I have found ultra tv service excellent and so patient I am not a technician but they helped me with everything gold stars for anik
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Great company will go out of their way to fix issues and won’t give up only small problem is they must try to do a few at a time so you are waiting between messages for replies instead of dealing with... See more
We have had this service for around 5 years now and have never had any major issues. All contact has been dealt with immediately and professionally..
Received extremely supportive help from Sam who really helped us get everything up and running. We are not great with anything even slightly technical but Sam walked us through the process and his pat... See more
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Company details
Written by the company
Ultra Services - Your number 1 media company.
Contact info
Spain
- myultra.net
4.7
Excellent
117 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Highly recommend
Excellent product. Exceptional service. Highly recommend. Absolutely brilliant. 5🌟.
9 October 2024
Unprompted review
Reply from Myultra
Wow, thank you so much for the 5-star review! We're thrilled to hear you think our product is excellent and our service is exceptional. It really motivates us to keep providing the best experience possible!
We strive to offer the highest quality, from our extensive selection of channels and Full HD/4K movies to our custom-made devices with a full warranty. With high bitrate streaming, No Block technology, and VPN support for optimal security, we want every aspect of your viewing experience to be absolutely brilliant.
If you ever need anything, we're here 12 hours a day, 7 days a week, 365 days a year, ready to help. Thanks again for your enthusiastic recommendation!
The best TV service abroad
We have been with the company for a year now. The service is fantastic. Firstly, i have found the quality of the products and the smoothness of the service great. Secondly, the customer service is excellent, fast response, friendly and the whatever query is sorted in no time. Highly recommended
9 October 2024
Unprompted review
Reply from Myultra
Thank you so much for sharing your experience! We're delighted to have had you with us for a year and to hear that you find our service fantastic. We take great pride in providing high-quality products and a smooth experience, along with excellent customer service that is fast, friendly, and efficient.
If there's anything else we can do to make your experience even better, we're here 12 hours a day, 7 days a week, 365 days a year, always ready to help. Thanks again!
Excellent product and amazing first…
Excellent product and amazing first class back up service from this company. We would highly recommend and have no hesitation in telling our friends to order products from them.
7 October 2024
Unprompted review
Reply from Myultra
Thank you so much for your wonderful feedback! We're thrilled that you find our product excellent and our backup service first-class. Your kind words and recommendation mean a lot to us!
We truly appreciate your willingness to tell your friends about us. Don’t forget—when you refer a friend, both of you can enjoy 3 months free! We love sharing the benefits of our service with even more people.
If you ever need assistance, we're here 12 hours a day, 7 days a week, 365 days a year. Thanks again for being such a valued customer!
It's a total scam
It's a total scam. I bought my tv box year ago from their agent and they now said they are not supporting that box. Even ask me to buy their new tv box to get avail their support.
26 December 2023
Unprompted review
Reply from Myultra
We’re sorry to hear about your experience. We understand how frustrating this situation must be, and we want to clarify a few things.
Our support team is available 12 hours every day, and we always strive to assist our customers promptly. Unfortunately, we couldn’t find any record of your username in our system, so it seems there might have been a misunderstanding.
Could you please reach out to us directly at www.myultra.net? We would be more than happy to assist you in resolving this issue as soon as possible.
Thank you for your understanding, and we look forward to helping you.
MyUltra. The best provider of IPTV
Exceptional service by all staff. Today I chat with Shik. My query was handled promptly and was resolved to my satisfaction. Friendly professional service. I would recommend MyUltra.
11 September 2024
Unprompted review
Reply from Myultra
Thank you so much for your wonderful review! We're thrilled to hear that Shik and the team provided you with exceptional service and that your query was resolved to your satisfaction. Your recommendation means a lot to us, and we’re always here to provide friendly and professional support whenever you need it.
Thanks again for choosing MyUltra, and we look forward to continuing to serve you!
Quick & helpful
Very quick to get online. Shik has helped me a couple of times and he makes sure to get any problem sorted. . Very happy with the support
4 September 2024
Unprompted review
Reply from Myultra
hank you for your kind words! We're so glad to hear that Shik has been able to assist you promptly and resolve your issues effectively. It’s great to know you’re happy with the support you’ve received—we’re here to help whenever you need us.
We truly appreciate your feedback and your continued trust in MyUltra.
Shik was very patience with as we are…
Shik was very patience with as we are of the older generation. And he sorted our problem
22 August 2024
Unprompted review
Reply from Myultra
Thank you so much for your kind words! We're delighted to hear that Shik was able to assist you and that he showed the patience you needed. We understand that technology can sometimes be challenging, especially for those not used to it, and we're always here to help.
Our goal is to ensure every customer, regardless of their experience with technology, gets the support they need. If there's anything else we can assist you with, please don’t hesitate to reach out. We’re here 12 hours a day, 7 days a week, 365 days a year!
Thanks again for choosing us, and we're so glad we could help solve your problem.
The benefits of dealing with ultra tv
I have been dealing with this company for in excess of three years now, and have found their service to be second to none, any problems, which are very few, are dealt with very promptly. I would highly recommend this company. I deal with Perish on their help line and find him to be very responsive and extremely helpful.
18 August 2024
Unprompted review
Reply from Myultra
Thank you so much for your loyalty over the past three years and for your kind words! We’re thrilled to hear that you find our service second to none and that our team has been able to assist you promptly whenever needed.
We're especially happy to hear that Perish has been responsive and extremely helpful. Our team takes great pride in providing the best support possible, and it means a lot to hear such positive feedback.
If there’s anything else we can assist you with, we’re always here 12 hours a day, 7 days a week, 365 days a year. Thanks again for recommending us—we truly appreciate your support!
First time caller
Just had to deal with Trustpilot for the first time, not being very technical I did not Known what to expect.
The poor Guy that took my call , Shikar, was excellent.
Despite testing his patience to the limit,he remained very professional and sorted the problem, even took the time to de- clutter my system.
You can call with confidence, no need to be a computer wiz, you will be taken care of.
12 August 2024
Unprompted review
Reply from Myultra
Thank you so much for sharing your experience! We’re delighted to hear that Shikar was able to assist you and that he remained patient and professional throughout. We understand that not everyone is technically inclined, and we always aim to make sure every customer feels comfortable and supported.
It's great to know that Shikar went above and beyond to de-clutter your system as well. Our goal is to provide the best service possible, no matter your level of experience with technology.
You can always call us with confidence—we’re here to help, no computer expertise required! Thanks again for your kind words.
Shik was really helpful on the live chat
Shik was really helpful on the live chat
1 August 2024
Unprompted review
Best IPTV SERVICES
There services are great and Shikhar helped me get the right channel on ultra smarter tv app. All in all lovely company
26 July 2024
Unprompted review
The support given by Shikhar is the…
The support given by Shikhar is the best for the issues i had on iptv...Shikhar is simply best at his work and amazing help...
30 July 2024
Unprompted review
The customer service was excellent
The customer service was excellent, patient and helped me a great deal. Thank you so much
5 July 2024
Unprompted review
The customer experience is amazing
The customer experience is amazing. I had some difficulties starting up the box and I had an amazing remote experience setting up the box without any hesitations or query. Truly the best experience i have ever had. Highly recommended.
19 June 2024
Unprompted review
Every time I have a problem they are…
Every time I have a problem they are online and sort it straight away. Excellent customer service. Would recommend to anyone
4 June 2024
Unprompted review
First class service
Very helpful particularly from a person named Perish. He guided me through the maze of renewing my subscription and adding a new VPN. First class service
16 April 2024
Unprompted review
Needed assistance with my box
Needed assistance with my box, jumped onto the live chat and got put through to John!
Fantastic service and very patient with me helping me every step of the way.
Issue resolved and tv no being watched.
Thanks again John!!!
16 February 2024
Unprompted review
John
John - you were so patient with me and amazing, thank you so much!
10 February 2024
Unprompted review
first class from john cant thank him…
first class from john cant thank him enough
9 February 2024
Unprompted review
First class service from John in the…
First class service from John in the support team
7 February 2024
Unprompted review
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