mytyres.co.uk Reviews 

They sent me incorrect tyres. I won't recommend this company totally based on AI bots. I sent emails no reply. Poor customer services. Be aware.

Order tyres on 11th of June and still don’t receive it. It’s not possible to reach real person just AI . What next. Absolutely terrible experience.

I have been waiting one month for my tyres - no ETA given - you can't call for an uopdate or to complain as the service is completely AI and will not put you through to a real person. The online web chat says you can speak to a real person in 5 minutes, but no one replaies after one hour. Absolutely do not buy from this company it appears it may be a scam.

Ordered tyres on 12th June, still not arrived on 1st July.
Tracking links from the mytyres site go to DPD Germany, which says parcel was delivered on 19th June. Mytyres webchat gives me links to DPD Germany which says tyres have been in transit since 23 June and were due to be delivered yesterday. I don't know if they will ever turn up, and have zero faith in the information I am getting, so I have cancelled. Apparently I will get a refund tomorrow, fingers crossed. (On the plus side they were twenty quid cheaper than the same tyres elsewhere :| )

I don't recommend this seller - the delivery time is to long. I've ordered tires on June 20, the estimated delivery time was 2-4 days but now 2 weeks past they still haven't arrived.

Still waiting for a motorcycle tyre to arrive. Delivery date keeps going back and back. AI chat absolutely useless. Impossible to actually speak to anyone. Please DON'T use this company.

Ordered a tyre and realised that the delivery time would be too long, immediately requested to cancel the order and requested a refund which was accepted.

I have had maybe 10 emails telling me that my order has been refunded but my bank cannot find any trace of the incoming transfer. I have asked repeatedly for bank details to initiate a trace to no avail. They don’t respond to the emails, I’m now left with no tyre and no money. Really awful.

The company is based in Germany so not in the uk as you would think, trying to speak to anyone is a nightmare as it’s all AI! Waiting 4 weeks now and counting for 2 tyres is a joke! Never again!

Ordered on the 7th of June
Arrived 26th.
And whilst I waited there was no communication from them.
I called and got an AI response that was not helpful at all.
Chatted on WhatsApp with AI. We went around in circles for 2 days.
I would never use again.

Complete joke of an outfit, website stated delivery 2-3 working days so I made the order and payment but when the confirmation arrived delivery was suddenly 14 days +. After going round in circles with AI "Help" I finally got to speak to someone who actioned the cancellation and advised that I should see my refund in a few days. Well after 16 days and lord knows how much wasted time chasing the refund I've finally got my money back.
That'll be my first and last dealings with mytyres

I chose some tyres from the website and took care to get some with just a 1-2 day delivery time as I wanted them quite soon. It has been 10 days and they have only just been shipped apparently. From the tracking email, it looks like they have come from Germany - so it was very unlikely that they could have got here in the advertised 1-2 days. I have called their number and it is an AI chatbot - and a bad one at that. I have done their web form to chase up the order and despite sending 2 online enquiries, I have had no response. I am yet to know what the tyres are like as I have not seen them, but I will never use this company again. I advise people to avoid them as they seem dishonest in their advertised delivery times, and they have zero customer service. I regret using this company.

Refund promised 8 days ago and still not received. I have tried to contact MyTyres repeatedly, but the available phone numbers either do not work or route back to an unhelpful AI bot, making it impossible to speak to a real person.

This is a straightforward refund that MyTyres already promised. I need a human to confirm when the refund was processed, the refund amount, and the payment reference.

Very poor customer service and no practical way to resolve an overdue refund.

This company is run by AI bot agent at all levels. Don't bother I can't do business with Ai bot. You can't resolve complaints when tyres failed to turn up at delivery address.

This business appears to rely entirely on AI-driven customer service, with no meaningful access to a human representative. I contacted them numerous times for an update on my order, both by phone and through their online chat, but was unable to get past the AI system.

Today, a human agent finally joined the chat and informed me that my order had been cancelled by the AI system four days ago. However, the agent could not explain why the order was cancelled and then left the chat without providing any further assistance.

To date, I have not been offered or received a refund. The inability to obtain meaningful customer support has been extremely frustrating.

Based on my experience, I would strongly recommend that anyone choosing to place an order with this company use a payment method that provides buyer protection, such as PayPal or a credit card. If issues arise, having access to a dispute or chargeback process may be important.

One star is too high. Please read the reviews before dealing with this outfit i wish i had. Ordered 3 tyres recieved one. Only comm is email which they do not respond to. Took several weeks, numerous emails to recover my money. By far the worst people i have EVER DEALT WITH.

Ordered 4 tyres that were listed as "in stock", took 11 days to deliver by which point I had ordered tyres from another supplier.

Had to chase them multiple times to organise a return as the delivery was never updated on their system, phone number on their site just goes to an automated system that never seems to have an advisor available. Finally arranged a return after contacting delticom directly but now having to chase them for my refund as they received the items 6 days ago and no contact from them.

Cannot stress enough how poor their customer service is, just use Camskill if looking for tyres in the UK!!!

Horrible company would avoid, the tracking number doesn’t seem to exist within there company and it’s some AI for customer support had to go through bank to get refund.

DO NOT USE THIS COMPANY IF YOU EXPECT FAST DELIVERY AS STATED ON THIER WEBSITE ordered instock items I couldn't get a lead time. I got the lead time of 18 days after the order was passed to warehouse. Not allowed to cancel. HAD TO BE DELIVERED TO RETURN THEM TO CANCEL. Lied to said it was dispatched from UK it was sent from Germany. Constant misinformation and conflicting information from AI chat Can't speak to anyone despite website saying you can. Order delayed 4 days for " relabeling". In stock ordered on 5th June arrived 19 days later on the 24 June, website states fast delivery. The company is misrepresenting its ability an so lying to customers.

I ordered new steel rims with tyres (2No.) which arrived and where splendid. I ordered another 2 which where due to be delivered over a month ago. I got an email which said this order had been lost and a new order would be made with delivery 22nd June. They didn't arrive. So I looked into it and found that this order had been cancelled and no reason given from Lager Z (oh the clarity!) I rang the telephone number on the website and you get an AI assistant which fails hopelessly. So I don't know what to do now I could write a letter I suppose. I wonder where my money is??
MOT due 13th July I need tyres to pass. Maybe trading standards. I have had no communication from mytyres. One can only judge a business when things go wrong -5*:(

Company’s a joke I paid for two tyres got the confirmation email of payment and for days after kept getting emails saying there holding the goods it’s there properly till payment was made I emailed them there own invoice and a screen shot of PayPal still didn’t get me anywhere I have went through my bank and got a refund . DONT WASTE YOUR MONEY OR TIME WITH THESES CLOWNS