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Quorn Stone Reviews 1,694

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive product knowledge, making their visits and interactions highly productive and pleasant. The company's products, particularly the tiles, are frequently described as beautiful, top-quality, and offering a wide selection for various projects. Many people highlight the excellent customer service, noting quick responses, clear communication, and a professional yet friendly approach that ensures a smooth ordering process. However, some customers also noted issues with product discrepancies, where the delivered stone differed significantly in color from the samples, leading to dissatisfaction with the final appearance. A few other people also felt that the after-sales experience was frustrating, citing difficulties with ordering extra tiles or a lack of flexibility in their services.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional... See more

Customer service

Customers had positive experiences with customer service, often describing it as outstanding, excellent, and... See more

Order

People report positive experiences with the ordering process, with many customers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely lovely showroom. Kiera was very knowledgable giving advice and suggestions. Kiera also sent me some sample tiles and followed up with an email. We have had tiles from Quorn stone before and... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've ordered from Quorn Stone and couldn't recommend them more. So happy with the quality of tiles & they have so much choice for any project you have. On our most recent orde... See more

Company replied

Rated 5 out of 5 stars

Ezgi was absolutely wonderful on our visit to the Leicestershire showroom. The products and their features were explained to us in detail, whilst also keeping things simple to understand. We both fe... See more

Company replied

Rated 5 out of 5 stars

Our whole experience with Quorn Stone has been amazing. We visited the Leicestershire showroom, warm and full of charm. All the staff was very friendly, helpful, supportive and patient. Jasmine answer... See more

Company replied


Company details

  1. Tile Store
  2. Flooring Store
  3. Home Improvement Store
  4. Stone Supplier
  5. Tile Manufacturer

Written by the company

This year marks a truly special milestone for all of us at Quorn Stone. As the second generation to lead our family business, we are incredibly proud to be celebrating 30 years. Our journey began in 1995 with a handful of hand-painted terracotta tiles from Manises, Spain. Small in size, but full of charm, they sparked a lifelong passion for natural materials that has inspired us ever since. Three decades on, our belief remains unchanged: that the right materials, thoughtfully chosen, can make a house feel like home. While we’ve grown over the years, our dedication has remained constant: to source timeless tiles and deliver exceptional service, backed by the expertise that comes from 30 years in the industry. Working closely with trusted suppliers around the world, we bring together an extensive collection of natural stone and porcelain tiles - pieces with character, made to last, and designed to be lived with for years to come. Browse our tiles online or visit one of our inspirational tile showrooms, located in Leicestershire, Surrey, Hertfordshire, Bury St Edmunds, Bristol, Solihull, Harrogate, Winchester and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fantastic Customer Service

Had the pleasure of meeting Sofia in store today. We are looking for a specific colour for our new patio and she was so helpful.
What a beautiful showroom and such lovely staff. We had our dog with us and they were all so kind to him, immediately giving him a fresh bowl of water and a biscuit 😊
We left with a lovely bag of samples to try at home.
What a great experience 👍

17 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to write us a positive review, Donna. We are so happy to hear that you enjoyed browsing our showroom and speaking with the lovely Sofia who will be so happy to hear your kind words. We hope you love the samples and hope to hear from you again very soon!

Rated 5 out of 5 stars

Ezgi was absolutely wonderful in helping us choose our tiles

Ezgi was absolutely wonderful on our visit to the Leicestershire showroom. The products and their features were explained to us in detail, whilst also keeping things simple to understand. We both felt that Ezgi quickly built up her understanding of our requirements in delivering the look we were after in our new home. No pressure selling, as the product is quality anyway and Ezgi also turned around the quotation extremely quickly which was helpful for us to start making some decisions. Keep up the great customer service.
Thank you
Matthew & Emma

8 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely and thoughtful review, Matt! We are so pleased to hear of your pleasant experience speaking with Ezgi in our showroom and that you found the information to be helpful and easy to understand. All the best and we do hope to hear from you again soon!

Rated 5 out of 5 stars

Maximilian was fantastic

Maximilian was fantastic - he really helped us understand the different options on offer. Many thanks!

16 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your positive review, Eloise! Max will be so pleased to hear this - we appreciate your kind feedback!

Rated 5 out of 5 stars

We recently visited the Quorn Stone…

We recently visited the Quorn Stone showroom and had a fantastic experience with Briony. She was incredibly helpful and knowledgeable while helping us plan both our garden and utility renovation. Briony took the time to understand what we wanted and gave us great advice and ideas throughout the process. Her friendly and professional approach made everything much easier, and we left feeling confident and excited about our project. Highly recommend both Briony and the Quorn Stone showroom in Essex.

16 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking time to write us such a thoughtful review, Rehena. Briony will be so pleased to hear your kind words and feedback. It was an absolute pleasure to be able to talk you through our tiles and we wish you the best in your renovations!

Rated 5 out of 5 stars

Tom was brill

Tom
had the patience of an angel and had great knowledge which made picking the right tiles that much easier. The workshop was spotless and we were made very welcome with no hard sell totally recommend this company

11 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a review, Tony. We are so pleased that you had a pleasant time speaking with Tom about picking the right tile. We appreciate your kind words and hope to hear from you again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service - Melissa was so helpful sorting out a change to our delivery date at short notice.

15 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your review, RH. Melissa will be so pleased to hear your feedback and we wish you the best in your renovation project!

Rated 5 out of 5 stars

Lovely showroom at Bury st Edmunds with…

Lovely showroom at Bury st Edmunds with a range of equal quality to places such as Mandarin stone. The experience was very friendly and helpful (Ben) and unhurried. Nice coffee too.

15 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a review! We are so pleased to hear you enjoyed your visit to our showroom and will be sure to pass on your kind words to Ben too!

Rated 5 out of 5 stars

We live in Ireland so I could only see…

We live in Ireland so I could only see the tiles online. Rebecca was so helpful and sent me several photos of the tiles I wanted. We went with the Dorchester aged white porcelain and its the best decision we made. I love them 💗

14 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a review, Katie. Rebecca will be so pleased to hear your kind words and it is lovely to hear that we are reaching more lovely customers in Ireland! We are happy to hear you love our Dorchester Aged White tiles and hope to hear from you again soon!

Rated 5 out of 5 stars

A pleasing and uncomplicated first interaction with this company

We found this supplier on line and liked the products displayed on the website. We then contacted Pippa at Harrogate to talk through our needs and she provided a quote that was not only very competitively priced but very informative in relation to delivery, storage and application etc. Pippa was very professional and nothing was too much trouble, she was able to organise the delivery of the tiles to coincide with our builders time table. A very pleasing first interaction with this company.

14 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your thoughtful review, Nigel. We're glad you found speaking to Pippa helpful and will be sure to pass on your kind words to her. We hope to hear from you again in the near future!

Rated 5 out of 5 stars

Had a excellent experience working…

Had a excellent experience working with Rebecca and the other lovely ladies who helped me choose the tiles for our new kitchen. Would highly recommend Quorn.

14 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your review, Mrs.Conty. We appreciare your kind feedback and will be sure to pass this onto Rebecca!

Rated 5 out of 5 stars

Friendly staff and beautiful products

Our whole experience with Quorn Stone has been amazing. We visited the Leicestershire showroom, warm and full of charm. All the staff was very friendly, helpful, supportive and patient. Jasmine answered all my questions and tried several different combinations of tiles until i found the one that worked for us. The products are top, beautiful and of great quality. I can only recommend QuornStone!

16 March 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us such a thoughtful review. Our Leicestershire team will be so pleased to hear your kind feedback and will be sure to pass this onto Jasmine too. We are happy to hear that we were able to answer all of your questions. We wish you the best in your renovation project and hope to hear from you again soon.

Rated 5 out of 5 stars

Friendly and helpful team, lovely products

Visited the Hertfordshire showroom. Polite, friendly and helpful staff. Not pushy sales people. A lovely setting and great range of tiles on display.

13 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us a positive review, Claudia. We will be sure to pass on your kind words to our lovely Hertfordshire team and hope to see you again in the near future!

Rated 5 out of 5 stars

Amazing CS

Your staff and knowledge is 5 star. Highly recommend

12 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us a positive review, Derek!

Rated 5 out of 5 stars

Josie was very patient with my many…

Josie was very patient with my many questions for the flooring in our kitchen and utility with quick and helpful responses, which led me to confidently make my purchase! Really great service, and when we are ready to order our patio stone, we will be back.

12 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to write us a review! Josie will be so happy to hear your kind words and we are so pleased to hear that you had all of your questions answered. All the best with your renovation using our tiles and we hope to hear from you again soon for your future patio project!

Rated 5 out of 5 stars

Excellent Service

I was very pleased to receive a follow up call after receiving my free sample tiles. Christine was very helpful in explaining the services they could provide to make my project run smoothly, After choosing the perfect tiles from their very comprehensive range Christine was again extremely helpful in providing a quotation and following it through to placing my order. Communicating via phone and email at every stage of the process to ensure I was always appraised of the progress of.my order. I would highly recommend Quorn Stone.

12 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us such a thoughtful review, Ian. We are so pleased to hear of your positive experience speaking with Christine and that you found it a helpful conversation. We wish you the best and hope to hear from you again soon!

Rated 5 out of 5 stars

Had the pleasure of dealing with Max…

Had the pleasure of dealing with Max Christelow who was very friendly and professional, attentive, helpful and extremely knowledgeable about the different types of stones, material including grout. Highly recommended.

9 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us a thoughtful review, MZ. We will be sure to pass on your kind words to Max who will be so pleased to hear your feedback. All the best and we hope to hear from you again soon.

Rated 5 out of 5 stars

Stunning showroom

Wanted to review the showroom after a very positive visit that surpassed our expectations. It was stunning and very useful to see larger areas of tiles we had been viewing online.

Katie was extremely helpful as was her follow up email with links to example projects using the tiles we chose.

Thanks again and we hope to order soon!

11 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review! Katie will be so pleased to hear your kind feedback as well as the extended team in our showroom. We hope you found your visit beneficial and look forward to receiving your order soon!

Rated 5 out of 5 stars

Quorn Stone provided flooring for our…

Quorn Stone provided flooring for our bathroom, kitchen/diner and outdoor patio.

The quality of their showroom in Surrey and the care and efforts of their staff made for an excellent purchasing process.

The tiles themselves were delivered on time and with minimal fuss.

When we required additional top ups because we under ordered they were really helpful and got additional tiles out in a very short time frame which was greatly appreciated.

Special shout out to Georgie who has been a pleasure to correspond with.

11 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a positive review, Richard. We appreciate your kind feedback and will be sure to pass this on to Georgie in our Surrey showroom too. It was a pleasure to have you and we hope to see you again for any future projects!

Rated 4 out of 5 stars

Thankful for the excellent customer…

Thankful for the excellent customer service team! Melissa Hussey you were prompt and provided a solution to our problem. Thank you! Cant fault the customer service team but I would look at the sizing of the slabs and measurements on delivery. Ours were not as listed which created several challenges when laying and when ordering extra! Luckily Melissa was on hand to support.

11 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to write us a review, Janine. We are so pleased to hear your kind feedback and will be sure to pass on your kind words to Melissa and the extended Customer Support team. All the best in your renovations and we hope to hear from you again in the future!

Rated 5 out of 5 stars

An excellent service overall

A very personable service provided by Anya at Quorn Stone. The process from beginning to end was efficient and accurate. Delivery was on time and full instructions were provided.

11 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Sue. We will be sure to pass on your kind words to Anya in our Suffolk showroom. We wish you the best in your renovation and hope to hear from you again for any future projects!

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