So convenient. All I need is accessible via the app, I even could download a RIB document to proof that I am the account holder which is needed for Luxemburgish and French authorities. I also love tha... See more
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Super easy to open the account online and use it, have had no problems so far. I personally like the fact that you can organize everything online, but if you need a local Bank office then I would sugg... See more
Dear N26 Customer Service Team, I hope you are well. I am writing to follow up on my previous email regarding my case, as I have not yet received a response. As explained earlier,... See more
Company replied
In last 30 years I have been the client of 5 main stream banks. The first one cheated me on interest the others have been only 1 bank in reality because of mergers and takeovers and it has never becom... See more
Company details
Written by the company
N26 exists to make your life easier. Stay on top of your finances and make the most of your money with real-time banking and innovative features—all with just a few taps on your smartphone. Open your bank account in less than 8 minutes! Easy, secure, 100% mobile.
Contact info
Voltairestraße 8,, 10179, Berlin, Germany
- +49 30 364 286 880
- support@n26.com
- n26.com
Replied to 92% of negative reviews
Typically replies within 1 week
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Excellent customer service and…
Excellent customer service, intuitive platform.
Lovely Web bank.❤️
I highly recommend N26
I highly recommend N26, I have been banking with them for a little over a year and they have exceeded my expectations. Excellent app, and customer support!
GDPR request submitted on 18 March 2026…
GDPR request submitted on 18 March 2026 under reference 5VJ8HQQR8K. The legal deadline expired on 17 April 2026, but N26 still did not provide the requested account statements.
Instead, more than 10 different support agents repeatedly sent the same template responses, requested documents that had already been submitted and created multiple complaint numbers instead of resolving the case.
After the deadline expired, a new employee suddenly claimed that my previously accepted document was “not sufficient”, although this had never been raised before.
At this point, N26 appears to be delaying the request rather than processing it.

Reply from N26
Super easy to open the account online…
Super easy to open the account online and use it, have had no problems so far. I personally like the fact that you can organize everything online, but if you need a local Bank office then I would suggest looking for another Bank.
Love N26 and the financial products
Love N26 and the financial products. Especially the spaces feature and the Metal card
I have been using N26 for 2 months
I have been using N26 for 2 months. So far, opening the account was simple, the app is intuitive, and I have had no problems with basic operations. It is still too early to evaluate it in the long term, but my initial experience has been positive.
Bank N26 have everything I need
Bank N26 have everything I need - my everyday bank, my holiday bank, my digital money, my free cash, my crypto, my ETFs, my instalments, my loans, my everything 💪🏻
Great experience with this bank
Great experience with this bank. Friendly staff, fast service, and easy-to-use online banking. Highly recommended
They closed my account for no reason
They closed my account for no reason. Now I am asking for them to check the account balance and send me bank statement of November, 2025, but they have been working for this 2 months already.
I have submited their form 4 times and still did not receive anything!

Reply from N26
N26 is a leading German digital bank…
N26 is a leading German digital bank offering banking services via smartphone app, with a full European banking license. It offers free accounts, Mastercard debit cards, zero commissions on currency conversions and free withdrawals (up to a certain amount) in euros. The account opening process is 100% online.
Ease to use
Ease to use, transparent fast and smooth with no hidden charges
no unnecessary costs
no unnecessary costs, well-functioning application, easy to get in touch.
The app simply terrible
The app simply terrible.
Searches doesn't work, the flows for sending money and adding contacts and confusing and brittle.
Automations are very basic and hard to set
It's a torture if you need to search for history data.
It's really terrible. It's hard to believe that there's a product team working on that.
The web version is useless.

Reply from N26
withdrawal fraud in atm
tried a withdrawal in bbva atm.. no money came out but account charged. Customer support makes me lose my time telling me to contact bbva, but turns put that N26 is holding my money and I have to wait 12 days before I can open a dispute. So n26 dispose of my 1000eur for free during 12 days and I need to beg to get back what is mine.
AVOID N26

Reply from N26
Worst customer service
This is the worst bank I've ever seen, and this is coming from someone who has dealt with french bureaucracy as a foreigner. The requisite to work there must be to be highly incompetent and illiterate because there's no way they're actually reading what we send them.

Reply from N26
Rejected due to „legal reasons“
After ticking all the requirements, I got rejected due to „legal reasons“ without telling much about it. I have local regular bank so not sure what that means. Customer service is also rude, he cut the chat in the middle of conversation. Avoid at all cost.

Reply from N26
It is an easy app to navigate
It is an easy app to navigate. Never had of many years a technical issue.
Great app
Great app, easy to transfer money to N26.
Never had any problems.
Would prefer more free take out of money on a money machine
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