Ordered my first ever protein bag from MyProtein which arrived with a tear in it. It happens. Contacted customer service on Twitter with pictures of the tear, and they got back to me within 24 ho... See more
Company replied
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See what reviewers are saying
About my protein as a brand : my family has been using my protein products for 3 years now, never have I ever received such products. I was really scared as I drank around two scoops of the damaged p... See more
Company replied
very poor customer service by them...they cancel orderes on their behalf...they delete account ids without notice....when asked then no proper reply given...why they made referal system if i refer to... See more
Recived a expired product. Amost 3.4 day's before i raised a complaint with pictures that you delivered a expired product.now i am frustrated seriously i never expected this from you MYPROO... See more
Company replied
2.9
Average
379 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
good behaviour
20 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
my order was cancelled but did not…
my order was cancelled but did not receive refund
17 August 2022
Unprompted review
Reply from Myprotein
Hi Gobind,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account. Can you please contact us via one of the contact options on site?
We look forward to getting this resolved.
Kind Regards,
Stephen
Suggestion
Plz introduce a system where the orders can be amended post placing them, otherwise the customer support is good, Natasha helped in resolving my queries.
15 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Darcy, Sophie, Ashley and Iona great service
Ordered from here on tiktok which was my first time doing. I normally order from there site. But as they have some great deals I jumped on her
It. Order came quick, with free delivery which was an added bonus. Unfortunately they sent the wrong flavour I ordered. Spoken to Darcy, Sophie, Ashley and Iona on there webchat and my issue was resolved in less then 10 minutes. Great ladies who offered a great service. Thank you
15 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
EK DUM BINDAS.
31 July 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
Helpful
I wanted to know about the status of the order that I ordered a month back. For this Natasha immediately helped and told me that she has raised an issue with warehouse.
18 July 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Sue
Credits not showing
Customer service partner raised my query to upper staff regarding my refferal credit. I had referred 2 friends and my credit was showing 0.they helped me in a very smooth way. Hope team will credit my CREDITS soon. Thanks!
15 July 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Natasha was one of the best advisor i…
Natasha was one of the best advisor i had ever spoked to
11 July 2022
Unprompted review
Reply from Myprotein
Hi Suraj Raj . Thanks so much for your 5* review and I'm so glad to hear this.We really value your feedback and I sincerely hope you continue to enjoy our brand! Best wishes, Anastasija
Worst
Frod , scam, please don't buy products from them they didn't return your money , and say it will take 15 days whenever you ask especially this guy taylor
22 June 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Good experience over all
21 June 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Fake promises...
Fake promises...
I talked to chole and Tom, they gave me fake promise. And now since last week no response. Bad service ever. Though I have client of Myprotein since long time, but this time.totally disappointed.
Atleast you should response to your customers.
17 May 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Kayleigh
Taylor
Taylor, who assisted me was good, but I am not satisfied with product.
11 May 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Quite helpful and polite
3 May 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to write a review! We're happy to hear that you were satisfied with our service.
If you need more information in the future, please feel free to contact our customer service team from your online account.
We wish you a wonderful day,
Myprotein Customer Service Team
Amazing!
Very good service. The agent was very helpful and cleared all my doubts!
3 May 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to write a review! We're happy to hear that you were satisfied with our service.
If you need more information in the future, please feel free to contact our customer service team from your online account.
We wish you a wonderful day,
Myprotein Customer Service Team
I spoke to one of ur adviser mr
I spoke to one of ur adviser mr. taylor n he was so professional n enthusiast to help me out which I appreciate... And my all doubts were solved by him very well...!! Ty🙂🙂
3 May 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to write a review! We're happy to hear that you were satisfied with our service.
If you need more information in the future, please feel free to contact our customer service team from your online account.
We wish you a wonderful day,
Myprotein Customer Service Team
Dispatch issue not resolved
3 May 2022
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Best wishes,
Jamie
Satisfactory
The customer support agent was polite and he gave me a satisfactory reply to my query
3 May 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to write a review! We're happy to hear that you were satisfied with our service.
If you need more information in the future, please feel free to contact our customer service team from your online account.
We wish you a wonderful day,
Myprotein Customer Service Team
It was awesome
It was awesome, I was having a doubt on what quantity should i buy for a month, and I had a conversation with TAYLOR and he was kind enough to clarify my doubt and I got my answer 😊
3 May 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to write a review! We're happy to hear that you were satisfied with our service.
If you need more information in the future, please feel free to contact our customer service team from your online account.
We wish you a wonderful day,
Myprotein Customer Service Team
As far as the live chatting About my protein as a brand : my family has been using my protein products for 3 years now, never have I ever received such products. I was really scared as I drank around
About my protein as a brand : my family has been using my protein products for 3 years now, never have I ever received such products. I was really scared as I drank around two scoops of the damaged product containing gross small bugs and protein tasted bitter. I didn't expect this from an international brands such as yours.
As far as the live chatting was concerned Taylor really helpful in reviewing my problem. I hope it gets sorted.
29 April 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
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