I’ve been buying Naked products for years now. I had an issue with the shipping and Nicole was so amazing to support me with that right away and make sure everything was expedited and shipped on time.... See more
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I placed (a fairly big) order and everything seemed to go well. However, i did not get an orderconfirmation or any login credentials. The payment was completed on my creditcard. After contact the comp... See more
The company engages in dropshipping. Previous claims from them regarding their warehouse in France are incorrect. If you enter the track and trace code on an independent global tracker (e.g., parcelsa... See more
Terrible experience. I returned an item with tracked shipping as requested — this cost me money out of pocket. Weeks later, still no refund. Customer service keeps sending the same templated responses... See more
Company details
Written by the company
NAKED Underwear, marque de lingerie audacieuse pour femme.
Contact info
3.1
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It‘s an absolute scam
It‘s an absolute scam. The lingerie doesn’t look like it is advertised on their homepage, the fabric is cheap, even the embroidery isn’t the same as in the pictures. The lingerie is made in China, so the brand has as much in common with french lingerie as a bag of rice. Don’t buy it, it’s absolutely not worth it!
18 July 2024
Unprompted review
The Helpdesk answers very fast and they…
The Helpdesk answers very fast and they are really trying to help. Very good customer service
22 October 2024
Unprompted review
Reply from Naked Underwear
Thank you very much for your feedback.
We are delighted to hear that our customer service team met your expectations! The entire team prides itself on being responsive and providing the best possible support to our customers.
Your message means a lot to us and encourages us to keep up the good work.
We look forward to assisting you again very soon!
Best regards,
Bad customer service
Placed the order on 16.8.24 and still haven’t received anything. Contacted the company per mail and per Instagram but no answer!!! Today is already 19.9.24!!!!
19 September 2024
Unprompted review
It's a scam
My original order had a set where one of the items arrived with a ripped seam which made it completely unwearable.
After a long back and forth I recieved a new set. The items in the new set were different than the original and also a different size.
After a lot of emails and discussion I agreed to getting a 70% voucher for the store.
I then looked up the website to try and find another item I like, but now the shop is not available and the site seems to have been taken offline.
do not order here, it is a scam. The items may look nice, but the quality is poor and it is not the french luxury quality you would expect.
16 August 2024
Unprompted review
Waiting for missing item and refund
I ordered three items, one of which I never received and one which I returned. So far, 3 months after order, I still did not receive the third item or the refund of my returned item. I am in discussion with them, and I hope they can resolve this problem and wait for the item that I never received.
24 April 2024
Unprompted review
I didn't know this brand yet but I…
I didn't know this brand yet but I decided to buy some anyway when I saw the good reviews and I wasn't mistaken.
Good quality, product conforms and I recommend also to others!
27 July 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your trust and for your positive feedback! We are delighted to hear that your first experience with our brand met your expectations.
We are very pleased to know that you are fully satisfied with the quality and performance of the product, and that you would recommend it to others.
We look forward to serving you again very soon.
Delivery and free items from two…
Delivery and free items from two lingerie purchases. Good quality and good advice from Manon.
20 July 2024
Unprompted review
Reply from Naked Underwear
Thank you so much for your feedback! We’re delighted that the quality of our products and Manon’s advice met your expectations.
We’re also glad that our delivery service helped make your experience even more enjoyable.
We look forward to serving you again very soon.
My order was exactly what I had…
My order was exactly what I had imagined and expected. Finished with care and comfortable to wear, I'm 100% satisfied
25 July 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We’re delighted to hear that your order met your expectations perfectly and that you’re completely satisfied with it.
We’re very pleased that you’re satisfied with the quality and comfort of our products.
We look forward to serving you again very soon.
Durable and beautiful lingerie
Durable and beautiful lingerie, I already own several models ordered from NAKED and I validate that the quality of their products are top 💯
19 July 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your loyalty and for this wonderful feedback! We’re delighted to hear that our products have stood the test of time and that you’re completely satisfied with their quality.
Your trust and your recommendation mean a lot to us and motivate us to continue offering products that meet your expectations.
We look forward to serving you again very soon.
I highly recommend NAKED
I highly recommend NAKED, Lisa is a good advisor, top support and their products are top of the range.
16 July 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your excellent feedback.
We’re delighted that your experience with NAKED met your expectations and that you’re satisfied with the quality of our products.
A big thank you also for mentioning Lisa—she’ll be very happy to receive your message. We’re glad she was able to provide you with the best possible service.
We really appreciate your recommendation!
We look forward to welcoming you back to NAKED very soon!
Best regards,
NAKED Underwear
The experience with this store was…
The experience with this store was pleasant, the deadline was respected and the gift was delivered at the right time as I had specified, thank you all very much 🙌
13 July 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback.
We’re delighted to hear that you had a positive experience and that both the delivery and our adherence to your requested delivery date met your expectations.
We’re very pleased that you’re satisfied, and we hope to serve you again very soon at NAKED.
Best regards,
NAKED Underwear
In case you want to make a return you…
In case you want to make a return you won't see any money back. The only thing you can expect is a gift card for next purchase. It's a scam and not in compliance with EU regulations. Besides that quality is bad and it's not worth the money at all
16 July 2024
Unprompted review
The originality and quality of…
The originality and quality of "Distance" four-piece set is top-notch, delivery time respected and customer service attentive.
12 July 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback.
We are delighted to hear that you were completely satisfied with the “Distance” gift set, both for its originality and its quality. We are also pleased that our timely delivery and responsive customer service met your expectations.
Your satisfaction is very important to us, and we are delighted to receive your message.
We look forward to serving you again very soon at NAKED.
Best regards,
NAKED Underwear
Delivery was fast and the product well…
Delivery was fast and the product well packaged, the choice is impressive and the items are all really beautiful!
10 July 2024
Unprompted review
Reply from Naked Underwear
Thank you so much for your feedback we really appreciate it! We’re thrilled that the delivery was fast and that the packaging met your expectations.
It’s also a real pleasure to know that you like our products so much, both in terms of selection and design.
We look forward to serving you again very soon.
A great choice of products and quality…
A great choice of products and quality to match.
My Jolye set is comfortable and very attractive.
6 July 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted to hear that our selection and the quality of our products have met your expectations.
We are also pleased that the item provides you with comfort and elegance.
We look forward to serving you again very soon.
I bought a four piece lingerie set with…
I bought a four piece lingerie set with thigh loop Adagio and it's just perfect, sexy and elegant, it was a sensation!
9 July 2024
Unprompted review
Reply from Naked Underwear
Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the article and that it made quite an impression.
It’s a real pleasure for us to know that it perfectly combines elegance with a touch of allure.
We look forward to serving you again very soon.
Very good order management and…
Very good order management and responsiveness, no problems encountered and parcel received in good condition.
10 July 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your feedback—we really appreciate it!
We’re delighted to hear that everything went smoothly with your order and that your package arrived in perfect condition. We also really appreciate your satisfaction with our responsiveness.
Thank you for your trust and your recommendation—it means a lot to us. We hope to see you again very soon!
Very comfortable fabric
Very comfortable fabric, excellent finish, I appreciate the fact that the little details are placed as in the photos.
9 July 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you appreciate the quality of the fabric, the craftsmanship, and the attention to detail. This is something we take very seriously, and we’re delighted to know that it perfectly meets your expectations.
Thank you for your trust, and we look forward to seeing you again soon!
The size I chose was perfect for me and…
The size I chose was perfect for me and he item fits well. Sincerely, this is a high quality lingerie set.
6 July 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your feedback!
We’re delighted to hear that the size fits you perfectly and that you like the item so much. It means a lot to us to know that you appreciate the quality of our lingerie.
Thank you for your trust, and we hope to see you again very soon!
the swimsuit is pretty with the gold…
the swimsuit is pretty with the gold chain included, and I'm satisfied with my purchase from this online store
4 July 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your feedback—we really appreciate it. We’re delighted to hear that you like the item and that you’re completely satisfied with your purchase.
Your trust means a lot to us, and it’s a real pleasure to be part of your experience.
We look forward to seeing you again very soon.
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