I’ve visited Nashad 3 times in recent months and have always received excellent service. Ajaz in particular provided me with quick, efficient and very helpful advice this week, he went above and b... See more
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Review summary
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Reviews shaping this summary
Really good customer service and helpful. Always responds quickly when messaged, cannot recommend this place enough. I had an issue with my ring and they managed to fix it and send it back within no t... See more
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It was our first time getting weddings rings for both sides ! We flew from Paris and the team especially the Diamond expert was so kind and we appreciated a lot his services. They made our order very... See more
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Nashad Jewellers, were absolutely amazing when handling my ring! They informed me with every part of the process, provided with certificates, always went above beyond with how you want to design the r... See more
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Company details
Written by the company
Nashad Jewellers: Excellence in Gold and Diamond Craftsmanship. With over 20 years of expertise, Nashad Jewellers is a trusted name in the jewellery industry. Specialising in 22ct and 24ct gold jewellery, we offer an extensive collection that blends timeless tradition with modern elegance. Our range includes exquisite diamond jewellery, crafted with precision to celebrate life’s most special moments. We also provide bespoke diamond jewellery services, creating custom pieces tailored to your unique preferences. Each item is crafted with meticulous attention to detail, ensuring unparalleled quality and beauty. At Nashad Jewellers, authenticity, trust, and customer satisfaction are at the heart of everything we do.
Contact info
United Kingdom
- nashadjewellers.com
4.4
Excellent
96 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Top tier
Ajaz served me and answered all my questions, queries. He made me feel really comfortable as a first time buyer going to a jewellers. Really nice shop and great customer service!
28 November 2024
Reply from Nashad Jewellers
Thank you so much! 💛 Great service is always what we aim for and we are so glad that came through for you. We hope to welcome you back again very soon!
Warm regards,
Nashad Jewellers
Good customer service
Good customer service
Staff were kind and friendly and they listened to all needs
5 December 2024
Unprompted review
Reply from Nashad Jewellers
Thank you so much! 💛 Great service is always what we aim for and we are so glad that came through for you. We hope to welcome you back again very soon!
Warm regards,
Nashad Jewellers
Lovely product
Lovely product. Pictures does not do justice. Excellent customer service. Definitely will purchase again.
4 December 2024
Unprompted review
Reply from Nashad Jewellers
Thank you so much! 💛 Great service is always what we aim for and we are so glad that came through for you. We hope to welcome you back again very soon!
Warm regards,
Nashad Jewellers
Bought a 22k gold necklace
Bought a 22k gold necklace. Khyber gave us brilliant service.
Recommend to buy your gold here.
30 November 2024
Unprompted review
Reply from Nashad Jewellers
Thank you so much! 💛 Great service is always what we aim for and we are so glad that came through for you. We hope to welcome you back again very soon!
Warm regards,
Nashad Jewellers
Great expectations
Alhumdulillah I received good service from this shop
They were really quick with responses and kept me updated about my order
They were fair with prices
Kept personal information private
Helped me in every situation they could
Quick delivery service
Order was made as expected
Just Alhumdulillah really good service
Will be ordering again soon
28 November 2024
Unprompted review
Reply from Nashad Jewellers
Thank you so much for your wonderful review! 💛 We are so glad your order arrived safely and that you are happy with your piece. Delivering a smooth and enjoyable online experience is something we truly care about at Nashad Jewellers. ✨
We would absolutely love to welcome you to our Birmingham showroom one day! Come in, meet the team and browse our full collection in person. We promise you will not be disappointed and we will make sure you are taken care of with a great price on your next piece.
We hope to see you very soon!
Warm regards,
Nashad Jewellers
I’m a new customer and I have already…
I’m a new customer and I have already purchased 3 items and I am so happy with my purchase also the customer service that I have received as well. Spot on and highly recommended
28 November 2024
Unprompted review
Reply from Nashad Jewellers
Thank you so much! 💛 Great service is always what we aim for and we are so glad that came through for you. We hope to welcome you back again very soon!
Warm regards,
Nashad Jewellers
Great choice of jewelry i have ordered…
Great choice of jewelry i have ordered so many pieces from them and they didn’t disappoint me. Recently ordered a beautiful necklace and they surprised me with a cute additional gift for me with the order🥰🥰🥰 great customer service i must say💯💯
24 November 2024
Unprompted review
Reply from Nashad Jewellers
Thank you so much for your wonderful review! 💛 We are so glad your order arrived safely and that you are happy with your piece. Delivering a smooth and enjoyable online experience is something we truly care about at Nashad Jewellers. ✨
We would absolutely love to welcome you to our Birmingham showroom one day! Come in, meet the team and browse our full collection in person. We promise you will not be disappointed and we will make sure you are taken care of with a great price on your next piece.
We hope to see you very soon!
Warm regards,
Nashad Jewellers
The brother @nashadjewellers was…
The brother @nashadjewellers was excellent. 👍 for the customer service. Will shop again soon.
25 November 2024
Unprompted review
Reply from Nashad Jewellers
Thank you so much! 💛 Great service is always what we aim for and we are so glad that came through for you. We hope to welcome you back again very soon!
Warm regards,
Nashad Jewellers
Impeccable service and items to pick from.
Visited this store recently for some jewellery for my family, was taken aback by the sheer selection and choices on display to buy.
By far the most extensive range of items beautiful designs and really competitive prices too. The customer service was impeccable the staff were very helpful and no task was too much for them. I would definitely recommend and would visit again for sure.
21 November 2024
Unprompted review
Reply from Nashad Jewellers
Thank you so much for this incredible review! 💛 Being taken aback by our selection and leaving with the perfect pieces for your family is exactly the experience we want every single customer to have in our showroom.
Knowing that our range, designs, prices and service all impressed you truly means the world to us. We will never stop expanding our collection and raising our standards. ✨
And we have some very exciting news. We are launching a wider and more exclusive collection very soon with even more beautiful designs to discover. We would absolutely love to welcome you and your family back to be among the first to see it!
Stay close to our socials for the big reveal. We cannot wait to see you again soon. 💝
Warm regards,
Nashad Jewellers
Recently made a significant purchase…
Recently made a significant purchase from Nashad Jewellers, end to end customer service was superb. A bespoke gift designed and manufactured to perfection, with customer first mindset throughout. Highly recommended. Special thanks Hamza... JzkAllah.
15 April 2024
Unprompted review
Reply from Nashad Jewellers
Thank you so much! 💛 Great service is always what we aim for and we are so glad that came through for you. We hope to welcome you back again very soon!
Warm regards,
Nashad Jewellers
Today bought some studs and a bracelet
Today bought some studs and a bracelet. Great customer service. Very attentive and informative. Will definitely visit again and definitely recommend.
8 January 2024
Unprompted review
Reply from Nashad Jewellers
Thank you so much! 💛 Great service is always what we aim for and we are so glad that came through for you. We hope to welcome you back again very soon!
Warm regards,
Nashad Jewellers
Avoid!!
Bought a necklace here and it started falling apart within 30 mins of wear. Went back and the owner refused to do anything about it. Absolutely terrible service! The salesperson called the necklace “a piece of string” to him! After sale service was disgusting.
15 June 2023
Unprompted review
Reply from Nashad Jewellers
Thank you for your feedback and we are truly sorry to hear about the experience you had. This is not the standard we hold ourselves to at Nashad Jewellers and we want to assure you that this matter was taken extremely seriously.
We can confirm that relevant action was taken following this visit. The matter was addressed internally, repairs were made and steps were put in place to ensure this level of service is never repeated. The language used by any member of our team towards a customer or their purchase is completely unacceptable and does not reflect our values in any way.
We sincerely apologise for how this made you feel and we hope that one day you will give us the opportunity to show you the level of care and service you deserve. ✨
Warm regards,
Nashad Jewellers
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