I have found ultra tv service excellent and so patient I am not a technician but they helped me with everything gold stars for anik
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Great company will go out of their way to fix issues and won’t give up only small problem is they must try to do a few at a time so you are waiting between messages for replies instead of dealing with... See more
We have had this service for around 5 years now and have never had any major issues. All contact has been dealt with immediately and professionally..
Received extremely supportive help from Sam who really helped us get everything up and running. We are not great with anything even slightly technical but Sam walked us through the process and his pat... See more
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Company details
Written by the company
Ultra Services - Your number 1 media company.
Contact info
Spain
- myultra.net
4.7
Excellent
117 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Subtitles…
We could not figure how to turn off subtitles. We went to help and Jim came on l8ne. He was was brilliant. Very patient and kind to us oldies. Thankyou Jim so much
15 March 2025
Unprompted review
Been with Ultra a long time now
Been with Ultra a long time now
Recommend a friend to buy package today Shik
Sorted it all out for us had a problem logging on after purchasing but he soon sorted it out would highly recommended Ultra
14 March 2025
Unprompted review
Myultra ,Jim helped me today
Jim helped me today. Quick and helpful , I always get good service from Myultra.
10 March 2025
Unprompted review
Shikar a great Support, fixed all problems
Shikhar at customer support fix my VPN problem and went all the way to explaining how to optimise it myself. A very helpful gentleman who I score 5/5 100 🙏! Very satisfied.
21 February 2025
Unprompted review
Tech are a great team
Today I was having problems with my ultra box. I chatted with a technician called Shik. He was brilliant and so helpful. The most important thing he was so patient with me as I dont understand modern tech. Thank you shik for your help, you certainly deserve a 5 star rating.
16 February 2025
Unprompted review
Problem logging in - resolved quickly
We recently changed our WiFi provider and then couldn't log back in.
After joining an online chat, Shikhar was very helpful and had our problem resolved in minutes.
Very much appreciated - great service.
5 February 2025
Unprompted review
They have been very professional from…
They have been very professional from start to finish I had a delivery question that was handled very well by Shik thanks guys would highly recommend 👍
3 February 2025
Unprompted review
Had a problem with my system and the…
Had a problem with my system and the agent Shikhar managed to resolve the issue in a very professional manner
3 February 2025
Unprompted review
Very helpful and efficient and speedy
2 February 2025
Unprompted review
Technician
Today 31st January i had problems trying to connect my box to the tv. I realised the box would not connect because there was no internet. I went on the ulta app and spoke to Shik. Shik guided me through the process of re setting the the box. After this process i have full tv and it is working properly. Shik was excellent and so patient with me as i am a dinasour. Thank you Shik, I have learnt to reset.
31 January 2025
Unprompted review
I had a problem on Saturday
I had a problem on Saturday. My online chat bot was answered immediately & Shik entered the conversation. He stuck by me for several hours trying to reconnect & I had to leave the chat but I got reconnected with him Monday immediately & we persevered together for a few more hours with my older system but he got it up & running. Excellent customer service & the system is pretty good too. Little box is Easy to transport between home & holiday home. Shik was fantastic.
27 January 2025
Unprompted review
I have just purchases 2 boxes from…
I have just purchases 2 boxes from Ultra and the backup service is amazing. I'm giving 10 🌟 🤩 ⭐️
Shik, the technical man stayed with me untill both Ultra boxes where 100% updated and working perfectly.
One of my tv was an older model and had a problem with Crome however Shik
kindly walked me through the whole process .. .I'm delighted and thank you guys . I'm a very happy client ☺️ 100% 🫠😍😊😊😊😊😊😊😊
26 January 2025
Unprompted review
first class service as usual
Ultra TV are always available to help.
They always reply to your messages promptly they are very polite and nothing is to much to ask of them.
Great service and great media to watch.
24 January 2025
Unprompted review
Very happy with service and support I…
Very happy with service and support I have received from the My Ultra team. Any issues I’ve had have been solved on the spot. Great product and great customer service.
19 January 2025
Unprompted review
still waiting for a reply.
still waiting for a reply.
Ordered products on the 10th October chasing up delivery but no one replies.
Sent emails to support and service
28 November 2024
Unprompted review
Reply from Myultra
I take all feedback very seriously and was deeply concerned to read your review, even while I’m currently on vacation. I immediately took time to look into this matter personally. However, I couldn’t find any record of you as a customer under the name provided.
We are genuinely committed to resolving any issues you may have experienced. Our support team is available 12 hours a day, 7 days a week, 365 days a year, and they are ready to assist you right now. I am also personally available to ensure this is resolved swiftly and completely.
Please contact us directly at www.myultra.net, and we will do everything possible to address your concerns. Over the years, we’ve had very few reviews like this, which makes it all the more important for us to understand and resolve your situation.
Thank you, and I hope to hear from you soon so we can make this right.
Kind regards,
Team Ultra
Great service with so many channels
Great service with so many channels. I have been using this service many years now and believe it to be better than all the other services I have used. Highly recommended to anyone if you are looking for a good IPTV, on demand Movies, TV Shows and Live TV.
16 October 2024
Unprompted review
Great product the best I have used by a…
Great product the best I have used by a long way.Great Interface makes it user friendly to find the endless library of movies,tv shows and sports.
Live tv is excellent with every sport and channels you would want.
I now have two boxes that came preloaded plug and play with a update tab so no messing just click to update,also fast support is available if required a great no hassle reliable service I wish I had found earlier
19 October 2024
Unprompted review
Happy with my response still waiting on…
Happy with my response still waiting on accounts to contact me ,but I'm sure thay will not take long
13 October 2024
Unprompted review
Highly recommend this TV box.
Great service & the picture quality & sound are brilliant. Would definitely recommend to anyone thinking of trying it.
10 October 2024
Unprompted review
Reply from Myultra
Thank you so much for your kind words and recommendation! We're thrilled that you enjoyed the great service, picture quality, and sound. We always strive to deliver the best experience for our customers.
We offer high bitrate for maximum viewing quality, with all movies available in Full HD and 4K resolution. Our team works hard to ensure that the picture quality and sound are always brilliant, providing you with a top-notch viewing experience.
Remember, we're open 12 hours a day, 7 days a week, 365 days a year, and we're here to help. For any buffering issues, we suggest a simple router reset or checking our quick fix guide here: https://link.myultra.net/fix24. We also recommend using a VPN to ensure the best possible streaming quality and security.
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