Nakeddog Reviews 

141
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the raw food and the wide variety of delicious flavors available for their pets. People note that online orders arrive promptly, and the customer service team is always exceptionally helpful when assistance is needed. Buyers often emphasize how healthy and energetic their dogs appear after eating these meals. However, some people mentioned experiencing occasional delivery delays, late arrivals, or encountering minor packaging problems with their shipments. Reviewers also noted that external delivery partners occasionally fell short, though internal support teams actively worked to resolve these unexpected issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that even fussy dogs love the different... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders are consistently super reliable... See more

Quality

Consumers find quality to be exceptional, with reviewers noting that their pets love the raw food and look... See more

Service

Clients share satisfaction on service, frequently praising the reliable, efficient, and five-star support... See more

Customer service

Customers expressed great satisfaction with customer service, noting that staff members are responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great food Great service I have been ordering Naked dog for a while and it suits my 2Westies who have different requirements. Recently had an uncharacteristic problem with a delivery over bank holi... See more

Rated 5 out of 5 stars

Easy online ordering, amendment to shipping dates of subscribe & save orders. Prompt delivery, well packaged. We started with Naked Pup for our Golden Retriever puppy and have now progressed to Nak... See more

Rated 5 out of 5 stars

Responsive and effective customer service, any issues dealt with promptly. Harry loves his raw food, the quality is spot on. NAKED DOG please consider a different delivery partner, DPD letting... See more

Rated 5 out of 5 stars

Excellent service as always. Keeps me informed when repeat order is due, when dispatched and delivery company also keeps me informed when thay have the package and the one hour delivery slot includi... See more


Company details

  1. Animal Feed Store
  2. Food Manufacturer

Written by the company

High quality frozen raw dog food, neatly packed and delivered directly to your door. Raw dog food as it should be.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

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4.7

All reviews

(141)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding product, excellent customer service

The customer service I received from Nakeddog was truly outstanding. I had about a million questions, and Ben was knowledgeable, professional, friendly and VERY patient with me! My whippet girl Flicka has now been on Nakeddog for about 2 weeks - and she absolutely LOVES it. She was slightly wary on day one of the new food in her bowl, but by supper time she was all over it!! She had been on a hypoallergenic diet for about 3 years, due to some skin allergies. However these allergies were proven not to be connected with animal protein, and I wanted her to have a purer diet. I will probably move her housemate, Fiddle (whippet puppy) onto Nakeddog in due course. Thank you Ben, and thank you Nakeddog!

25 September 2025
Rated 5 out of 5 stars

My dogs love Naked Dog

My dogs love Naked Dog, lots of variety. They love the kangaroo and venison..must taste great.
Fantastic 5* service upon order, delivery always on time. Have spoken to customer service once due to my own error and they sorted it for me straight away.

24 September 2025
Rated 5 out of 5 stars

Great quality food

Great quality food, but my main reason for buying from them is my dog has pancreatitis so she need low fat (less than 10%) and they have many different flavours that support this.

24 September 2025
Rated 2 out of 5 stars

They don't care about existing customers

Prices have increased recently and with no statement from the company on why. Also when they run promotions or free gifts these are only for new customers and us long standing monthly subscribers get nothing. I would like to see them actively looking after their existing customer base with offers, reward system and keep them updated with changes to ingredients and prices. While I'm happy with the food and will continue to use them for now I am looking for replacement company that has the same quality of meat but cares about their existing customers, that are the core of their profits.

11 August 2025
Unprompted review
Nakeddog logo

Reply from Nakeddog

Hi Charly,

Thank you for taking the time to leave a review.

We have recently had to slightly increase the price of certain product ranges. We have done our best to keep our prices as low as possible for our customers, but increases in costs such as energy and raw materials has unfortunately forced this adjustment.

We are very grateful for our subscription customers and truly appreciate their loyalty. As well as receiving a discount on all of their orders, subscribers also receive gifts. In our most recent web promo we included a free tub of Original Kangaroo or Pure Duck in every subscription renewal throughout the duration. This way new and existing customers were involved.

It is good to hear that you have been happy with our food. If you do have any other feedback or queries please don't hesitate to get in touch.

Thank you for being a valued customer.

Best Regards,

The Nakeddog Team

Rated 5 out of 5 stars

It was very easy to set up the order

It was very easy to set up the order, it came on time and looking forward to next delivery

25 July 2025
Nakeddog logo

Reply from Nakeddog

Hi Geraldine,

We are glad to have you as a valued customer.

Our ordering process is hassle free and our team works hard to get orders out efficiently. We are looking forward to continuing to provide you with great dog food.

Thank you for taking the time to leave a review.

Best Regards,

The Nakeddog Team

Rated 5 out of 5 stars

Excellent customer service from real pet lovers …

Excellent customer service from real pet lovers and an excellent quality product on which my dogs have thrived. Have used other raw food companies but I can’t recommend this one enough.

25 July 2025
Nakeddog logo

Reply from Nakeddog

Hi Mona,

Thank you for taking the time to leave a review.

It is great to hear that your dogs are thriving on our meals. Our team work incredibly hard to produce great product.

Our customer service team are always on hand to help. If you do have any future feedback or queries, please do not hesitate to get in touch.

Best,

The Nakeddog Team

Rated 3 out of 5 stars

Affordable but there is definitely improvements to be made

I've been a long-time customer because this company offers affordable pure meat dog food. However, my experience with them has become frustrating due to ongoing issues with packaging, delivery, and a serious quality control problem.

Containers often aren't sealed properly, leading to food thawing and making a mess. Their delivery service is unreliable, often arriving late in the day with thawed food.
Most concerning, we once found a piece of blue plastic embedded in the food. When I reported it, they just issued a refund without investigating the batch, which is a big concern for safety.

27 July 2025
Nakeddog logo

Reply from Nakeddog

Hi Jamie,

Thank you for being a long-term customer, we appreciate your loyalty.

Our team do their best to pack our orders tightly and effectively, however parcels can sometimes sustain some damage in transit. If an issue occurs during delivery we always do our best to provide a resolution.

We send our parcels on a next day service to ensure they are delivered quickly, unfortunately the time of day that DPD deliver is not something that we have control of. Extra insulation and dry ice are also added when the weather is warmer to help keep our products cool.

We appreciate that a piece of plastic unfortunately being present in a previous tub was concerning. Ensuring that our product is safe is incredibly important to us. We retain a sample of all of our batches, this was looked into and the affected tub was refunded.

Best Regards,

The Nakeddog Team

Rated 5 out of 5 stars

Great raw food company!

We’ve used NakedDog since November 2023 and can’t recommend them enough. Our dog Bailey is a fussy Staffie and we decided raw food would be the best way to feed him. We researched a lot of companies and found it all so expensive! When we came across NakedDog we found their meals to be nutritious, didn’t break the bank and most importantly Bailey enjoyed them! They’re so easy to use with their monthly subscriptions, the staff are always so helpful and the packaging in which Baileys food comes in is weighted out according to what he requires in packaging easy to store and serve. And the delivery always super fast! We find them great and definitely recommend NakedDog to anyone who is thinking of raw feeding their dog, Bailey has never looked in such great condition, his coat is beautiful and above all he’s healthy! Even the vets have commented on what great condition he is! Thank you NakedDog you’re doing a great job!

4 July 2025
Unprompted review

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