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The Nadine West company has truly helped me refresh my wardrobe. I’ve always had a hard time finding clothes that fit my age range that are stylish yet affordable. Having a personal assistant who offe... See more
Company replied
NW has an excellent mix of pieces that are always comfortable and stylish without breaking your budget! Some of the other clothing subscription services will take your breath away with their prices an... See more
Company replied
Loved the last order I received. Of course I am unable to purchase very much but I loved the tops I have purchased. So far I have been pleased with the quality of my clothes and the prices are reason... See more
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Company details
About Nadine West
Written by the company
Nadine West offers a fun and convenient personal styling service that delivers hand-selected pieces directly to your door.
We curate a personalized selection of affordable fashion that fits seamlessly into your wardrobe, allowing you to try on styles in the comfort of your own home without the obligation to buy.
Members pay a $17.99 styling fee, which is credited towards pieces kept. Our signature pink packages and easy return process make fashion stress-free and enjoyable.
We aim to provide an exciting, stylish experience for women of all shapes and sizes, empowering them to feel confident and look great every day.
Discover Your Style with Nadine West
Contact info
West Martin Luther King Junior Boulevard 512, 78701, Austin, United States
- rs@nadinewest.helpscoutapp.com
- nadinewest.com
3.6
Average
820 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem Resolution
You are willing to work with me when there's problem with payment or orders.
20 November 2024
Reply from Nadine West
Thank you for your kind words, Sandra! 💕 We’re so glad to hear that you feel supported when any issues arise. We’re always here to help and make sure your experience is as smooth as possible! 🌟 Your satisfaction means everything to us! 😊
Comfort Shopping
Well....i like clothes shopping and i hate going out in public these days with the way people are acting and portraying themselves makes me sick i wanna barf. I like that this bag can come once or twice a month and i can pick or choose all and pay and im done all from the comfort of my home and not having to deal with all that crap out there just isnt safe anymore, so thank you for giving me a diiferent way to shop and for a great thank you to my stylist she gets me!! Kudos keep doing what ya all do best cuz you doing a great job.
15 November 2024
Reply from Nadine West
Thank you so much for your heartfelt feedback, Michelle! 💕 We’re thrilled to provide a shopping experience that makes you feel safe and comfortable from home. 🏡✨ We’re so happy to hear your stylist is hitting the mark and truly understands your style. Your support means the world to us, and we’re grateful for the opportunity to serve you. 🌟 Kudos to you for sharing your thoughts, and we’ll keep doing our best! 😊🛍️
Need Longer time options
I like the company, I like the customer service. I wish there was a way to pause my subscription without emailing. I also think it would be beneficial if we could extend to getting clothes every 6 weeks or even every 2 months. Getting new clothes once a month is often too fast and too expensive for me, so I end up pausing my subscription often.
22 November 2024
Reply from Nadine West
Thank you for your thoughtful feedback, Shannon! 💕 We're so glad you enjoy our company and customer service—it means a lot! 🌟 We hear you on wanting a more flexible subscription schedule, and we’ll share your suggestion with our team. Your input helps us grow and better meet your needs. 😊🛍️
Great variety and great customer service as well
You send a variety of clothes and accessories to choose from some times they are out of my comfort zone but I have kept a few items i didn't think I would ever wear but did and received a lot of complements
21 November 2024
Reply from Nadine West
Thank you for sharing this, Sheila! 💕 We’re thrilled to hear that you’ve stepped out of your comfort zone and found some unexpected favorites! 🌟 It’s wonderful to know our pieces brought you compliments. 😊🛍️
Always super friendly
Always super friendly, accommodating and get back to you quickly!
1 September 2024
Reply from Nadine West
Thank you for your sweet words, Kimberly! 💕 We’re so happy to hear you’ve had a great experience with our team. Friendly and quick service is what we strive for! 🌟✨
I always keep something!
I love the different style and not having to leave my house to try stuff on
22 November 2024
Reply from Nadine West
Thank you for your lovely feedback! 💕 We're so glad you enjoy the unique styles and the convenience of trying everything on at home. 🏡✨ Your support means so much to us! 🌟
Always so easy to return and one time I…
Always so easy to return and one time I was slow getting it back in the mail and was given a reminder email to extend the time so that I didn't get charged for the whole bag. I recommend you guys to everyone.
25 October 2024
Reply from Nadine West
Thank you so much for your kind words, Leatha! 💕 We’re thrilled to hear you’ve had a great experience with our return process and that we could help out with the extension. 🛍️ Your recommendation means the world to us—thank you for spreading the love! 🌟
I like the variety of clothing that is…comfortable and classy
I like the variety of clothing that is sent. My only concern is that of the jeans. I am a Judy Blue lover and I wish there was an option like that. The jewelry is also things that I like. The freebies are appreciated and throughly enjoyed
22 November 2024
Reply from Nadine West
Thank you for your feedback, Elsa! 💕 We're so glad you enjoy the variety of clothing and jewelry we send, as well as the freebies! 🎁 We hear you on the jeans—your love for Judy Blue is noted, and we’ll share this with our team. 👖 Your input helps us improve, and we truly appreciate you being part of our Nadine West family! 🌟
They are easy to work with and very…
They are easy to work with and very accomodating. They are excellent
professional shoppers.
22 November 2024
Reply from Nadine West
Thank you so much for your kind words, Elisabeth! 💕 We're thrilled to hear that you find us easy to work with and appreciate our shopping selections. 🛍️ Your support means the world to us! 🌟
The clothes seem like product over runs…
The clothes seem like product over runs or an after thought. It is Thanksgiving and you are sending me summer dresses. None of it was attractive or useful. I still love getting my pink package but the last few months have been disappointing.
22 November 2024
Reply from Nadine West
Thank you for your feedback, Freya! We're sorry to hear the recent selections missed the mark. We're always striving to improve and would love to better match your preferences. 🌟 Please update your style profile or reach out to us so we can make it right. 💌 We appreciate you being part of the Nadine West family! 🛍️
I love that I get to choose what I want…
I love that I get to choose what I want to keep and send back what I don't. They have chosen clothing that I would not normally choose. I have a hard time shopping and making up my mind. Nadine does it well with smaller shipments. And shipping it back is a breeze.
22 November 2024
Reply from Nadine West
Dear Maryanne,
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that you’re loving your Nadine West experience.
We’re glad our service makes shopping easier and more enjoyable for you, especially with curated styles that bring a fresh perspective to your wardrobe. It’s wonderful to know that our hassle-free return process and smaller shipments work well for you—it’s all designed to make your experience seamless and fun!
Your kind words inspire us to keep improving and delivering styles that you’ll love. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Thank you for being a valued part of the Nadine West family!
Room for improvement
I keep getting the same basic things. I don’t need 15 pairs of jean leggings or black slacks just because I kept one or two earlier. Pay more attention to what’s being returned and try another avenue. Things lately are poor quality and some are just downright “grandma ugly!” If things don’t improve i will be discontinuing my subscription as it more frustrating than fun. I am also getting clothes that are not even my size . Twice now x large pants which are huge. I’m not typically a complainer but the stylist needs to pay attention to profile rather than just throw crap in a bag. Also, since I haven’t kept a whole lot of the ugly stuff sent now the amount sent is less. Like punishment for not keeping crap!
22 November 2024
Reply from Nadine West
Hi Sally,
Thank you for bringing this to our attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We sent you an email to address your concerns.
Thank you for your patience. We're here for you anytime! ❤️
The style hasn’t been for me
The style hasn’t been for me! I only wear leggings and pretty shirts. I don’t wear dresses at all.I love scarves and hair accessories but I’m just not seeing much in my last few shipments. I’m thinking about canceling because I’m paying for shipping and not feeling it’s really worth the hassle of just shipping clothes back & forth!
Thanks for trying,
Aimee Furlon
16 November 2024
Reply from Nadine West
Hi Aimee,
Thank you for bringing this to our attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We've sent you an email to address your concerns.
Thank you for your patience. We're here for you anytime! ❤️
Builds my confidence in myself in a new appearance I wouldn't of thought of....
I honestly love that I try clothing that I normally would not pick out in the store just to find out that I actually love it on me! You get me to try new things, a new style, a new me!!
22 November 2024
Reply from Nadine West
Hi Michele,
Thank you so much for your positive review! We're thrilled to hear that we've helped you discover new styles and step out of your comfort zone—it’s what we love to do! Knowing that you're embracing a "new you" through our selections truly makes our day.
We can’t wait to send you even more pieces that surprise and delight you. Thank you for being a part of the Nadine West family!
Warmly,
Nadine West Team
Good choices!!
I really enjoy the choices in clothes they pick out for me each month. They also have terrific customer service support.
21 November 2024
Reply from Nadine West
Hi Kelli,
Thank you so much for your wonderful review! We're thrilled to hear that you're loving the clothing choices we select for you and that our customer service has been a great support. Feedback like yours truly motivates us to keep providing the best experience possible.
We’re excited to continue styling you and making each shipment even better! If there’s ever anything you’d like to share with us about your preferences, feel free to let us know—we’re always here to help.
Warmly,
Nadine West Team
I have asked for you NOT to send…
I have asked for you NOT to send anymore black pants and I am not getting anything that I have liked at all lately
21 November 2024
Reply from Nadine West
Hi Francey,
Thank you for posting a review and we’re so sorry that your experience did not match your expectations. We would like the opportunity to investigate your feedback further. I've sent you an email to address your concerns.
Again, thank you for taking the time to review our business!
Happy with my pink bags!
I am constantly surprised and pleased with the customer service. I love that it's personable and that it's not an automated thing responding. All y'all are awesome and I'm grateful that you work so hard to make sure we are happy with our pink bags!
18 November 2024
Reply from Nadine West
Hello Sylver,
Thank you so much for your wonderful review! We're thrilled to hear that you've had a positive experience with our customer service. It's our goal to make each interaction personal and meaningful, so we're so glad that you felt that in your communication with us. Your kind words truly mean a lot to our team!
We’re grateful for your continued support and are happy to know that you're pleased with your pink bags. We’ll continue to work hard to make sure you’re always happy with your selections.
If you ever need anything or have any suggestions for us, please don’t hesitate to reach out. We’re always here to help!
Thank you again for your feedback, and we look forward to serving you again soon!
The clothes you sent are not really…
The clothes you sent are not really particularly what I care for and they come too often. I think you should have further part-time points than that I’m not that disappointed by you guys.
21 November 2024
Reply from Nadine West
Hello Dawn,
Thank you for sharing your feedback with us. We're sorry to hear that the clothes you've received don't meet your preferences and that the frequency of shipments isn't to your liking. We want to ensure that your experience with us is a positive one, so we'd be happy to work with you to address your concerns.
We’ll be reaching out to you via email shortly to resolve this matter and find a solution that better suits your needs. Your satisfaction is important to us, and we appreciate the opportunity to improve your experience.
Great product and would recommend to anyone.
I have nothing bad to say about the company. I just don't need any more clothes. Thank you for accepting my termination of subscription to Nadine West.
13 November 2024
Reply from Nadine West
Hello Ann,
Thank you so much for your kind words and for being a valued member of Nadine West! I have carefully reviewed your account and looks like it's currently paused until February 2025.
Rest assured though that the discount will be applied to your next shipment!
Should anything else arise, feel free to let us know and we're always here to help.
Reply from Nadine West
Hello Jacqueline,
Thank you so much for your kind review! We're thrilled to hear that you love the products and enjoy the convenience of having them delivered straight to your door. Your satisfaction is very important to us.
If there's anything else we can do to make your experience even better or if you have any suggestions, please don't hesitate to let us know. We're always happy to assist and ensure that you continue to have a wonderful experience with us.
Thank you again for your feedback, and we look forward to serving you again soon!
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