I don't Write reviews normally. However, I have had fantastic support from ZELLER especially from Sam, Luigi and May. I have used other systems and transitioning now but ZELLER exceeds both in Tech Su... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more
Company replied
Zeller has saved me hundreds of dollars already with their products since I signed up. so many great products! By using the Zeller app instead of a physical terminal, there is no need for physica... See more
Really easy to setup for my construction business. Easy to get payments from clients onsite on my phone or the terminal that I keep in the car. I want to thank Julian Boscoe especially, he helped me f... See more
Company replied
Company details
- Eftpos Equipment Supplier
- Accounting Software Company
- Alternative Financial Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.
Contact info
3000, Melbourne, Australia
- 1800 935 537
- support@myzeller.com
- myzeller.com
4.0
Great
264 reviews
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jared Strike WA state manager made the…
Jared Strike WA state manager made the entire process easy.
Clear concise instructions, easy to set up and use.
Great rate and a genuine desire to be part of our journey.
Zeller applications available at every step and a 24 hour support.
Linked straight to my own bank or a Zeller account money could be accepted day 1. Well done guys
12 February 2026
Unprompted review
Reply from Zeller
Hi Milton,
We appreciate you sharing your feedback, and are glad to hear that your experience getting Zeller set up in your business has been so smooth!
Thank you for choosing Zeller, and if there’s ever anything additional we can do to better support you or improve your experience do not hesitate to reach out to our local team at feedback@myzeller.com.
Team Zeller
Really easy to setup for my….
Really easy to setup for my construction business. Easy to get payments from clients onsite on my phone or the terminal that I keep in the car. I want to thank Julian Boscoe especially, he helped me from the beginning and all the way through the processes for getting the setup done to sending through the terminal to my address. Couldn’t have been happier with his service. Top guy :)
10 February 2026
Unprompted review
Reply from Zeller
Hi Raymon,
Thank you for sharing your review, and we’re glad to hear that your experience working with Zeller and Julian has been positive so far!
We appreciate you choosing Zeller for your business!
Team Zeller
I don't Write reviews normally
I don't Write reviews normally. However, I have had fantastic support from ZELLER especially from Sam, Luigi and May. I have used other systems and transitioning now but ZELLER exceeds both in Tech Support and Customer service. They have gone above and beyond if helping us to support our business. a big thank-you!!!
5 January 2026
Unprompted review
Reply from Zeller
Hi AB,
Thank you for sharing your kind words, and we agree — Sam, Luigi, and May are fantastic members of the team to be supported by!
We appreciate you choosing Zeller to support your business.
Team Zeller
Excellent customer service
So quick & easy to talk to the customer service!! All my questions are answered & friendly, helpful staff. Im very happy with zeller 💃🏼
15 January 2026
Unprompted review
Reply from Zeller
Hi Chelsey,
Thank you for sharing your review!
Our team works 24/7 to support our customers, and we’re happy to hear that your experience getting in touch exceeded your expectations.
If there’s ever anything we can do to improve your experience, or features you’d like to see added to your Zeller Account, don’t hesitate to reach out to us at feedback@myzeller.com.
Team Zeller
If I could leave zero stars I would
If I could leave zero stars I would. Terrible customer service. Holding money from small business and refusing to give it back. Never seem to be able to speak to someone who actually speaks fluent English. Cancels your business eftpos terminal with no notice. Avoid at all costs!
17 December 2025
Unprompted review
Reply from Zeller
Hi there,
Thank you for sharing your feedback, and we’re disappointed to hear that your more recent experience with Zeller was not at the same level was your earlier days.
In order to maintain the security of your Zeller Account, and that of your cardholders, on rare occasions our transaction monitoring team may place a hold on a transaction in your account and ask you for additional information to help us verify that it is legitimate. We understand that this may cause some disruption to your business, and apologise for any inconvenience caused.
We’d love the opportunity to connect with you and discuss further, if you’re open to it? Please reach out to our local team at feedback@myzeller.com if you’re open to us finding time to connect over the phone.
Team Zeller
They takes your money longer
They taking too long, more than 24 hours to withdraw your money for first time, I had to pay to someone for settlement property but zeller took so long and my settlement was rejected, not happy at all and try to use Square or Tyro or now big banks can give you cheaper and better portable Eftposs machine with good services.
15 December 2025
Unprompted review
Reply from Zeller
Hello there,
Thank you for sharing your experience, and we’re sad to hear that our first time using Zeller did not meet your expectations.
In order to maintain the security of our platform, and protect our merchants and their cardholders, in rare occurrences your first withdrawal from Zeller may have a short delay. We’ve reviewed your account and can confirm that your transfer has since been processed — and all future transfers processed from your Zeller Account will be instant.
We’d also love the opportunity to ensure you’re set up with Zeller EFTPOS hardware, and at the best possible rate — we are confident we can give you a better deal than what you’d get with the traditional banks! If you’re interested in discussing that further, please reach out to our local team at sales@myzeller.com and we’ll support you through the process.
Team Zeller
Bunch of thieves
Bunch of thieves!
I’ve a had a Zeller account for over 6 months. Get my customer to pay me on Zeller. They want to verify my account and refuse to release the funds or refund my customer. I’ve called emailed and nothing for over 4 weeks. How is it that these types still operate????
12 December 2025
Unprompted review
Reply from Zeller
Hi Carlos,
Thank you for sharing your experience, and we apologise that your experience with Zeller didn’t meet your expectations. We take customer feedback incredibly seriously, and appreciate you taking the time to share this with us.
On rare occasions, our team may be required to verify irregular transactions processed with Zeller in order to protect our merchants, and their cardholders, from fraud and scams. To enable you with more payment options that will automatically verify these types of irregular transactions, Zeller also offers a range of other products — such as Zeller Invoices and Payments Links — with built in features that will automatically verify transactions with the cardholder via 3D Secure. You can read more about 3D Secure here: https://support.myzeller.com/3d-secure
We understand that your funds have been released to you already, and that our team has been in touch to support you through this process.
If you’d like to share any additional feedback about your experience feel free to reach out to our local team directly at feedback@myzeller.com.
Best tap to pay service for small…
Best tap to pay service for small business like me.
100% recommend to everyone who owns small business.
I will not be able to do without you.
Thanks Zeller,
10 December 2025
Unprompted review
Worst customer service,withholding…
Worst customer service,withholding $8000.00 as they say it’s fraudulent,when you ring your phone calls are sent overseas,now have to go through a solicitor and dept of fair trading to get our money back,do not recommend Zeller at all,the rep on the phone tells you lies,not a happy customer if I could give a 0 I would
8 December 2025
Unprompted review
I have been with Zeller for a few…
I have been with Zeller for a few months now and I personally think they are great. The service is fantastic and they have multiple ways of contacting them to make it easy. You can text there support and within 10 mins the small issue I had was dealt with.
Thanks guys, great job :)
14 November 2025
Unprompted review
All contacts with Zeller
Each time I contacted Zillow, I received a warm and professional response. Every person I spoke with listened carefully and tried their best to cater to our needs. The final connection with the Adelaide representative was exceptional... he was available while we were setting up and went above and beyond. Simply outstanding service.
17 October 2025
Unprompted review
Absolutely terrible service
Absolutely terrible service, every thing we asked them to change they did something different, didn't answerer emails and a week later we are in worse position that when we started. even move us from administrator to a team member now someone else is in charge of the account!!! Glengarry Market. We were happy while we were talking to someone in Australia, but now it all goes to the Philippines. Glengarry Market. Pam Morley
15 October 2025
Unprompted review
Great customer service
I mt admit the customer service is very good compared to other eftpos companies. I had a problem with a terminal and it was swiftly handled very well indeed. Cannot recommend them highly enough. Michael
19 September 2025
Unprompted review
Reply from Zeller
Hello Michael,
It's great to hear that our customer service came to help you right away. We pride ourselves on our local customer support and we make sure to solve any issues right away.
Team Zeller
Super easy!
Super easy and the terminal is extremely user friendly. Even my 74 year old mum in law has figured it out.
22 September 2025
Unprompted review
Reply from Zeller
Hello Catie,
We're so glad to hear you're up and running with the Zeller Terminal! It's always amazing to hear the feedback on easy use and functionaliy of our terminals.
Team Zeller
Bank accounts simply do not work
Bank accounts simply do not work, 2 months later they want videos of the issue sent again - hopeless support staff. Don't waste your time.
16 September 2025
Unprompted review
Reply from Zeller
Hi Narain,
Thank you for getting in touch. We take customer feedback very seriously, and are disappointed to hear that you didn’t receive the experience you were expecting when setting up with Zeller.
We’d love to understand the challenges you had in more detail — would you be open to our local team reaching out to learn more? Please reach out to us at support@myzeller.com, and a member of our Melbourne-based team will be in touch to set up time to meet. We’re confident we can resolve any issues you’re facing, and deliver an amazing experience should you choose to continue using Zeller.
Team Zeller
Reply from Zeller
Hello Diane,
We're happy to hear you are up and running.
We also appreciate your feedback on your support experience. Rest assured that we're committed to helping your business save so much.
Team Zeller
Almost impossible onboarding terrible customer service
I was excited to switch to Zeller for our unincorporated association. But their onboarding process for our type of org was long, assumed we were incorporated, requested my personal bank records. But didn’t ask at the time instead they then take another 2 days to request the info then another 2 days to process it. I had to phone custome supprt of 8 times during the process. Then they said they wanted all my id and agm minute certified but couldn’t tell me what they meant by that. They won’t let me open an account without reviewing my personal bank records. They said they would call me back with more info and failed to several times. Customer service kept promising they would sort it and stopping my refund for the machines I bought and then doing nothing. Stringing me along for weeks and just wasting my time. DO NOT USE THEM. Eventually I gave up and went to square and their onboarding took 5 minutes.i am now trying to get a refund for the machines that I bought. Square is just so much more reliable. It’s a shame as I wanted to support Zeller but they made it pretty impossible. I feel scammed and they are doing everything they can not to refund the machines I bought. Avoid this company
14 August 2025
Unprompted review
Reply from Zeller
Hi there,
Thank you for getting in touch, and sharing feedback about your experience signing up for Zeller. We’re disappointed that your experience did not match your expectations, and understand that our team has also reached out to try and streamline the onboarding process for you.
While the vast majority of businesses signing up for Zeller are up and running in under 10 minutes, there are some rare edge cases where our team is required to request additional information or documentation to verify your business or identity. This helps to keep the Zeller platform secure, and ensure that bad actors are not able to register to accept payments with Zeller.
We’d still love to help you get set up with Zeller, if you’re open to it? Please feel free to send our local team an email on support@myzeller.com, or call us on 1800 935 537. We are ready to streamline the final steps and get you up and running fast!
Team Zeller
I was asked to make a deposit on a…
I was asked to make a deposit on a large item. When I went to pay. The name Cuscal came up. So I got the number and Rang Cuscal as it’s not familiar to me. It’s not a bank. It’s a payment platform. The receptionist. in turn told me the bank the company uses is a bank called Zellar. So I then got the number of Zellar and rang them. . I’m asking some important questions and while I’m asking all I can hear is a rooster crowing it the background and a guy who just kept asking for my email address but would not listen to my question. I said. This has to be a scam. More misdirection and finally a rooster crowing with a guy who is no help. So I hung up. A perfect scam until I got to Zellar. Scammers.
8 August 2025
Unprompted review
Reply from Zeller
Hi Mick,
Thank you for getting in touch, and sharing details about your experience. This sounds like you’ve shopped with a business who uses a Zeller EFTPOS Terminal to accept card payments, and are looking to verify the transaction.
In this instance, we would encourage you to reach out to the business where you made the original purchase. If you need any help identifying that business, please feel free to get in touch with our local support team on 1800 935 537. We’re available 24 hours a day, 7 days a week.
Team Zeller
EFTPOS using Zeller
Zeller is an easy system to use. User friendly reports generated on a needs basis. Highly recommend.
30 July 2025
Unprompted review
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