In SG service is good but I bought a roaming eSim through the app for MyRepublic Everywhere and once I have paid for it, it takes me to the MyRepublic Everywhere app to download eSim but says the ap... See more
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I received an email from MyRepublic stating that my Payment card had expired, I checked my card and this was untrue. I went to MyRebublic Chat line and was very frustrated that it did not allow to spe... See more
Company replied
useless service slow speeds. reconnected to old isp instantly back to full (95+) 100nbn speeds vs 50ish from these jokers. on top of that was only connected a week yet was billed full month.... See more
Company replied
I am more than blown away with how consistent the speeds are however the only thing I would advise new customers is that the support is quite poor. The live chats take ages for the simplest response a... See more
Company replied
Company details
Written by the company
MyRepublic was the first purpose-built National Broadband Network internet service provider in Asia Pacific, we provide ultra-fast internet services to Singapore, and New Zealand, and Australia. We provide internet connectivity on a network that’s optimised to deliver high performance to your home.
Contact info
PO BOX 7081 Alexandria, NSW, 2015, Sydney, Australia
- myrepublic.com.au
3.0
Average
756 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Overall good service.
Overall, good service. Had telephony issues which took quite a bit of time to clear up, but eventually solved. Would like to see a better customer service set up. The robo help system might be good for basic issues but not for anything else. Can be confusing.
11 September 2022
Unprompted review
Reply from MyRepublic Australia
Hi Ed,
Thank you for putting your trust and confidence in our team. We won’t settle for less in serving you. We welcome challenging conversations and do so with trust and respect. #NeverSettle
We recently have made some major improvements to our systems, platform, processes and procedures which have had a significant improvement in interacting with our customers, rest assured this is not the end of our improvements.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
lowest cost of 100/50 in Australia but best value
As the cost is lowest in Australia, expect performance to be the same and you wont be disappointed. Their advertised TES is 350Mbps, but my experience is between 400 and 500 most of the time. there are occasional dropouts but uptime is well over 99.99% of the time. My overall experience is great value for the cost.
22 July 2022
Unprompted review
Reply from MyRepublic Australia
Hi Bernie,
Thank you for the continued trust you have put in our brand. Our ongoing success relies on the loyalty and support of customers like you. We look forward to an enjoyable business experience with you. We invest time in activities that build strong connections, collaboration and high performing teamwork. #StrongerTogether
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Quick, easy and a very happy Optus survivor
Moved over due to issues from Optus. Optus knew we needed a visit but it was all too hard. Joined up with Myrepublic and then obviously the technical issue was still present. From initial contact to sending a technician out it was 2 days max. I got messages to let me know what was happening a 20 minute heads up prior to arrival and a technician waiting for me to finish my school run to make sure I was happy. Oh and then a follow up call. I almost passed out from the shock of getting customer service. Oh and to top it off. Better nbn for less money.
10 November 2022
Unprompted review
Reply from MyRepublic Australia
Hi Chantal,
We are always happy to serve you better! We recognize and reward those who show initiative and the courage to give things a go. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Reply from MyRepublic Australia
Hi Michael,
Great people look forward to great innovations. We’re committed to providing you with innovations to meet all your needs and expectations. We ensure that we reflect and learn from our mistakes. #StrongerTogether
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Reply from MyRepublic Australia
Hi Tom,
We are so grateful for your 5-star review.
We always strive to be the best, just for you! We are empowered to work autonomously and take initiatives to deliver. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Reply from MyRepublic Australia
Hi Stuart,
Thank you so much for your business. We are honored to have customers like you. We align around common goals. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
My republic supply me with a very fast internet with Great customer service
My republic supply me with a very fast and reliable service. Any time I have a problem ( twice in 2 years ) they are very fast to fix the problem and follow up to make sure that the problem does not reoccur
9 November 2022
Unprompted review
Reply from MyRepublic Australia
Hi Roseanne,
Thank you for your business and your trust. It is our pleasure to work with you. MyRepublic creates a space in our working day to ensure our team can recharge, connect and explore our passions. Hence, leading to our community's seamless experience. #WeCare
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Good helpful customer service
8 November 2022
Unprompted review
Reply from MyRepublic Australia
Hi Samantha,
We take pride in your business with us! We have clarity on our roles and have regular discussions to ensure we are confident and clear on expectations. It helps us be consistent in providing exceptional customer support. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Apalling Support and Only Via Chat
Really, the worst supporting technology and support ever.
While the actual internet facility is very good for the most part…the support offered really lets it down.
YOU ONLY GET CHAT (bot) SUPPORT FROM 9am to 5pm Monday - Saturday so if it's outside those hours you're toast.
Good luck connecting. The dropouts are appalling. Good luck getting through the onerous identification process, even though you’re on the mobile app and have already been identified by your facial recognition, to get into the app. Good luck getting a support agent who can help. If I could rate the support with a negative amount of stars, I would.
8 November 2022
Unprompted review
Reply from MyRepublic Australia
Hi Kate,
We take customer satisfaction seriously and we are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
For some customers, a lack of phone support is a deal breaker, and that’s completely understandable but when you Live chat with us and if an outbound call is necessary to resolve your concerns, we will arrange a callback suitable to your availability. Apart from that, we are also available via our Social Media platform as well as online webform.
A team member will be calling you within 24 hours to assist you further on this.
Regards,
Lauren
5 Dec 2022
Hi Kate,
Our team had attempted to contact you a few days ago but we're not able to reach you.
Should you need any assistance, feel free to contact us.
Regards,
Lauren
With no internet I was unable to…
With no internet I was unable to contact My Republic for help and had to rely on my daughter to use her email to contact you. Once contact was made the service was very good.
3 November 2022
Unprompted review
Reply from MyRepublic Australia
Hi Frank,
We are so grateful for your 4-star review. MyRepublic is committed to providing our customers with only the highest quality of internet service delivered through impeccable customer service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Yeah
Waas just goodies was mad was great
Loved it
Oft
Go myrrpublic👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌
2 November 2022
Unprompted review
Reply from MyRepublic Australia
Hi Kyle,
Our customers matter most to us! We act with integrity, transparency and honesty to do the right thing. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Reply from MyRepublic Australia
At MyRepublic, we dream big. We are constantly curious and embrace bold ideas. We challenge and take smart risks. Thank you for choosing MyRepublic, Dana. #NeverSettle
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Sincerely,
Jan - Team Leader
So far
So far, everything has gone smoothly. If the modem works fine and I get internet everyday then I will give a 5 star rating.
31 October 2022
Unprompted review
Reply from MyRepublic Australia
Hi Melissa,
We are so grateful for your 4-star review.
Thank you so much for your business. We are honored to have customers like you. We align around common goals. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Great service
31 October 2022
Unprompted review
Reply from MyRepublic Australia
Your satisfaction is our greatest concern! We invest in building our capabilities to deliver, Danielle. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Sincerely,
Jan - Team Leader
MyRepublic For The Customer
MyRepublic from the beginning has been making sure my service is up to standards. They are helpful, listen to everything I have to say and immediately fix any problems I have had. I can email them and within half an hour they respond and resolve my query.
25 October 2022
Unprompted review
Reply from MyRepublic Australia
Hi Mel,
We are so grateful for your 5-star review.
We always strive to be the best, just for you! We are empowered to work autonomously and take initiatives to deliver. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Very bad customer service
Internet is dropping without any alerting. They use to txt us when we wre in Syndney. Not anymore in Central Coast. The worst is to contact them, you are waiting and waiting for ever on the chat to be connected to somebody. After you are connected, they are not able to help you, telling you to buy new modem, when modem is OK, because for some reason the internet is working after a few hours. On the chat you are waiting soooo long for answers, (especially with Marlon) and after all he is dropping connection with you. I have this experience with him 3 times during last 2 weeks. Together I have spent about 5 hours on this chats, can you imagine? Its so frustrating.
24 October 2022
Unprompted review
Reply from MyRepublic Australia
October 27, 2022
A Service Assurance Manager is looking after your case and she will be with you until your case is resolved.
Thank you,
Jan - Team Leader
October 24, 2022
We take customer satisfaction seriously and we are glad to hear from you, Emilia.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We'd like the opportunity to resolve your concerns and earn your continued trust. We are truly sorry for the inconvenience.
We are here to help!
We are investigating your request and a support will call you back.
Thank you,
Jan - Team Leader
Reply from MyRepublic Australia
Hi Edward,
MyRepublic has the best customers! Thank you so much for your support!. We always aim for our customers to feel safe and secure to interact with us with openness, honesty and authenticity. #WeCare
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Jan - Team Leader
I was made order for change my plan on…
I was made order for change my plan on 11/10/22.
Request as change start date is 15/10/22.
On 15/10/22 I was talking over the phone and said it was canceled by Myrepublic staff so I asked for escalate my order.
I am still waiting my order complete.
If my republic do not want to do, I have to change provider.
11 October 2022
Unprompted review
Reply from MyRepublic Australia
Hi Edward,
Thank you for taking the time to leave a review.
We take customer satisfaction seriously and we are glad to hear from you. We'd like the opportunity to resolve your concerns and earn your continued trust. A team member will be calling you within 24 hours.
Regards,
Lauren
October 20, 2022
Hi Edward,
Thanks for taking the time to speak with me today.
This is to confirm the issue raised has been addressed. I’ve passed this on to my team – we’ll make sure we use this experience to grow and learn as a team.
Should you need further assistance, please do not hesitate to contact us.
All the best!
Lauren
Went round and round in circles with…
Went round and round in circles with the autobot messaging which was frustrating and time consuming but once I got into chat with fellow human my queries were answered and fulfilled. But why is it so difficult to pick up the phone and talk to someone these days? Sometimes issues / requests can be resolved so much quicker.
17 October 2022
Unprompted review
Reply from MyRepublic Australia
Hi Tony,
Around 2 years ago, we transitioned to online support only through Live Chat, Emails, and Social Media. This was a business decision, and we kept our call centre for sales only. This is in line with industry changes and is a change other ISPs in AU are making. If an outbound call is necessary to resolve your concerns, we will arrange a callback suitable to your availability. Our chatbot ( Rocketbot ) is also constantly being improved. While I appreciate your feedback on the downsides of the contact channel, this is the direction MyRepublic has been on for 2 years now.
Regards,
Exaltacion
Lauren in Customer service was great
Lauren in Customer service was great! Would have been 5 stars but it took hours to get a call back.
13 October 2022
Unprompted review
Reply from MyRepublic Australia
Hi Kari,
We are so grateful for your 4-star review. Thank you for being a MyRepublic customer. We sincerely appreciate your business. We recognize that every employee is unique, as is every customer. #WeCare
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Jan - Team Leader
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