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Quorn Stone Reviews 1,694

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive product knowledge, making their visits and interactions highly productive and pleasant. The company's products, particularly the tiles, are frequently described as beautiful, top-quality, and offering a wide selection for various projects. Many people highlight the excellent customer service, noting quick responses, clear communication, and a professional yet friendly approach that ensures a smooth ordering process. However, some customers also noted issues with product discrepancies, where the delivered stone differed significantly in color from the samples, leading to dissatisfaction with the final appearance. A few other people also felt that the after-sales experience was frustrating, citing difficulties with ordering extra tiles or a lack of flexibility in their services.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional... See more

Customer service

Customers had positive experiences with customer service, often describing it as outstanding, excellent, and... See more

Order

People report positive experiences with the ordering process, with many customers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely lovely showroom. Kiera was very knowledgable giving advice and suggestions. Kiera also sent me some sample tiles and followed up with an email. We have had tiles from Quorn stone before and... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've ordered from Quorn Stone and couldn't recommend them more. So happy with the quality of tiles & they have so much choice for any project you have. On our most recent orde... See more

Company replied

Rated 5 out of 5 stars

Ezgi was absolutely wonderful on our visit to the Leicestershire showroom. The products and their features were explained to us in detail, whilst also keeping things simple to understand. We both fe... See more

Company replied

Rated 5 out of 5 stars

Our whole experience with Quorn Stone has been amazing. We visited the Leicestershire showroom, warm and full of charm. All the staff was very friendly, helpful, supportive and patient. Jasmine answer... See more

Company replied


Company details

  1. Tile Store
  2. Flooring Store
  3. Home Improvement Store
  4. Stone Supplier
  5. Tile Manufacturer

Written by the company

This year marks a truly special milestone for all of us at Quorn Stone. As the second generation to lead our family business, we are incredibly proud to be celebrating 30 years. Our journey began in 1995 with a handful of hand-painted terracotta tiles from Manises, Spain. Small in size, but full of charm, they sparked a lifelong passion for natural materials that has inspired us ever since. Three decades on, our belief remains unchanged: that the right materials, thoughtfully chosen, can make a house feel like home. While we’ve grown over the years, our dedication has remained constant: to source timeless tiles and deliver exceptional service, backed by the expertise that comes from 30 years in the industry. Working closely with trusted suppliers around the world, we bring together an extensive collection of natural stone and porcelain tiles - pieces with character, made to last, and designed to be lived with for years to come. Browse our tiles online or visit one of our inspirational tile showrooms, located in Leicestershire, Surrey, Hertfordshire, Bury St Edmunds, Bristol, Solihull, Harrogate, Winchester and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Jack was excellent

Jack was excellent - helpful and knowledgeable. Quornstone is a first class tile emporium.

10 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Warren. Jack will be so pleased to hear your kind feedback. We appreciate your kind words and hope to see you again.

Rated 5 out of 5 stars

Thoroughly enjoyable buying process

Pippa at the Harrogate showroom was excellent and made the buying process completely seamless and really enjoyable.

She is a huge credit to your company

I am sure we will buy from you again 🙏

26 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us a lovely review, Joel. Pippa in our showroom will be so pleased to hear your kind feedback. We hope to see you again soon!

Rated 5 out of 5 stars

Very pleased with the service

We were very pleased with our visit to the Leicester showroom. Cristina Ristea was extremely helpful in providing us all the information about the tiles and guided us whilst we made our choice. We were not rushed and felt well looked after. We are very pleased with the service received.

9 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking time to leave us a review, Satpal. We are so pleased to hear of your positive experience speaking with Cristina and will be sure to pass on your kind words. We hope to see you in our Leicestershire showroom again soon!

Rated 5 out of 5 stars

A very welcoming experience

A very welcoming experience. After a difficult journey lovely to have a cup of tea! A very good layout of tiles and easy to get a feel for how they look. Great to have samples to be able to take home and check out what they look like.

7 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a review, Lisa. We are so happy to hear of your positive experience with QS and hope to hear from you again very soon!

Rated 5 out of 5 stars

Great products and showroom

Great products and showroom. Helpful friendly staff and not pushy in any way.

9 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Sharon. We will be sure to pass on your kind words to our extended team!

Rated 5 out of 5 stars

Super service and product

Super service, efficient and professional advice given. From the first contact to placing the order was incredibly quick and effortless. Thank you

8 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your review, Danielle. We appreciate your kind words and wish you the best in your renovations using our tiles. We hope to hear from you again in the future!

Rated 5 out of 5 stars

QUORN have a great display showroom at…

QUORN have a great display showroom at Harrogate where their products are beautifully displayed. The staff there are really knowledgeable about the products they are selling and provide support where it is needed and provide time to allow one to consider how the tiles would suit the project in hand. Great support throughout

7 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to write us a lovely review, Marty. Our Harrogate team members will be so pleased to hear your kind feedback and we are so pleased to hear of your positive experience visiting our showroom. We wish you the best in your renovations and hope to hear from you again soon!

Rated 5 out of 5 stars

Amazing showroom

Amazing showroom. Super helpful and friendly staff.

7 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your kind review, Claire!

Rated 5 out of 5 stars

Ezgi welcomed me into their beautiful…

Ezgi welcomed me into their beautiful showroom with a smile and a coffee. She offered me lots of advice on the various options and ordered samples to be delivered to my home. I'm very impressed with Quorn Stone so far.

7 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a review, Erica. Ezgi will be so pleased to hear your kind words and we are so pleased to hear of your positive experience visiting our showroom. We hope you love your samples and hope to hear from you again soon!

Rated 5 out of 5 stars

Had a very lovely lady Louise look…

Had a very lovely lady Louise look after us offering tea/coffee not pestering us and giving us some time to make our choices and then giving us all her attention to make the right choice and answering questions

3 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a review, Harpinder! We will be sure to pass on your kind words to Louise who will be so pleased to hear this feedback. We hope you enjoyed your experience with QS and hope to hear from you again soon.

Rated 5 out of 5 stars

Beautiful tiles received .

Beautiful tiles received .. just I hadn’t matched them up well enough with my worktops so had to return .. Olivia was so kind and helpful , great communication also.
Thank you :)

30 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Claire. Olivia will be so pleased to hear your kind words and we wish you the best in your renovations!

Rated 5 out of 5 stars

Superb customer service

Had a lovely conversation with Pippa regarding my project and the paving I require. So friendly and helpful. No strong sales pitch just genuinely helpful. This is what customer service should be like. Other companies should get a lesson from Pippa!

1 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us such a thoughtful review, Laura. We will be sure to pass your kind words on to Pippa and appreciate your lovely feedback!

Rated 5 out of 5 stars

Excellent customer service from Lola

We dealt with Lola in the Harrogate showroom, she was so helpful, knowledgable and friendly. Thanks Lola.

26 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us a review, Katie. We will be sure to pass on your kind words to Lola in our showroom!

Rated 5 out of 5 stars

Beautiful showroom and products

Lola was excellent, she took the time to listen to our project and work patiently with us while we worked through our decisions. Beautiful products and a great showroom.

3 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us a thoughtful review, Jane. Lola will be so happy to hear your kind feedback!

Rated 5 out of 5 stars

Excellent customer service from Simona

Excellent customer service from Simona, knowledgeable and professional. When she didn't know something Simona immediately said "please give me a moment and I'll just check" to return with the information a few minutes later.

Samples are good and when unavailable in store they'll duly post them to your door.

A good selection of tiles for many tastes and applications with a useful website to start with.

3 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a review! We are so pleased to hear of your positive experience speaking with Simona and hope to hear from you again soon!

Rated 5 out of 5 stars

A beautiful Quorn showroom in…

A beautiful Quorn showroom in Hertfordshire in idealic countryside setting. Louise spent a good amount of time with us showing us numerous options for our renovation project , ensuring we see the ones we liked in different lighting including natural light. She understood our colour palette and scheme, and was very professional warm and patient in showing us some great options. They have a gorgeous selection of tiles and worth a visit.

2 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a thoughtful review. We are so pleased to hear you enjoyed your experience speaking with Louise and visiting our showroom in the countryside. We wish you the best in your renovation and hope to see you again soon!

Rated 5 out of 5 stars

Lovely showroom displaying the full…

Lovely showroom displaying the full range of products with helpful and knowledgeable staff.

Our visit was very productive as it opened our eyes to another selection of Quorn's product options that we feel very comfortable with and will now pursue when ready.

The coffee is good too!

3 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your review. We appreciate your kind words and are so happy to hear of your positive experience visiting our showroom. Will be sure to pass this on to our showroom staff and we hope to see you again soon!

Rated 5 out of 5 stars

Sam at the Solihull branch:)

I have visited the Solihull branch twice to view and purchase our dream slabs for the garden. On both occasions, we were greeted to by the lovely Sam who is very knowledgeable and helpful. He worked in our best interests to ensure we have a smooth sale and experience. Would recommend to anyone looking at garden slabs.

2 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us such a lovely review, Imogen. We are so pleased to hear you are a returning customer and will be sure to pass on your kind words to Sam. We appreciate your feedback and hope to hear from you again for any future projects!

Rated 5 out of 5 stars

We visited the Bury St Edmunds branch…

We visited the Bury St Edmunds branch to look for patio paving. We were looked after by Mary, who was very friendly, professional and had instantaneous answers to all our questions. The showroom is beautifully set out, with good sized areas of various products.
Highly recommended.

29 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Peter. We will be sure to pass on your kind words to Mary and we are so pleased to hear of your positive experience exploring our showroom. We hope to see or hear from you again soon!

Rated 5 out of 5 stars

Bathroom tiles

Anya (Bury St Edmunds) has been extremely helpful in placing an order for the tiles today. They are obviously yet to come but the samples were perfect.

2 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Adam. We will be sure to pass your kind words onto Anya. All the best with your renovation using our tiles and we hope to see you again in the future!

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