What is going on with this company??? I have been trying to get in touch with them for the past few months. None of my emails are.being returned! I don't even get the automated message acknowledging I... See more
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The Nadine West company has truly helped me refresh my wardrobe. I’ve always had a hard time finding clothes that fit my age range that are stylish yet affordable. Having a personal assistant who offe... See more
Company replied
NW has an excellent mix of pieces that are always comfortable and stylish without breaking your budget! Some of the other clothing subscription services will take your breath away with their prices an... See more
Company replied
Loved the last order I received. Of course I am unable to purchase very much but I loved the tops I have purchased. So far I have been pleased with the quality of my clothes and the prices are reason... See more
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Company details
About Nadine West
Written by the company
Nadine West offers a fun and convenient personal styling service that delivers hand-selected pieces directly to your door.
We curate a personalized selection of affordable fashion that fits seamlessly into your wardrobe, allowing you to try on styles in the comfort of your own home without the obligation to buy.
Members pay a $17.99 styling fee, which is credited towards pieces kept. Our signature pink packages and easy return process make fashion stress-free and enjoyable.
We aim to provide an exciting, stylish experience for women of all shapes and sizes, empowering them to feel confident and look great every day.
Discover Your Style with Nadine West
Contact info
West Martin Luther King Junior Boulevard 512, 78701, Austin, United States
- rs@nadinewest.helpscoutapp.com
- nadinewest.com
3.6
Average
820 reviews
Hasn’t replied to negative reviews
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Reply from Nadine West
Thank you for your feedback, Jackie! 💕 We’re glad to hear you’re receiving your shipments regularly. If you ever want to adjust the frequency or preferences, feel free to let us know. We’re always here to make sure your experience is just right! 😊
I can ask for extensions and they are…
I can ask for extensions and they are granted, without a hassel. They keep you updated when a mailing is missed, and just easy to deal with.
6 November 2024
Reply from Nadine West
Thank you for your great feedback! 💕 We’re so happy to hear that you appreciate the easy extensions, clear updates, and hassle-free experience. 😊 We’re here to make everything as smooth as possible, and we’re glad you’ve had such a positive experience with us! 🌟
Nice clothes
Nice clothes, easy to return items not wanted. Prompt responses from customer service when needed
22 November 2024
Reply from Nadine West
Thank you for your feedback! 💕 We’re so glad to hear you’re happy with the clothes, the easy returns, and the prompt responses from our customer service team. 😊 We’re here to make your experience as seamless as possible and appreciate your support! 🌟
The clothes are great.
22 November 2024
Reply from Nadine West
Thank you for your feedback, Marcy! 💕 We’re so glad to hear you’re enjoying the clothes! 😊 We’re always here to bring you more great styles, and we appreciate your support! 🌟
I love Nadine west
I love Nadine west. Always super helpful and always very understanding the clothing is also great and the pricing is great as well
22 November 2024
Reply from Nadine West
Thank you for your kind words! 💕 We’re so happy to hear you love Nadine West and that our team has been helpful and understanding. 😊 We’re also thrilled that you’re enjoying the clothing and the pricing! Your satisfaction means the world to us, and we’re here to keep delivering great experiences for you! 🌟
100% Satisfaction
Top notch customer service and amazing pieces to choose from! I even have two purses from different shipments!
22 November 2024
Reply from Nadine West
Thank you so much for your wonderful feedback, Aubrey! 💕 We’re thrilled to hear that you’re loving the customer service and the amazing pieces you’ve received, including your two fabulous purses! 👜✨ Your support means the world to us, and we can’t wait to continue curating great selections for you! 🌟
Quick Customer Service
Response time is better than expected. Usually same day... and they are flexible about extending return dates if you ask prior to the due date.
18 November 2024
Reply from Nadine West
Thank you for your great feedback! 💕 We’re so glad to hear that our response time has exceeded your expectations and that you’ve appreciated the flexibility with return dates. 🌟 We’re here to make your experience as smooth as possible, and your satisfaction means everything to us! 😊
Nadine West is like having a trusted friend choosing your outfits!
NW is a great customer oriented clothing provider. I receive beautiful outfits in the mail...and can return any pieces that I'm not fond of. If you reach out to them ...you get a reply almost immediately. I am very very happy with Nadine West and to April and Jaimee and all the staff that pick out such gorgeous outfits for me!!
21 November 2024
Reply from Nadine West
Thank you so much for your kind words, Sharon! 💕 We’re thrilled to hear that you’re enjoying the outfits and our customer service. A huge shoutout to April, Jaimee, and the entire team for curating your gorgeous selections! 🌟 Your happiness is our top priority, and we truly appreciate your support. 😊🛍️
I only use name brand handbags
I only use name brand handbags, so please do not send those to me. Also I really only can wear gold earrings so I most likely won’t keep earrings unless their is a deal with it as I am allergic to most metals. I am also looking for more work pieces or more jeans….you guys sent me a pair of jeans with a $99 deal once and those fit me perfectly but it was outside of any of the shipment that is here.
22 November 2024
Reply from Nadine West
Thank you for sharing your preferences with us, Holli! 💕 We’ll make sure to avoid sending non-name brand handbags and focus more on gold earrings for your future shipments. Additionally, we’ll keep in mind your interest in work pieces and jeans. We’re so glad the jeans we sent previously fit perfectly, and we’ll do our best to include more options like that! Your input is incredibly helpful in curating the best selections for you. 🌟
Overall, worth giving a shot
The styles and sizes are kind of a hit or miss.....I've had some deliveries that were amazing and some where it seemed the only things I got were things I said I didn't like. Prices are generally ok, they do tend to be a bit expensive sometimes (seriously, $30 shirt or ONE pair of $15 socks?). I've gotten a bunch of super cute things, sent back some super cute stuff due to cost, but all in all it's a good company with really good customer service.
6 November 2024
Reply from Nadine West
Thank you for your honest feedback! 💕 We’re so glad to hear that you've received some amazing items, and we completely understand how it can be a hit or miss sometimes. We always strive to send you selections that match your preferences, and your input helps us improve. Regarding pricing, we appreciate you sharing your thoughts, and we’ll take that into consideration as we continue to refine our offerings. We’re thrilled you’ve had positive experiences with our customer service, and we’ll keep working to make your shopping experience even better! 🌟
Great follow up
Went to the length to find specific details about my order and provided quick response to issue. Also followed up to verify all items were handled.
18 November 2024
Reply from Nadine West
Thank you for your thoughtful feedback! 💕 We're so glad to hear that our team was able to assist you promptly and provide the support you needed. Your satisfaction is our top priority, and we’re always here to make sure everything is handled to your liking. 😊🌟
Outdated
Most clothes items I get are very out of style and I wouldn’t ever wear. This is why I stopped my subscription before and I thought it would be better the second time.
20 November 2024
Reply from Nadine West
Thank you for sharing your feedback, and we’re sorry to hear that the items you’ve received haven’t met your expectations, Adrienne. We completely understand how important it is to get clothes that align with your style. If you decide to continue with us, we’d love to get more specific details about your preferences so we can improve your future selections. Your satisfaction is our priority, and we appreciate you giving us another try. Please don’t hesitate to reach out if you'd like to share more about what you're looking for! 🌟
Mixed review
I like that some of the items push my idea of what I can wear. I like less that many pieces are the same style repeated in other color waves or repeats over time. I don't think my comments about items returned is necessarily weighed in the next shipment.
21 November 2024
Reply from Nadine West
Thank you for your thoughtful feedback, Julie! We’re so glad to hear that some of the items are pushing you to try new styles! We understand your concern about repeated pieces and want to ensure your shipments stay fresh and exciting. Your feedback is valuable, and we’ll work on better incorporating your preferences into future shipments. Thank you for helping us improve! 🌟
Consistent good service
22 November 2024
Reply from Nadine West
Thank you so much for your kind words, Jennifer! 💕 We’re thrilled to hear you’ve had consistent good experiences with us. Your support means the world to us, and we’re here to continue providing excellent service! 🌟😊
Horrible company to deal with
Horrible company to deal with. The clothing is of very poor quality and is overpriced. They pay no attention to your preferences. They send whatever they want even if it’s inappropriate for your age, body type, the season, etc. The return window is short, they will never issue a refund, no matter the circumstances. Don’t deal with this company.
10 May 2024
Reply from Nadine West
Thank you for sharing your feedback. We’re truly sorry to hear that your experience hasn’t met your expectations. Your satisfaction is very important to us, and we take all concerns seriously. We’d love the opportunity to make things right. We have reached out via email to address the issues you’ve raised. Your input helps us improve, and we appreciate your honesty.
Great Service- Super clothes!
Love the new scaled down packages, still quality products but without being too much!
21 October 2024
Reply from Nadine West
Thank you for your great feedback, Ann! 💕 We’re so happy to hear you love the new scaled-down packages and that they still meet your expectations for quality. 🌟 We’re always working to make sure you get the best experience, and your support means so much to us! 😊
Shipments need to be more flexible
Like the clothes and ease of trying on and returning. But it’s just too frequent! I wish we could say how often. I’d select quarterly. Instead now I have to pause my account for 90 days each time I get a shipment.
22 November 2024
Reply from Nadine West
Thank you for your feedback, DeAnn! We’re so glad to hear you like the clothes and the ease of trying them on and returning. 😊 We totally understand your concern about the frequency of shipments, and we’ll share your suggestion for more flexible scheduling options with our team. Your input helps us improve, and we appreciate you being part of the Nadine West family! 🌟
LOVE THIS
Love getting my shipments and picking out something to keep. Sometimes there are several things that I really like and prices are very reasonable.
22 November 2024
Reply from Nadine West
Thank you so much for your wonderful feedback, Erica! 💕 We’re thrilled to hear that you love receiving your shipments and that you find great pieces to keep! 🛍️ We’re also happy the prices are working for you. Your support means a lot to us! 🌟
Reply from Nadine West
Thank you for your feedback, Cynthia! We appreciate your desire for more variety, and we’re always working to expand our selection. Your input helps us curate better options for you, and we’ll keep that in mind as we improve. 🌟😊
Great Customer Service
I like how they respond quickly to emails and efficiently try to resolve any issues I have! I wish the packages would contain some outfits rather than individual pieces.
22 November 2024
Reply from Nadine West
Thank you for your kind words, Lisa! 💕 We’re so glad to hear that our team is quick to respond and resolve any issues you’ve had. 😊 We appreciate your suggestion about including outfits rather than individual pieces and will definitely take that into consideration for future shipments. Your feedback means a lot to us! 🌟
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