mytyres.co.uk Reviews 

Totally rubbish company. I have ordered tyre. It says 3-4 working days delivery. But after 2 days i receive email that delivery date will be after 10 days. That's a big joke. Never go on this shop again. And not recommend to anyone. No chance to speak with someone in customer service. Company is scammers.

I do not recommend! The tires were delivered 7 days after the deadline.
Problem with return

Ordered a pair (i.e. 2) of trackday tyres (Yokohama A052's) for my Lotus Exige. My Tyres decided to split the order ans supply the tyres from different warehouses. Only received one tyre and they cancelled the order for the second tyre (as I assume they do not have stock, not listed on their website anymore).

I have tried all channels (phone, email, live chat on website etc.) to contact My Tyres, But unable to speak with anyone.

They have not full filled my order and I require a full refund, not a partial refund as a single tyre is of no us to me.

I will be pursuing a full refund through PayPal as I have not received what I ordered.

Avoid this company at all costs.

I have since ordered the tyres from a reputable company, such as Tegiwa or Demon Tweeks

Ordered a pair (i.e. 2) of trackday tyres (Yokohama A052's) for my Lotus Exige. My Tyres decided to split the order ans supply the tyres from different warehouses. Only received one tyre and they cancelled the order for the second tyre (as I assume they do not have stock, not listed on their website anymore).

I have tried all channels (phone, email, live chat on website etc.) to contact My Tyres, But unable to speak with anyone.

They have not full filled my order and I require a full refund, not a partial refund as a single tyre is of no us to me.

I will be pursuing a full refund through PayPal as I have not received what I ordered.

Avoid this company at all costs.

I have since ordered the tyres from a reputable company, such as Tegiwa or Demon Tweeks

NOT UK supply - I am still waiting for 2 of the 4 tyres ordered. They said 2 to 4 days delivery and were in stock. 2 weeks later I get a shipping notification and find out they are coming from overseas and are in customs.

Avoid this dishonest company. Awful experience with zero customer support.

Genuinely my worst online shopping experience. Paid for 4 tyres on 5th March, estimated delivery time was 5-7 working days. No progress until 12th March, when they send me an invoice for the tyres I've already paid for in full. When I receive this I request a delivery status report where it says they're on their way to their "regional distribution centre". Yet when I check the delivery tracker on their site it says the package has been delivered. Then nothing until 18th March when I receive an email "Your order has been cancelled". Right... this is where I'm getting really frustrated. On top of all this, they make it very difficult to contact any actual real person. You call them and it says to contact their live chat, their live chat is just a bot until you jump through hoops to get put through to a real person. When I request a delivery status now it says the estimated delivery time is 26th March. I wait and I wait... 26th March rolls around, again, nothing. After speaking to their customer service live chat on and off for several days, I just give in and request a cancellation of the order a full 4 weeks after I placed the order on 2nd April and I've only just been issued my refund as of today on 11th April.

All in all, this company are a complete and utter scam. They take your money and sit on it, even if they don't have the ability to deliver your items. They don't have the infrastructure to operate and should be shut down, just look at the other recent reviews. If I wasn't somewhat capable with a computer then I wouldn't have seen a single penny back or any remorse from them. They don't reply to anyone on here and if there's one bit of advice I can give, it is, AVOID THEM ENTIRELY. Spend the extra £10-£20 and shop elsewhere.

Ordered 4 tyres a couple of days ago.
Great price and fitted quickly.
Very pleased.

Ordered tyres through them because it showed as tyres available. Two weeks later they hadn’t arrived and I got an email saying the order was cancelled and they created a new one. After another week still no tyres so I initiated a refund claim. I was told it had been processed but nothing after another two weeks. Managed to talk to customer service through WhatsApp but they just run you around in circles and have differing information on what is being done. Also, as the tyres don’t come from the UK, their courier company has very poor tracking.

My tyres were mysteriously supposedly delivered the day after I asked for a refund but my tyre fitter didn’t receive anything and mytyres can’t provide a signed acceptance proof of delivery. They’re asking me to check with neighbouring businesses to see if they were delivered to someone else but at the same time they insist that the courier information is correct which should mean they were delivered to my tyre fitter so how can a neighbour possibly have them!

I wouldn’t say they are a scam operation but definitely only lip service customer services and perfectly happy to take your money and wash their hands of it afterwards. Still waiting for my over £1000 refund

Ordered tyres on a 2 day delivery, it took the 2 days for them to simply respond to say they were preparing the order! Then that the tyres would be 2 weeks.....

Clearly this is no good when you need tyres urgently, so I tried to cancel, you fill out a form, get an acknowledgement by email with a link to click to confirm the cancellation - but that link is broken and doesnt work. So you call up and get a terrible automated bot that doesnt recognise order numbers.

All in a terrible experience.

Tyre was shown as in sock with 1-2 working day delivery time. This was 10 days ago and according to the tracking information nothing has been received by the delivery company yet. Contacted support via email to cancel the order last week and have had no response. I've now had to go and buy a tyre elsewhere as I was relying on the tyre being delivered within 3 working days (Still longer than their estimate)

3 weeks delivery and when they did arrive completely wrong tyres. Customer service non existent. No telephone number just a chat bot. Totally useless. Had to recover the cost of my tyres through my credit card company.

No tyres after three weeks.
I have paid as PayPal shows money in their bank, yet say they have not been paid. Stated my order cancelled. I have no idea what to do. I have even emailed the ceo but it is still a mess. After reading other 1 stars I wish I had seen these. I normally only use this site to do a 5 star if company has done well. I feel so sad to have to write a 1 star. Sorry Mytyres, but you have been awfully difficult to deal with. Addition, now after 5 weeks, I have had to involve PayPal to get anywhere. Awful, so my advice is NEVER EVER use this company in the UK if you need tyres. They are probably OK back home in Germany but for UK, NO Never. I just hope I will actually get my money back. I wait with hopeful anticipation.

STAY WELl AWAY FROM THIS COMPANY

I wish I'd read these reviews before ordering , waited 2 weeks to receive an emails stating order had been cancelled. I was told I would receive a refund but they actually just opened up another order.
It's impossible to speak to human being, all customer service is AI
Dont be tempted by the cheap prices

Ordered on 22Mar - 2nd Apr no tyres and an order cancellation (no reason given) only for a new order with a different number to be created -- still waiting. AI chatbot useless and annoying. Prices very good IF YOU ACTUALLY EVER GET ANYTHING !

Simply avoid, they don't communicate, you cannot reach them, their AI bot is clearly planned to be obstructive and deliberately not respond. Have requested refund that wont happen I'm sure

If it was possible to give this company minus stars I would!
28 days later, no tyres!
I have had to buy tyres elsewhere as I needed them for Mot. I have tried to contact them by phone, email, and their automated service..,absolutely nothing!
I cannot recommend this company to my worst enemy!

I would zero stars if it were possible

So I ordered 2 tyres on March 1st. I heard nothing from whatsoever. On the 8th March the funds reappeared in my bank account. I naturally assumed that they had cancelled the order so I purchased tyres from elsewhere.

On the 10th March I received a dispatch notification. 3 hours on hold via the phone and when it was my turn they picked up the phone and put it straight down again. I finally managed to contact them by completing a form, cancelling the order. I received confirmation that the order was cancelled. So you'd thing that's the end of the matter but no!!! On the 14th March they recharged my card for the sum £208.88, 4 days after they confirmed that the order was cancelled. On the 18th March the unwanted tyres were delivered and left in my front porch. I contacted DPD by they refused to collect them unless I paid. On the 25th March I received an email stating that the tyres would be collected on the 27th and that once I send them proof of collection, I would receive a refund, they basically want me to take time off of work and wait for collection. I emailed back stating that I'm self employed and that I would be willing to wait at home if they agree to pay for my time, after all it's not my fault that a cancelled order was dispatched. I heard nothing. On the day of the collection DPD turned up, took the tyres, didn't leave proof of collection, so I sent them CCTV footage as proof, still no response. To date, 29 days after the initial order, 19 days after the cancellation of the order I am still waiting for a refund. As I paid via PayPal I have opened a case against them

I believe MyTyres acted in bad faith to obtain the order.

The AI assistant confirmed that the tires were not in stock despite the website claiming they were in stock at the time of purchase, they later said that the AI was not to be trusted so not sure why they have it as the 1st line of their customer service.

I take issue with the website having fast delivery on the front and 5 to 8 working days in the small text on secondary pages.

Ordered 11 days ago and got zero updates. Customer service was a joke—an AI bot giving wrong info, then over an hour on hold trying to reach a human. Only after waiting until Monday on WhatsApp did I find out my order hadn’t been delivered due to “logistical issues”, and now a new order was created that will take another 5–7 days. Completely unacceptable. I have cancelled this order and won’t use them again.