In SG service is good but I bought a roaming eSim through the app for MyRepublic Everywhere and once I have paid for it, it takes me to the MyRepublic Everywhere app to download eSim but says the ap... See more
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I received an email from MyRepublic stating that my Payment card had expired, I checked my card and this was untrue. I went to MyRebublic Chat line and was very frustrated that it did not allow to spe... See more
Company replied
useless service slow speeds. reconnected to old isp instantly back to full (95+) 100nbn speeds vs 50ish from these jokers. on top of that was only connected a week yet was billed full month.... See more
Company replied
I am more than blown away with how consistent the speeds are however the only thing I would advise new customers is that the support is quite poor. The live chats take ages for the simplest response a... See more
Company replied
Company details
Written by the company
MyRepublic was the first purpose-built National Broadband Network internet service provider in Asia Pacific, we provide ultra-fast internet services to Singapore, and New Zealand, and Australia. We provide internet connectivity on a network that’s optimised to deliver high performance to your home.
Contact info
PO BOX 7081 Alexandria, NSW, 2015, Sydney, Australia
- myrepublic.com.au
3.0
Average
756 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great product
13 October 2022
Unprompted review
Reply from MyRepublic Australia
Hi Tommy,
We are so grateful for your 5-star review. Our customers matter most to us! We act with integrity, transparency and honesty to do the right thing. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
too many downtime
Frequent maintenance occurs around midnight and the network becomes unavailable.
Many people are still awake during this time.
This is not possible with today's Internet.
If you are going to do maintenance, please do it from 3 am.
10 October 2022
Unprompted review
Reply from MyRepublic Australia
Hi Hisashi,
Thank you for taking the time to leave a review.
At MyRepublic, we take your feedback seriously. If you are dissatisfied in any way, it’s important we hear about it. We’ll work with you to address your complaint quickly, in an objective, fair and transparent way. We will get in touch with you.
Thank you for your patience. If you need anything else, let me know if I can help.
Sincerely,
Lauren
Hi Hisashi,
Thanks for taking the time to speak with me today. Your feedback has been shared with the relevant team and a long term fix is being reviewed. Please reach out if you need further assistance.
Regards,
Lauren
Amazing help
Amazing help ! Got everything sorted out! Fast and reliable!!
10 October 2022
Unprompted review
Reply from MyRepublic Australia
Hi Shaina,
We are so grateful for your 5-star review.
Our customers matter most to us! We deliver on our commitments. We are empowered to move fast and with confidence to get the right things done. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Great online chat experience.
Great experience with online chat to change my plan. Fast and friendly. Cannot ask due any better.
7 October 2022
Unprompted review
Reply from MyRepublic Australia
Hi DaZ,
We are so grateful for your 5-star review. Our customers matter most to us! We act with integrity, transparency and honesty to do the right thing. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
While we were overseas
While we were overseas, our house sitter told us of a problem with our internet connection. NBN were laying cables in the neighbourhood. Our house sitter needed a secure connection for his studies. Myrepublic resolved all of our problems contacting the house sitter and replacing a faulty modem. Many thanks.
28 September 2022
Unprompted review
Reply from MyRepublic Australia
Hi John,
We are so grateful for your 5-star review. Our customers matter most to us! We deliver on our commitments. We are empowered to move fast and with confidence to get the right things done. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
join the NBN retailer
Staring from Whistleout comparison, select the marketed plan 1000Mb-Up/50Mb-down, checking address feasibility, registering new account, and payment. All these sign-up processes were completed within 10'
1 October 2022
Unprompted review
Reply from MyRepublic Australia
Hi Tuan,
We are so grateful for your 4-star review.
Thank you for choosing MyRepublic. We appreciate your business, and we’ll do our best to continue to give you the kind of service you deserve. We focus on achieving outcomes not inputs. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Purchase Experience
A very simple process, uncomplicated and not time consuming. Options were clearly laid out and choices were easy to make. Payment is simple, the purchase of a superior modem was discounted with a 2 year contract. The speed tier is an excellent option when comparing the price against other providers.
29 September 2022
Unprompted review
Reply from MyRepublic Australia
Hi Jeffrey,
We are so grateful for your 5-star review.
Great people look forward to great innovations. We’re committed to providing you with innovations to meet all your needs and expectations. We ensure that we reflect and learn from our mistakes. #StrongerTogether
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Please provide a phone number that will be answered.efer earlier you need to be easier to…
Refer earlier comment you need to be easier to be contact by phone, not all customer issues are so simple "rocketman" can solve them.
27 September 2022
Unprompted review
Reply from MyRepublic Australia
Hi Neil,
We are so grateful for your 4-star review. Thank you for keeping us informed about how best to serve your needs. Together, we made the MyRepublic business a success. We are passionate about personal learning and growth. #StrongerTogether
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Amazing, Easy Setup, Reliable and Responsive.
Honestly a great system running here. Such an easy easy process to select the correct plan best suited to you and your needs accompanied by a strong enthusiastic team that jump on any concern you might have both via email and/or sms. The setting up process couldnt be more clear and easy, literally took me 10 minutes and I was already watching videos using my new wifi. I had accidently made a duplicate order, they had this issue resolved within two days! Great stuff, recommended to all my mates as its a great and simple system for first timers getting their own wifi.
23 September 2022
Unprompted review
Reply from MyRepublic Australia
Hi Ty,
We are so grateful for your 5-star review. Our customers matter most to us! We act with integrity, transparency and honesty to do the right thing. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Easy and quick
26 September 2022
Unprompted review
Reply from MyRepublic Australia
Hi Noke,
Thank you for believing in us. We promise to always provide our partners with the excellent service that they deserve. We embrace flexible work practices that enable us to move across different teams and bodies of work as needed. #StrongerTogether
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Jerome B 5/5
Jerome B. was very helpful via live chat. I felt confident that he was being honest and helpful
23 September 2022
Unprompted review
Reply from MyRepublic Australia
Hi Vivi,
We are so grateful for your 5-star review.
Our customers matter most to us! We act with integrity, transparency and honesty to do the right thing. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Reply from MyRepublic Australia
Hi Robert,
Thank you kindly for the 5-star review! We appreciate your continued trust in MyRepublic. We’re glad you felt satisfied with the customer service team. It's something we've worked hard on and we're pleased our efforts resonated with you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Reply from MyRepublic Australia
Hi Josh,
We are so grateful for your 4-star review.
Thank you so much for your business. We are honored to have customers like you. We align around common goals. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
So QUICK
So QUICK, easy to to do yourself online without waiting in a call centre queue. Easy to follow format online surely it's not going to truly be this easy is it?
13 September 2022
Unprompted review
Reply from MyRepublic Australia
Hi Lisa,
We are so grateful for your 5-star review.
Welcome to MyRepublic! We are simply people who get people. We exist to transform lives by creating a connected world that is seamless, smart and safe, while innovating the way telcos operate.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
The worse service
The worse service. Broadmeadows here. Always cuts out midnight to 12:30 ish. I want to join Telstra or Optus but I have to convince partner. Soon I will get away. Worse service ever.
7 September 2022
Unprompted review
Reply from MyRepublic Australia
Hi A H,
We are sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Kindly send an email with your account details to feedback@myrepublic.net.
Sincerely,
Lauren
September 9, 2022
Hi A H,
We have been looking after your review and noticed that you haven't replied back.
Should you need any assistance, feel free to contact us.
Regards,
Lauren
My Republic - Worst provider I have so far
Worst provider I have so far. Signed up for the ultra fast package. Was told at signing on that no need to do anything and they will send me an email once the service is connected. No email came, speed was slower than my previous provider at the slower package. When I called technical support, they keep insisting I need to test the speed myself with a ethernet cable (which to me is obsolete equipment as my machines at home are all with USB C only). They wont send a tech to my house to check even when i told them I dont have an ethernet port. Been stuck at this point for already 3 weeks. Tried to arrange for a callback on a fixed day to see what can be done. They didnt even bother to call back. What a scam company!
24 August 2022
Unprompted review
Reply from MyRepublic Australia
Hi Andrew,
Thank you for taking the time to leave a review.
We take customer satisfaction seriously and we are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We are currently reviewing your account. We've also raised a callback request, please expect a call within 24 hours.
Regards,
Lauren
August 25, 2022
Hi Andrew,
We are sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
I’ve passed this on to my team – we’ll make sure we use this experience to grow and learn as a team.
We wish you all the best.
Sincerely,
Lauren
Reply from MyRepublic Australia
Hi Toni,
We are so grateful for your 5-star review.
We are committed to serving you with excellence for years to come. We continuously challenge our ways of working to ensure we are agile, move with speed and have a bias for action. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Hey Republic I don't use your nbn…
Hey Republic I don't use your nbn service but why did you send $131 invoice? Please contact me and resolve it.This is my account number C1223069 can you please find my contact deatails from this account number and please contact me.
20 August 2022
Unprompted review
Reply from MyRepublic Australia
Hi Jayakumar,
Thank you for taking the time to leave a review.
We take customer satisfaction seriously and we are glad to hear from you. Our mission is to provide items that make your life easier, not harder! Our team will be calling you within the day to discuss this. I hope you’ll consider giving us another chance.
Thank you for your business.
Regards,
Lauren
August 22, 2022
Hi Jayakumar,
Thanks for taking the time to speak with me today. It’s important for us to respond to customers quickly and efficiently.
I’ve passed your thoughts on to my team – we’ll make sure we use this experience to grow and learn as a team. I am happy that we were able to sort out your concern.
Regards,
Lauren
Stay away from this provider- too painful
No phone support, all on chat. all IP address are located in Sydney, so if you are located anywhere else, it's an absolute pain for shopping and deliveries. They over charge when terminating, not allowing a sub month charge. None of the staff are located in Australia, they are just painful to deal with.
18 August 2022
Unprompted review
Reply from MyRepublic Australia
August 18, 2022
Hi LL,
We are actively using this platform to understand better where we do well and learn our customer's pain points.
For some customers, a lack of phone support is a deal breaker, and that’s completely understandable but when you Live chat with us and if an outbound call is necessary to resolve your concerns, we will arrange a callback suitable to your availability. Apart from that, we are also available via our Social Media platform as well as online webform.
As of the moment, our Point of Presence (POP) is in Sydney alone but plan to set up more POP's in other cities is already in the talks. We will communicate this once we have them up and running.
As for the termination, we have always been transparent with our policy which is shared via the CIS of your plan upon sign up.
We are here to help!
If you have been charged incorrectly, kindly reply to our private message ( Product Review ) so we can review your account.
Regards,
Exaltacion
August 29, 2022
We have been looking after your review and noticed that you haven't replied back to our Product Review private message.
Should you need any assistance, feel free to contact us.
Regards,
Jan - Team Leader
I had my fttc upgraded to fttp
I had my fttc upgraded to fttp. I signed for the 1000/50 plan but they put me into the 250/50 instead
To make things wurst took them almost 3 days to change me to the correct plan
Then the speed was good only as I was in a call with Benjamin from Melbourne.
As soon as he hang up the call the speed went back to approx 300/ 30
After 2 week and still on going they still can’t provide me with the advertised speed of 1000/50
I get messages every 2 day telling me that management is working on the issue. Bloody hell I told them to fix it once and for all.
We are in august now and still waiting.
Worst ISP ever
14 August 2022
Unprompted review
Reply from MyRepublic Australia
Hi Javier,
Thank you for taking the time to leave a review.
Your satisfaction is our greatest concern! We invest in building our capabilities to deliver. Thanks so much for letting us know. Your feedback is valuable to us.
This has been raised to our Solutions team and is currently being investigated. We will provide updates as soon as we hear from the team.
Regards,
Lauren
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