My Supper Hero Reviews 

795
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Customer service (Luiz) quick and efficient. I had emailed a few days after ordering to check that the box wouldn't contain the receipt since this was being received as a gift. This was confirmed c... See more

Rated 5 out of 5 stars

I recently tried Supper Hero Meal Making, and it was amazing! The customer service was top-notch—everyone was so friendly and helpful, making the whole process a breeze. The food itself was inc... See more

Company replied

Rated 5 out of 5 stars

I was given a special offer on these boxes - completely free because I drive a Mini. What an absolute treat this turned out to be. Well packaged, everything beautifully fresh, easy to follow instr... See more

Rated 5 out of 5 stars

Great customer service prior to despatch, prompt delivery, well packaged to keep items cool during transit and after delivery. Fresh ingredients. Generous portions just for two. The dressed salad and... See more

Company replied

Company details

  1. Meal Delivery

Written by the company

My Supper Hero lets you eat brilliantly at home, with less than ten minutes of prep, from properly sourced ingredients you can trust. MSH is here to help busy people take back control of their own time and enjoy fabulous food at home, while having a positive impact on our communities and the environment.


Contact info

4.2

Great

TrustScore 4 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(795)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I am sorry

I am sorry, the idea was nice to receive a roast chicken for 4, but it was really oily and gave me an upset stomach. I followed the instructions to the letter, but it was just too rich and oily

5 June 2023
My Supper Hero logo

Reply from My Supper Hero

Thank you for sharing your feedback, Lucy! We're sorry to hear that the Truffle Roasted Chicken with All The Trimmings meal wasn't to your taste. Our chefs try their best to please all palates with the dishes they create, and we're disappointed to hear they didn't hit the mark this time. A member of our customer support team will be in touch via email to discuss your experience with you.

Rated 5 out of 5 stars

What a treat!

I was given a special offer on these boxes - completely free because I drive a Mini.
What an absolute treat this turned out to be.
Well packaged, everything beautifully fresh, easy to follow instructions - and the final meal was totally amazing (Miso cod, teriyaki aubergine, sticky toffee pudding). Really decent sized portions as well. My only complaint is that I was so full, I couldn't eat the sticky toffee pudding straight away!
A quality meal at a decent price.
Would definitely order from this company again!

1 June 2023
Rated 5 out of 5 stars

Excellent food

The food was excellent. I enjoyed it over 2 nights. It was better than I expected.

The issue for me, is that I am a widower. So ideally, I’d prefer single portions…..

21 June 2023
Rated 3 out of 5 stars

Disappointing

I was lucky to be gifted my meal Mini. I ordered the beef with truffle mash. The beef was of high quality and tender but a huge portion. The sides were rich and greasy. Not to my taste sadly.

Just to update - My Supper Hero were very proactive and reached out to me offering a generous discount should I be willing to try them again. Excellent customer service/aftercare!

2 June 2023
My Supper Hero logo

Reply from My Supper Hero

Thank you for taking the time to share your feedback, Ellie! We're very disappointed to hear that the meal did not suit your taste. Our chefs aim to please everyone who dines with us, but it's clear that we didn't meet your expectations this time - a member of our customer support team will be in touch via email to discuss this further.

Rated 4 out of 5 stars

Meal arrived on day selected

Meal arrived on day selected , well packaged , .it was thank you gift , so much appreciated. It was the roast dinner for four people . There was plenty to go around .
Easy instructions.
Constructive criticism, a lot to cook in the oven most ovens have two shelves plus the bottom , so a bit of giggling about , the stuffing was a bit sweet tasting for me . On the most enjoyable .

17 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing first great experience

Amazing first great experience.
From the onset - the choice of meals - delivery - presentation - prepped delicious ingredients - straightforward cooking instructions - without a shadow of doubt restaurant standard

1 June 2023
Rated 5 out of 5 stars

Quality, tasty, easy

It was delivered on time, it was very easy to prepare and the food was fabulous, amazing quality. I was so excited when it arrived. I'm on my own and the steak lasted 3 nights! It was delicious, tender and tasty. Loved it. Will most definitely order again for a special occasion

7 June 2023
Rated 2 out of 5 stars

Very disappointed

Very disappointed. It stated that meals could be kept in the fridge for three days so I had arranged to have a friend over on Saturday. Unfortunately, the day it arrived was the best before date so had to be used straight away. Apart from that the meal itself was very nice and well packaged.

8 June 2023
My Supper Hero logo

Reply from My Supper Hero

Thank you for sharing your feedback, Wendy. We're very sorry to hear that you didn't get to enjoy your meal due to DPD not delivering the parcel on the correct day. We’re keen to turn your experience with My Supper Hero into a positive one, and a member of our customer support team will be in contact via email so that we can rectify this.

Rated 5 out of 5 stars

Amazing quality of food.

The meal arrived on the day expected and delivered to the dedicated area . Packaging of food great , easy instructions to follow and the food tasted amazing top quality .

18 June 2023
Unprompted review
Rated 5 out of 5 stars

True experience

Found this very good as a product, expensive, but was a sample. Would I buy for myself? If having a dinner party yes.

7 June 2023
Rated 3 out of 5 stars

Steak was good but everything else was…

Steak was good but everything else was disappointing. The kale was overcooked and the ham in it looked like raw bacon, unappetising. The mash was also overcooked and gluey by the time it was heated through. The sauce had too much truffle, the flavour was overpowering so we threw that away. Pudding was OK but also very rich, could only eat a little and threw the rest away. I wouldn't place another order.

5 June 2023
My Supper Hero logo

Reply from My Supper Hero

Thank you for sharing your feedback, Carol! We're sorry to hear that the Roasted Côte de Boeuf Deluxe Supper Hero wasn't to your taste. Our chefs try their best to please all palates with the dishes they create, and we're disappointed to hear they didn't hit the mark this time. A member of our customer support team will be in touch via email to discuss your experience with you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look