Ordered my first ever protein bag from MyProtein which arrived with a tear in it. It happens. Contacted customer service on Twitter with pictures of the tear, and they got back to me within 24 ho... See more
Company replied
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See what reviewers are saying
About my protein as a brand : my family has been using my protein products for 3 years now, never have I ever received such products. I was really scared as I drank around two scoops of the damaged p... See more
Company replied
very poor customer service by them...they cancel orderes on their behalf...they delete account ids without notice....when asked then no proper reply given...why they made referal system if i refer to... See more
Recived a expired product. Amost 3.4 day's before i raised a complaint with pictures that you delivered a expired product.now i am frustrated seriously i never expected this from you MYPROO... See more
Company replied
2.9
Average
379 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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This company is a joke and has gone to…
This company is a joke and has gone to absolute $hit. I ordered something more than 1.5 months ago. The order failed by myprotein took money out of my bank account. I have sent numerous messages to their customer support but they close my ticket saying that the finance team is looking into it. Always get a generic response. Wouldn't touch myprotein with a ten foot pole after this.
Update - to save their face they asked me to send the details in private which I did. It's been over 9 days and they still have no update for me. Just a reaffirmation that this company sucks big time. Meanwhile they respond to me with pre-written templates on their website ticket system and close it as soon as I enquire about an update. Wish I had stuck to a reputed ecommerce company for ordering protein.
Update as of 01/04/2023 - There is no update or response from Myprotein even after another month. This company has the worst customer service.
30 December 2022
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Hospitable mannered and had good…
Hospitable mannered and had good process knowledge. Hope we are always assisted in the same way ...
10 February 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent Customer help
Dylan is doing his job really good, never seen such a patient and polite person resolving issues quickly. Thanks a lot Dylan
7 February 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
chat service is good
the other services are not good like delivery but the chat service is pretty good and helpful
29 January 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Bradley is good with dealing all the…
Bradley is good with dealing all the queries I had, also her typing speed it so fast tht I got confused weather she is some sort of AI or any real person at the other end.( pls do increase her salary😀)
25 January 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Purchase from Myprotein made me…
Purchase from Myprotein made me sad..website needs to be more friendly like others.
But Customer service girl name NATASHA helped me and answered all my questions with patience. God bless
25 October 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Initial doubts cleared
Liam was very helpful in clearing my initial doubts about the Myprotein products and the impact on diabetic patients.
22 October 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Overall
Overall, customer service agent was humble. He provided me quite good information regarding my query.
21 October 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Very quick service
7 October 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Thanks Natasha for helping me…
27 September 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind regards,
Nicola
nice talk and good customer service
my protein have one of the best customercare service ...
14 September 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Nicola
Excellent Customer Service Representative.
Had a chat with Natasha regarding availability of stocks. The representative was nice to me, understood my query well and resolved it thoroughly. Great experience with the Representative.
11 September 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Thank you Liam :)
Hi,
Got in touch with Liam today to follow up on a pending order. He was very prompt with his responses, understood my concerns really well and had them addressed very fast.
Thank you for all your help Liam.
11 September 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
It was a very helpful conversation.
It was a really helpful conversation with the agent, he helped me with my query really well
11 September 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
good work guys
27 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Would have preferred to get this…
Would have preferred to get this resolved instantly. But it's ok if I have to wait.
The agent Natasha was great help. Good experience overall
26 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Natasha was really helpful and…
Natasha was really helpful and understanding i genuinely loved to interact with her and the way she responded and resolved my issue was amazing so Thanks Natasha and Myprotien Team Cheers.
26 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Wish there could be 0 Stars
Wish there could be 0 Stars, Agent had no common sense in answering queries at all, I ordered 1 kg protein powder from you and you had 500g in stocks, first of all you should not accept orders if that is not in stock, now I asked her to send 2 500g packets instead which would justify the quantity but to which she said No.
what sort of support is this, where you are not able to make simple adjustments, Horrible, Pathetic, Urghh I am not ordering again
25 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
I am so sorry to hear of this matter and we do want to get this looked into and resolved efficiently, however at present I am unable to locate your account.
Can you please contact us via one of the contact options on our website, so that we can assist you further?
We look forward to getting this resolved.
Kind regards,
Amy
Natasha is so good at her work she…
Natasha is so good at her work she explain the things very good and make the customer comfortable. It was very good experience for me.
22 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Liam suggested me about what further…
Liam suggested me about what further action I need to take regarding my issue.
21 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
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