Nassau National Cable. Furthermore, I actually feel compelled to let people know that there is no need to look anywhere else for their wire, cable, electrical supplies, ect….NASSAU NATIONAL CABLE IS THE PLACE!!! I’m talking about good people taking care of business here. Every facet and in every single way! Knowledgeable, friendly, helpful, thorough, prompt, available, affordable, and professional. This is a company that has clearly invested time and energy into fostering a positive culture and vibe throughout. An investment in its people and the way they are treated and in the way they treat and interact with their customers. 5 stars, 10 stars, whatever the measure…. Just make it 100 stars. I couldn’t be more serious. Help yourself and go through these guys. You’ll be glad you did. I know that much is true.

6 October 2022
Unprompted review
Rated 5 out of 5 stars

There were some problems with the…

There were some problems with the shipment and some of my wire arrived damaged, but customer service was great and they issued a satisfactory refund for the damaged portion of the wire. I would definitely order from this company for future needs.

5 October 2022
Unprompted review
Rated 1 out of 5 stars

BAD COMPANY

I ordered expensive cable from this company and they sent us one that was too short. I have tried to resolve this issue- get the correct cable sent or a refund- and they are not helping me. The customer service representative in INDIA says they can’t do anything for me. Anyone in the US actually work for this company and can help me?!
Do not order from them! They’re keeping all of my money and not getting me the correct product I paid for. This is fraud until they make it right!

30 August 2022
Unprompted review
Nassau National Cable logo

Reply from Nassau National Cable

Dear Baily,

Thank you for your feedback. We sincerely apologize for the issue you experienced with your order in 2022. We strive to provide excellent service, and it's disappointing to hear that we fell short.

Has this issue been resolved through other channels since then? If not, we'd like to make it right. Please contact us at sales@nassaunationalcable.com, and we'll offer you a $200 store credit as a gesture of goodwill.

We appreciate your patience and hope to restore your trust in our company.

Best regards,
Customer Service Team
Nassau National Cable

Rated 5 out of 5 stars

Exceptionally fast delivery

Exceptionally fast delivery, and exactly what I ordered. No delay, no error, and kept me updated as to order status!!! Could not have been any better!!!

15 April 2022
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great wire and easy to pull 150 feet. I received a different product than what I thought I ordered and when it arrived the team worked with me to rectify and get me what I needed. Shipping was fast and the process was very easy

29 September 2021
Unprompted review
Rated 5 out of 5 stars

Customer Service Is Still Alive

From placing my order to receiving it has been a first class experience with Nassau National Cable.
Even though my order, (this was my first and won't be my last), was not very large I was treated like a customer spending thousands.
Commutation on shipping was up to date every step of the way. The quality of the wire I ordered was better than expected.
This is a FIRST CLASS COMPANY!

24 August 2021
Unprompted review

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