Great food Great service I have been ordering Naked dog for a while and it suits my 2Westies who have different requirements. Recently had an uncharacteristic problem with a delivery over bank holi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy online ordering, amendment to shipping dates of subscribe & save orders. Prompt delivery, well packaged. We started with Naked Pup for our Golden Retriever puppy and have now progressed to Nak... See more
Responsive and effective customer service, any issues dealt with promptly. Harry loves his raw food, the quality is spot on. NAKED DOG please consider a different delivery partner, DPD letting... See more
Excellent service as always. Keeps me informed when repeat order is due, when dispatched and delivery company also keeps me informed when thay have the package and the one hour delivery slot includi... See more
Company details
Written by the company
High quality frozen raw dog food, neatly packed and delivered directly to your door. Raw dog food as it should be.
Contact info
Grove Lane, Elmswell, IP30 9HN, Bury St Edmunds, United Kingdom
- 01359 242500
- info@nakeddog.co.uk
- nakeddog.co.uk
4.7
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service.
My dog absolutely loved this food but recently found a pumpkin seed in recent batch. I contacted the company as if I didn’t see this in the batch my dog could have choked on it. They didn’t seem to care and gave arsey responses. I will not be using this food again.
25 March 2024
Unprompted review
Top quality raw dog food
Had a subscription with naked dog food for about 12 months now. I can't rate it highly enough, both dogs (Belgian malinois and German shepherd) absolutely love it. The ingredients is top quality, I've never had any bad experiences from the food or customer services. Delivery is by DPD so is always spot on. Price is competitive too.
8 January 2024
Unprompted review
Spoiled food with no response from company
First order arrived a day late (courier's fault, not theirs), packed with only a thin piece of insulation on top and below (but not down the sides of) food containers and was, unsurprisingly, thawed throughout. Fast forward another 24 hours and they haven't responded to emails or answered my calls.
14 June 2023
Unprompted review
Great dog food, poor communication
The food is great, my dog really enjoys it and it's well made. Delivery service is great too - fast delivery & free for most orders. However, the customer service team have now not replied to 2 separate messages sent to them about a subscription!
16 June 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.