My Smart Hub Reviews 

Order placed 24 October finally delivered 2 MONTHS LATER on 24 December. Initially the item on their website described as in stock on ordering was out of stock. Their useless "shipping partners" UPS then lost one parcel and returned another pre delivery which they had damaged. Poor communication particularly from UPS throughout. Avoid this supplier.

I ordered a google nest outdoor camera on the 23rd Nov and had no correspondence of when it would be delivered so sent a message after 2 weeks of wait only to get a email back from Bob making me aware that the product was out of stock but assuring me I would have it by the 21st December, it’s now the 23rd of December and I still haven’t had any updates on the product so I have sent a further email requesting a full refund but hold little to no hope on this after the terrible customer service I have experienced so far.

Placed order on 26th November (order #1461) and was originally happy to wait the advised 30 days delivery time for the saving on the item compared to other sellers. Now very concerned that the website isn’t working! Please can you contact me to assure me the item will be arriving soon!?

I placed an order on Dec 4th #1543, apart from the money taken out of my account I have heard nothing about my order. I have had no reply to my emails. The telephone number says it’s customer service is closed get in touch with Squizzas, which appears to be their other company. Telephoned Squizzas automated voice says mailbox is full can’t leave a message. Is someone is reading this from My Smart Hun please get in contact with me
T. Wynne - Bickerton

Order number 1502

Hi Bob,

Please can you confirm my refund has been processed, following my email on 10th December? I know you said it would be processed by Christmas, however this seems like an unfair amount of time to wait, considering I placed an order for an item that wasn’t actually in stock and am now out of pocket by £126.

Thanks,
Gillian Davison

I placed an order on the 1st December, got told on the 10th December that they were awaiting delivery (not that I was informed of this delay when the order was placed) and it would be here this week, Today (16th December) the order was cancelled. I have also been informed that the refund would be processed by christmas, not straight away. Sadly I've just bought the item again (from a different supplier), it's slightly higher in price, but they will deliver it tomorrow (17th).
Can I just recommend that you only list products that you have in stock (and can therefore sell/deliver); anything less is not being very helpful.
Now 23/12 - still no refund, the website is not available and no response to e-mails.

Cancelled my order by sending an email with no explanation. However, following an email sent directly they did update me as to the cause in a timely manner. If the information as to why the order had been cancelled had been included in the email, this would have improved my customer experience.

Might be an idea to actually deliver the product before asking for a review.
Joke?

Ordered a Sphero Mini on Sunday for my grandson Christmas present. Was a little concerned that the email confirming order suggested that delivery could take up to 30 days due to the pandemic. However, no need to worry as received a call from Bob letting me know that the colour Sphero order was out of stock but had other colours they could ship. Item arrived Monday as promised. Thank you for the great service.

This is painful. Please could I have my refund? I spoke to Bob on 25 November, and he said he would process a refund. 9 days and still nothing... ORDER #1368

Order no. #1311
Absolutely awful customer service.

Order got cancelled after a three week wait and now I am two weeks into waiting for a refund, no reply from any of my emails. Absolutely disgraceful, no call centre open so they could at least be doing something and replying via email.

I have ordered and received smoke alarms but they are the battery-operated type, the ones I need are the wired ones. I have tried calling, emailing, and using the online contact form and no one gets back to me. I have returned the goods using UPS and hopefully, I will get a refund. It's very frustrating and annoying when no one calls you or even responds to emails. VERY BAD COMMUNICATION order number 1263, I do not know how to comment back

Don't waste your time - 24 days zero communication - despite request to cancel order. They do however respond very quickly to Credit Card/Paypal claim backs.

Order 1312 (over 3 weeks late and counting) - I'm cutting to the chase as I'm getting no response anywhere else. Likewise should have checked these reviews first. Ridiculous.

Seems like you only respond on here. Please let me know when my order will be shipped as workmen on standby to fit the outdoor cameras and won’t get them back before Christmas after this week.. #1402

Amazing service and great price. The customer service I cannot fault at all. Once Bob got in touch he had kept me informed of delivery every step of the way. Never once ignored me and went above and beyond to make sure items arrived in time. I havnt tried the cameras yet but I have no doubt that should I have any issues, Bob will be able to help me.
Thank you again for the excellent service and I will be 100% shopping with yourselves again.

Hello Bob,

Looking for a response please, regarding ORDER #1144 placed on Oct.17th. I have sent several emails to Customer Service. Please, let me know if you will be delivering still and when. If not, I'd like my money back.

Thanks,

Daniel

Hi Bob,
Can I get a refund on my order #1151 please. It’s been a month since I placed the order and I’m still waiting for it!!

Why on earth is My Smart Hub still operating when you clearly can’t fulfil orders. It’s an actual joke!
Should be reporting you to the Trading Standards judging by the customer reviews on here. Will tell everyone I know to stay well clear of you.

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Update:
Reply to Bob,

I’m ok to keep it if you can guarantee I will get my order in the next week.
Any longer than that, I want an immediate refund.

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Update (23-Nov-20)

Hi Bob, I received my order today. Many thanks for sorting out a speedy delivery. I’ve added on 2 stars to my original review because you’ve taken note of my issue on here and worked quickly to resolve it. Thanks.

Placed order on 23rd October.
Card charged, no updates since and no replies to emails.
Seems Bob does reply to these reviews however, so I would like a refund.
Order number 1198

Update - contacted by Bob who notified me of the delay. Goods received today. Not yet installed, but all looks in order.

I was still waiting for my order over a month after placing it. When I attempted to contact the company about the issue, I received no response. Luckily I was able to get my money back after disputing the transaction via PayPal. "My Smart Hub" is operated by a company called "Squizzas!", and I would recommend that people check out the TrustPilot reviews on that page as well. If you use this company, it seems that you'll likely never receive any goods, and risk losing your cash. I also find it odd that they blame Covid-19 for being unable to reply to customer's emails, but manage to answer 1-star TrustPilot reviews within 24 hours.