Nalda.ch Reviews 

Very disappointed with the customer service from NALDA.

I placed an order and later found the exact same product cheaper on another website. NALDA clearly states that they offer price matching if you provide proof/screenshots, so I contacted support and sent everything requested.

I received no reply for over 24 hours.

Since nobody answered, I then asked them to simply cancel my order instead. Again — no response for another full day. Then suddenly I received a notification saying my order had been shipped.

And only AFTER that, support finally replied saying:“Sorry, we can no longer cancel your order because it has already been shipped.”

The customer support is extremely slow and overall the whole experience was frustrating and poorly handled.

Ordered and paid 25.25 CHF for sunscreen. Delivery dates were missed multiple times (29.03., 15.04., 27.04.). After I complained, my order was finally cancelled on their website – but I still haven't received my money back.

Customer service says the refund can take 'up to 30 days' which is unacceptable for a simple cancellation.

Update: Order shows as 'cancelled' on nalda.ch, but no money has been returned.

Avoid this shop.

I ordered in Nalda CH. The order never arrived, I could never contact the client service by phone ( no phone number) only by automated chat. They never replied. I lost my money. TOTAL SCAM

Misleading product descriptions, hidden fees, and zero return guidance — not a great combo.

I ordered an article (CHF 10.85) based on a poorly written product title and ended up with something I didn't want. I paid CHF 2.95 processing fee and still had to pick it up myself from a papeterie in Basel — and it arrived much later than promised.

Wanting to return it? Good luck. It's not in the FAQs. You have to dig through a chatbot to find out.
And to add insult to injury, returning the item costs another CHF 2.95 — even for a drop-off in Basel.

Not worth my money. Not worth my time. Not worth my effort. Proceed with caution.

Absolute joke. I ordered several articles. After 21 days they told me the articles could be collected, but only within 7 days! I asked if this could be extended since I was not in town, Nalda rejected. I made arrangements to collect the package, but turns out only one article had been delivered, the remaining are still to come. Will never order from them again.

I never received the order, yet the order tracking says i received it on the 4th april 2026, over a month ago.

Item on super sale, easy to order and quick delivery - nice! (and thank you!)

Absolutely terrible experience with nalda.ch. I never received my order and had to send countless emails just to get updates regarding the delivery. Every time I contacted them, I received different and contradicting delivery time estimates from different people, none of which ever happened.

The communication was extremely unreliable. I kept being told different dates and timelines, yet my order never arrived. After weeks of confusion and false expectations, I finally requested a refund, and even then I continued receiving inconsistent answers instead of a clear resolution.

This was incredibly frustrating, time-consuming, and disappointing. I would strongly advise others to think twice before ordering from this company.

Book quality not great; delivery times amongst the worst i have experienced shopping online.

A masterclass in incompetence. Stay far away.
I have dealt with some poor online retailers in my time. Nalda has managed to redefine the concept entirely.
I ordered two — let me repeat, TWO — shaving foams on 7 April 2026. Their website, at the time of purchase, clearly stated a delivery time of 9 days. I am writing this review 23 days later, still without my order, still without a resolution, and considerably poorer in both money and patience.
What followed the non-delivery was a customer service experience so breathtakingly inadequate it borders on performance art. A succession of nameless agents — apparently unable to sign their own emails — responded to each of my messages with the same recycled corporate drivel about being a “mere intermediary” dependent on suppliers, as if this somehow absolves them of any responsibility for the lies they publish on their own website. At no point did any human being at this company demonstrate the faintest grasp of what customer service means, what accountability looks like, or indeed what a shaving foam is.
Their order tracking system? Broken. Admitted by them. Their delivery promise? Fiction. Their apology? A automated wish for a “wonderful day” — which, given the circumstances, I found to be a remarkable suggestion.
This is not a company having a bad day. This is a company that has industrialised mediocrity, automated indifference, and built an entire business model around hoping customers give up before they leave a review.
I did not give up.
Do yourself a favour. Order from literally anyone else. A man selling foam out of a van would offer better service, more transparency, and almost certainly a more wonderful day.

Avoid this company.

I ordered 3 books and only received 2. I reported the missing book immediately. Nalda claimed it had been delivered, but the pickup location in Zürich confirmed that no second package was ever received.

Despite clear evidence, they continued to repeat incorrect information, ignored my explanations, and delayed the refund process for over 2 months. Still waiting... This was not just a delay — it was a complete failure to take responsibility and resolve a simple issue.

Very poor customer service. I would not trust this company again.

Top price
New books
Sometimes ok sometimes veeery long delivery times

Ok. There was a one week delay with the parcel. I was informed about it via email. But product came! Thank you. Everything ok.

Was able find many books I was looking for and in different languages and the deliver was as expected.

Worst shopping experience in Switzerland, close to a scam. Ordered a product on Nalda, I have waited almost a month and nothing was shipped. Asked for a refund and after one week no refund has arrived. Do not use this shop.

DO NOT RECOMMEND NALDA.
order took over a month to be delivered with and with more than half of items missing. When I contacted the support, they told me it were on the way. Today I received an email saying that I haven't picked up my order and and that the item was returning to the warehouse. They never sent the missing items at all. They accepted the order unable to deliver it. The best case scenario now is to wait another month to the get the reimbursement. Serious, nowadays this is not e-commerce. This is a joke.

I ordered two products, but only one was delivered.
According to my account on the website, both items are marked as “received”, which is incorrect.
I tried to find a way to contact customer support or report the missing product, but there is no clear option on the website to write to them, track the issue, or check where the second item is and when (or if) it will arrive.
This is very frustrating, as I have paid for both products and currently have no transparency or support regarding the missing one. I hope Nalda improves their customer service and communication channels and resolves my issue as soon as possible.

Alles tip top

Speedy deliver. Product as expected