mytyres.co.uk Reviews 

Ordered 4 tyres a couple of days ago.
Great price and fitted quickly.
Very pleased.

Ordered tyres through them because it showed as tyres available. Two weeks later they hadn’t arrived and I got an email saying the order was cancelled and they created a new one. After another week still no tyres so I initiated a refund claim. I was told it had been processed but nothing after another two weeks. Managed to talk to customer service through WhatsApp but they just run you around in circles and have differing information on what is being done. Also, as the tyres don’t come from the UK, their courier company has very poor tracking.

My tyres were mysteriously supposedly delivered the day after I asked for a refund but my tyre fitter didn’t receive anything and mytyres can’t provide a signed acceptance proof of delivery. They’re asking me to check with neighbouring businesses to see if they were delivered to someone else but at the same time they insist that the courier information is correct which should mean they were delivered to my tyre fitter so how can a neighbour possibly have them!

I wouldn’t say they are a scam operation but definitely only lip service customer services and perfectly happy to take your money and wash their hands of it afterwards. Still waiting for my over £1000 refund

Ordered tyres on a 2 day delivery, it took the 2 days for them to simply respond to say they were preparing the order! Then that the tyres would be 2 weeks.....

Clearly this is no good when you need tyres urgently, so I tried to cancel, you fill out a form, get an acknowledgement by email with a link to click to confirm the cancellation - but that link is broken and doesnt work. So you call up and get a terrible automated bot that doesnt recognise order numbers.

All in a terrible experience.

Tyre was shown as in sock with 1-2 working day delivery time. This was 10 days ago and according to the tracking information nothing has been received by the delivery company yet. Contacted support via email to cancel the order last week and have had no response. I've now had to go and buy a tyre elsewhere as I was relying on the tyre being delivered within 3 working days (Still longer than their estimate)

3 weeks delivery and when they did arrive completely wrong tyres. Customer service non existent. No telephone number just a chat bot. Totally useless. Had to recover the cost of my tyres through my credit card company.

No tyres after three weeks.
I have paid as PayPal shows money in their bank, yet say they have not been paid. Stated my order cancelled. I have no idea what to do. I have even emailed the ceo but it is still a mess. After reading other 1 stars I wish I had seen these. I normally only use this site to do a 5 star if company has done well. I feel so sad to have to write a 1 star. Sorry Mytyres, but you have been awfully difficult to deal with. Addition, now after 5 weeks, I have had to involve PayPal to get anywhere. Awful, so my advice is NEVER EVER use this company in the UK if you need tyres. They are probably OK back home in Germany but for UK, NO Never. I just hope I will actually get my money back. I wait with hopeful anticipation.

STAY WELl AWAY FROM THIS COMPANY

I wish I'd read these reviews before ordering , waited 2 weeks to receive an emails stating order had been cancelled. I was told I would receive a refund but they actually just opened up another order.
It's impossible to speak to human being, all customer service is AI
Dont be tempted by the cheap prices

Ordered on 22Mar - 2nd Apr no tyres and an order cancellation (no reason given) only for a new order with a different number to be created -- still waiting. AI chatbot useless and annoying. Prices very good IF YOU ACTUALLY EVER GET ANYTHING !

Simply avoid, they don't communicate, you cannot reach them, their AI bot is clearly planned to be obstructive and deliberately not respond. Have requested refund that wont happen I'm sure

If it was possible to give this company minus stars I would!
28 days later, no tyres!
I have had to buy tyres elsewhere as I needed them for Mot. I have tried to contact them by phone, email, and their automated service..,absolutely nothing!
I cannot recommend this company to my worst enemy!

I would zero stars if it were possible

So I ordered 2 tyres on March 1st. I heard nothing from whatsoever. On the 8th March the funds reappeared in my bank account. I naturally assumed that they had cancelled the order so I purchased tyres from elsewhere.

On the 10th March I received a dispatch notification. 3 hours on hold via the phone and when it was my turn they picked up the phone and put it straight down again. I finally managed to contact them by completing a form, cancelling the order. I received confirmation that the order was cancelled. So you'd thing that's the end of the matter but no!!! On the 14th March they recharged my card for the sum £208.88, 4 days after they confirmed that the order was cancelled. On the 18th March the unwanted tyres were delivered and left in my front porch. I contacted DPD by they refused to collect them unless I paid. On the 25th March I received an email stating that the tyres would be collected on the 27th and that once I send them proof of collection, I would receive a refund, they basically want me to take time off of work and wait for collection. I emailed back stating that I'm self employed and that I would be willing to wait at home if they agree to pay for my time, after all it's not my fault that a cancelled order was dispatched. I heard nothing. On the day of the collection DPD turned up, took the tyres, didn't leave proof of collection, so I sent them CCTV footage as proof, still no response. To date, 29 days after the initial order, 19 days after the cancellation of the order I am still waiting for a refund. As I paid via PayPal I have opened a case against them

I believe MyTyres acted in bad faith to obtain the order.

The AI assistant confirmed that the tires were not in stock despite the website claiming they were in stock at the time of purchase, they later said that the AI was not to be trusted so not sure why they have it as the 1st line of their customer service.

I take issue with the website having fast delivery on the front and 5 to 8 working days in the small text on secondary pages.

Ordered 11 days ago and got zero updates. Customer service was a joke—an AI bot giving wrong info, then over an hour on hold trying to reach a human. Only after waiting until Monday on WhatsApp did I find out my order hadn’t been delivered due to “logistical issues”, and now a new order was created that will take another 5–7 days. Completely unacceptable. I have cancelled this order and won’t use them again.

'In stock' tyres are actually in Germany.

After confirming delivery my order was cancelled two weeks later without explanation.

One to avoid.

Last time I will use this company. Ordered on 18/03 and still waiting 10 days later. This is not acceptable in this day and age. I ordered from Asda Tyres and it was dispatched next day and arrived the day after that. This is how it should be.

I’d rather pay a bit more and get it delivered faster than paying cheap but waiting well over a week for it.

They always seem to mislead you on the delivery date.
Intentionally i assume, as else where can provide same products a lot faster.

Avoid that company like fire. No customer service. No updates. No word of explanation on my order delays. And then you're confronted with a stupid AI assistant to solve anything. Appaling!!!! Order made on 28/02, still nothing on 26/03. Never ever have I been treated this way by any company before

I've use them in the past, had problems in the past, such as being invoices twice and selling the 2nd invoice to a debt collector when I refused to pay. But they are still usually the cheapest and I'm cheap. No delivery dates are ever given. Delivery takes an awful long time.

However, this time i have a car sat with old tyres that need replacing. I really need this car running, due to van needing work. Only update I received is that their hub had the tyres now. But this morning, the order was cancelled. Reason was " for other reasons". Last time I use this shoddy company. You get better service from Temu.

Ordered 1 tyre, it has eventually arrived, no complaints with the tyre.

The order was very slow, they cancelled it once and issued a new order number. It has come from Germany. It wasn't the cheapest place I could get the tyre, but I thought, my tyres was a UK company similar to Black Circles. Probably wouldn't use again.